EchoPark Automotive Thornton

The service after the sell,one day later is terrible. My display on the 2018 Ram Big Horn was not working properly. I took my truck back to Echo Park on Saturday 2 days after the sale. I showed up a litt display on the 2018 Ram Big Horn was not working properly. I took my truck back to Echo Park on Saturday 2 days after the sale. I showed up a little past 4:00pm. The service people left at 4. While talking to an Echo Park associate I was informed that once I buy it's mine along with the issues I was having. When asking for the service department phone number I was told it's on page 1 of my paper work. For what ever reason the associate would not give me the phone number or business card. I was planning on going on a trip with my new truck on Monday 4 days after I bought it. I went to Echo Park 2 days after the sell to see if they could do something since I was going on a trip the following Monday. They were unwilling to do anything. I felt like it's not there issue any more it's mine. They could not even give me the service department phone number. I am writing this review because I was sent an email asking me to do a review. It also give me an option to call. I called.I wanted them to have a chance to do something. After spending over an hour trying to talk to someone I gave up and decided to do this review. This is the reason I would give them the lowest rating possible. After all I spent over 37k and received NO support after the sell. Even 2 days later when I went back. The sales lady was grest. Super pleased. Unfortunately Echo Park let her down by providing a poor inspection before the sale and no service AFTER the sale. I do hold out hope that they would make it right. After all that display is an important part of the trucks interior and right now it sucks. The display restarts on it's own, freezes up,radio stays on after turning truck off and opening the door and a nice BLUE screen. More

Armando was a over the top and amazing rep. Knows your needs and best dealership I been too. And I have bought many cars too. I definitely will be back and refer others to him. needs and best dealership I been too. And I have bought many cars too. I definitely will be back and refer others to him. More

They have great prices for newer vehicles. I knew what I wanted when I came on the lot and walked away with it. I really like the no haggle pricing. wanted when I came on the lot and walked away with it. I really like the no haggle pricing. More

I can not say enough about Ruby! She was pretty awesome. She was kind and very up front with all her answer's to my questions. I didn't have the greatest first Experience on my first visit, but she more the She was kind and very up front with all her answer's to my questions. I didn't have the greatest first Experience on my first visit, but she more then made up for it. Thank you for being so helpful and kind I truly appreciate it! More

Love the car I bought but this was by no help from the dealership or salespeople I worked with. This is a no haggle dealership which basically means the salespeople don’t make commission so have zero inte dealership or salespeople I worked with. This is a no haggle dealership which basically means the salespeople don’t make commission so have zero interest in a sale. The specific car I purchased price dropped over the week however I had to find this out on my own instead of the salesperson I worked with taking the time to reach out. Even after I was qualified and stated I felt it was a little over priced. I returned the next week after I made the discovery on my own but asked to work with someone else. The new salesperson I was given had an even worse attitude and told me the car loan rate I was quoted didn’t exist. Only to look into it and find I was approved for that rate. After the car was ready we were walked outside, handed the keys and she walked away. No thank you, no enjoy your new car. Only to get in a discover less than a quarter of a tank of gas and an over due oil change. This dealership is getting two stars instead of one only because I found the perfect car which just happened to be at their dealership and not available elsewhere. More

I had never been to this dealership, the sale rep was great and the whole process was clean and easy. Steve was a big help great and the whole process was clean and easy. Steve was a big help More

The process couldn't be easier. Find a car online, schedule a test drive, arrive at the dealership, give your license and insurance to the associate so they can take a picture, and go test drive the c schedule a test drive, arrive at the dealership, give your license and insurance to the associate so they can take a picture, and go test drive the car you picked. I liked the vehicle I test drove but it was smaller than I had anticipated. I went on the website on my phone and found another vehicle on the lot that was promptly brought over for another test drive. I liked the second vehicle more and bought it! It was easy to apply for financing and I was approved and out the door in no time! Easy and my salesman, Chris B. at the Thornton location took care of everything start to finish. It was an easy transaction from start to finish! More

Don’t bother making an appointment, I wish I had read the previous reviews on this as my husband and I drove over an hour with an appointment to look at a vehicle that they told us was available. Once we arr previous reviews on this as my husband and I drove over an hour with an appointment to look at a vehicle that they told us was available. Once we arrived we were told it was on a test drive waited 45 minutes only to have it sold out from under us. What is the point of an appointment terrible customer service, More

I love my new car! Gerardo and eric at echo park Thornton were amazing and very helpful, really took care of me and my needs while visiting this location! Even after I left. were amazing and very helpful, really took care of me and my needs while visiting this location! Even after I left. More