EchoPark Automotive Thornton

This is the third car we have gotten from Echo Park. We have had a great experience every time. Thanks Omar. We have had a great experience every time. Thanks Omar. More

On June 07, 2024 I financed a vehicle with echopark. Within 24 hours I reported electric and sensor issues with the vehicle. I scheduled a service appointment as adviced by one of the managers Tyler. I Within 24 hours I reported electric and sensor issues with the vehicle. I scheduled a service appointment as adviced by one of the managers Tyler. I asked the customer service representative if I could return the vehicle within 7 days if there were any issues with a new finance car, I was told that that was not a thing anymore.The service appointment was scheduled for June 09. The vehicle was taking in, we asked if the mechanics wanted to see videos of the issues as we had recorded the issues on video, the mechanics refused to see the video and a few minutes later came back to report that there was no issues with the car. Another report was made of similar issue on June 15 but was unable to schedule an appointment as their system was down.The issues continued, the vehicle completely stopped working, no power on the car, and left us stranded late at night with a toddler on June 22. Another appointment was scheduled for June 28th, as they didn't have any other appointment available earlier as their system was still down. We showed the mechanics the videos of the vehicle having no power at all when it left us stranded. A few minutes later, they reported that the issue was just to lose battery wire. The manager Tyler agreed to exchange the vehicle if the issues continues. The electric and sensory issues continued, the managers backed down on their agreement to exchange the vehicle because nore than 7 days had passed of having the vehicle even though their customer service shared returning the vehicle was not an option even eithin the first 7 days. They had me schedule another appointment for July 3rd. Managers informed me that they needed the vehicle for a couple days. They sent me home on a loaner vehicle. A few days later they contacted me to inform me that the issue they found was some bad sensors on the main computer of the vehicle. They said the car should be ready by the 10th of July. The car was not ready by July 10th, they had me come on on July 11th to trade in for another loaner vehicle as they shared they could only loan out vehicles for 7 days. They shared the car would be ready by the 17th, it was not ready the 17th. Then they said by the 19th, not ready the 19th. Then they said it would be ready by the 22nd, not ready on the 22nd. It is July 26th and the vehicle has not been fixed yet, the new date they provided is they hope to have it ready by July 29th. They are demanding for me to go in tomorrow to return the loaner vehicle even though my vehicle is not fixed yet. I would like echopark to cancel my finance agreement as they sold me a damaged car, gave me untrue information about being able to return the vehicle back within 7 days, I made a first payment on a vehicle that has been in their service shop more than with me. This is very disappointing. I have my communication with them saved on screenshot and also the paperwork they provided with notes after the service visits. I hope echopark reaches out to me to make things right. More

Jared was very helpful and I really appreciated all the help and finding me a car a really liked help and finding me a car a really liked More

Jared was amazing, helpful, attentive and awesome. He really listened to me when I told him what I was looking for. They were very busy and he was working with multiple people but he checked in with He really listened to me when I told him what I was looking for. They were very busy and he was working with multiple people but he checked in with us regularly and managed his time with us very well. He helped me buy the exact kind of vehicle I was looking for with the least amount of stress. The whole experience was smooth and I'll recommend EchoPark to others as 2 of my friends did to me. Thank you for the easiest vehicle buying experience I've ever had. I'll definitely buy here again in the future More

Perfect and kind people help me to trade in my car and get my favorite car from their inventory, Sebastian was our assistant there and he did excellent from my first visit to end ! I’m just waiting for get my favorite car from their inventory, Sebastian was our assistant there and he did excellent from my first visit to end ! I’m just waiting for my permanent plate and all other paperwork are done! I recommend EchoPark, Thornton for anybody want to have simple,fast and clear deal in used car market ! More

Gracias por tu servicio al cliente. Por La ayuda que nos brindaste, y la gran oportunidad! Por La ayuda que nos brindaste, y la gran oportunidad! More

Attentive, clear and simply explanations about the process. He answered all my question. He was not pressuring on me an accepting the insurance. process. He answered all my question. He was not pressuring on me an accepting the insurance. More

It was probably the best experience buying a car. Julio was very good to us and the whole staff. Julio was very good to us and the whole staff. More

Anthony is my savior as always! !! He is so amazing!! I went in so upset over the total loss of my old vehicle and Anthony helped me leave with my dream car! If you ever need a new c !! He is so amazing!! I went in so upset over the total loss of my old vehicle and Anthony helped me leave with my dream car! If you ever need a new car or just want to browse ask for Anthony!! I will forever go through him when purchasing a vehicle! The friendliest smile, he makes the process so much smoother and easier! Love this guy!! More

I had a great time, did not feel rushed or pressured into anything. Was well taken care of and enjoyed my time. anything. Was well taken care of and enjoyed my time. More