EchoPark Automotive Thornton

Alonzo took great care of us! Very patient and took the time to answer EVERY single question we had. Helped us trough the whole process and followed up on every step. Very patient and took the time to answer EVERY single question we had. Helped us trough the whole process and followed up on every step. More

Bought a Ford Explorer- the radio screen went black on the drive home. Once we restarted the car it kept glitching, not connecting to Bluetooth. We live almost 2 hours away from the dealership, we took th the drive home. Once we restarted the car it kept glitching, not connecting to Bluetooth. We live almost 2 hours away from the dealership, we took the car back for their 7-day hapiness guarantee.They couldn't provide a time frame on when they could fix the issue. Asked if we were interested in looking at other options on the lot. We test drove, but didn't end up liking any. We just asked if we could return it. They said that we were about 100 miles over their refund policy and it would costs us $500. We compromised into getting an official diagnosis, which would be a couple days out. Like I said we live far away so we opted into leaving the car there. Initially they offered a rental car, but once we got back to the service center they said since it wasn't a safety issue, they didn't have that option. We still have no time frame or getting it fixed. The car has been with them more than it was in my possession. I was offered to drive back home and drive it back up again when they were ready to actually repair the APIM. And all they say is "I know it's inconvenient." We literally bought a family car because we needed it. It's hard to be driving down 2 hours with 3 children. More

Alonso was great to work with. I loved the ease of scheduling a test drive and no haggle. I loved the ease of scheduling a test drive and no haggle. More

Anthony helped me and my wife right before they closed and was extremely patient and informative! He got us into a much newer car than the one we originally looked at. Definitely knows how to keep cliente and was extremely patient and informative! He got us into a much newer car than the one we originally looked at. Definitely knows how to keep clientele! More

Everyone was very helpfull in the process of buying are truck here. We are returning customers. truck here. We are returning customers. More

Great and fast service and great helping👏 👍i like this way they do great job way they do great job More

I was super impressed! It was very nice inside and we didn’t feel any pressure from salesman It was very nice inside and we didn’t feel any pressure from salesman More

Los trabajadores Cynthia y Angel Fueron muy serviciales y aclararon mis dudas y todas las preguntas Gracias Este lugar lo recomiendo y aclararon mis dudas y todas las preguntas Gracias Este lugar lo recomiendo More

Pretty straight forward, wish there was an increased credit card limit during the purchasing process. credit card limit during the purchasing process. More

Nathan was such a great rep. From the moment I walked in he was attentive, asked clarifying questions to make sure I walked out with exactly what I wanted. What an amazing and st From the moment I walked in he was attentive, asked clarifying questions to make sure I walked out with exactly what I wanted. What an amazing and stress free experience. Thank you so much Nathan! More