EchoPark Automotive Raleigh

EchoPark is a great dealership with an extremely comfortable atmosphere. Every employee was kind and considerate, but my personal salesperson, Mert Heybet, was THE BEST! I could tell, by the way he comfortable atmosphere. Every employee was kind and considerate, but my personal salesperson, Mert Heybet, was THE BEST! I could tell, by the way he walked (with purpose), thar he was the guy for me. He was knowledgeable about his professional duties, but was personable in is actions towards me. He was truly dedicated to putting me in the car of my choice. Thank you for making this a top shelf experience. I could not have asked for more. Thank you, Mert,.. thank you, EchoPark. ♥️ More

It was quick, easy, efficient. I walked in ready to buy the car and everything was ready in one hour. I walked in ready to buy the car and everything was ready in one hour. More

We worked with a young gentleman named Mert and he was on top of everything. This was a great experience. top of everything. This was a great experience. More

Nathan and Moe were fantastic to work with! We left with a better option than we came in hoping for! We left with a better option than we came in hoping for! More

If I could give 0 stars, I would. I purchased a 2023 Subaru Crosstrek from EchoPark and had one of the worst first time car buyer experiences of my life. A few days after purchase, I purchased a 2023 Subaru Crosstrek from EchoPark and had one of the worst first time car buyer experiences of my life. A few days after purchase, my Crosstrek developed a very loud squeaking noise. A 2023 car should not be experiencing any noises like that. I took the car back to EchoPark for them to inspect. They had my car for the day and called me to tell me they couldn’t find any problems with the car. I talked to Sabrina and told her to tell their mechanics to look again. EchoPark kept my car another day and all of a sudden said my brake fluid was leaking and the car needed a part replaced. After receiving my car, later that same night the exact squeaking sound happened again. EchoPark had my car for two whole days but they failed to find or fix the problem. I then took the car to a Subaru dealership whose certified mechanics actually found a whole list of problems with the car. I needed new front and rear rotors, I had a broken wheel stud on one of my tires and needed new brakes because the previous brakes were improperly installed. In total it came to $1,518.53 in safety-related repairs and a $114.36 diagnostic fee. The Subaru mechanics fixed everything, including the squeaking problem. They found that the source of the squeaking was in fact, my brakes. Something EchoPark failed to acknowledge or fix. That is a major safety concern along with other issues that were never disclosed prior to sale. There is no way this car passed a legitimate state inspection. Even after Subaru identified the problem, EchoPark tried to get me to bring the vehicle back to them for a third time. I declined because they had already had two chances to properly diagnose and repair the vehicle. I no longer trusted them with my car and have another dealership fix any further damage they cause. EchoPark offered me a $700 check and that was it. Another red flag was during the purchase. I explicitly told the salesman named Tyler NOT to include an additional $700 charge. He added it anyway. I had also arranged financing through my credit union (Coastal Credit Union), but without asking or informing me, Tyler ran my loan through a different loan service instead. I only discovered all this after the paperwork was finalized. These are not “mistakes”, these are choices that benefited the dealership at my expense. BUYERS BEWARE: If you value honesty, transparency, and safety, DO NOT buy a car here. Read every line of your contract, verify your lender before signing, and have any used vehicle inspected by an independent mechanic before you buy. I strongly recommend going elsewhere and I hope you read this review so you will not become another one of their victims that they take advantage of More

Tyrell was pleasant and personable and patient with my many questions. Very helpful, and I'm grateful for my new vehicle. If your looking for a new or used car, go see him! many questions. Very helpful, and I'm grateful for my new vehicle. If your looking for a new or used car, go see him! More

We came back because we really think they care about us as customers! We just got a car for my dad and they did all her help for us, Mert and Brittany are amazing as customers! We just got a car for my dad and they did all her help for us, Mert and Brittany are amazing More

Me and my husband just got a car and they helped us a lot. They carece about our needs and they are always open for good deals lot. They carece about our needs and they are always open for good deals More

We bought a car from Mert almost 2 years ago with a great experience. We came back for my daughter this time and couldn’t be happier. Give this guy a raise! experience. We came back for my daughter this time and couldn’t be happier. Give this guy a raise! More

Worked with Logan on our recent car purchase. He’s young and still learning the ropes, but he was friendly, respectful, and willing to work with us, which we appreciated. Noah in finance stepped He’s young and still learning the ropes, but he was friendly, respectful, and willing to work with us, which we appreciated. Noah in finance stepped in a few times to guide him, and together they helped break down the numbers clearly, which made the process easier for me. Overall, decent guys—not pushy, and they got the job done. Still salespeople at the end of the day, but at least they kept it real. More