EchoPark Automotive Raleigh

My car began a major jerking motion days after purchase. The first person I spoke to about it offered a loaner from Enterprise after I insisted. He said Echo would cover the cost that was a lie. There was l The first person I spoke to about it offered a loaner from Enterprise after I insisted. He said Echo would cover the cost that was a lie. There was lots of back and forth calling and conflicting promises. It wasn't until I went online and started posting honest (bad) reviews that the wheels got moving. FYI a manager didn't bother to get involved until the reviews were mentioned. He actually asked what I meant by posting bad reviews and asked if that meant I'd gone on Facebook. I took that comment to mean he figured since I am a Boomer, Facebook is my only avenue of connection. That was just one of several snide, disrespectful comments. Interestingly, he was able to get me an uber after 6pm this same night and I got an Echo loaner. There IS power in a bad review! When I arrived after 7pm, Echo Park was still filled with both customers and employees. Of note though was that this mysterious manager never once introduced himself to me. IDK but when I co-owned a restaurant, we didn't hide from the customers. When we wanted to fix mistakes, we met the customers in person. All his promises to make things right, were never accompanied by a personal connection to meet me which is a HUGE FAILURE in managing. As for the transmission issue, the vehicle never repeated the jerking issue. They told me the car was in eco mode and wrote on the paperwork that they needed to "educate the customer" on eco. The van I traded in had eco mode and it went in and out of eco automatically. It could not be turned on and off like in the new-to-me vehicle. The issue I experienced was not caused by eco mode and my mechanic confirmed that explanation was a joke. Speaking of mechanic, mine found what he considered a major problem with a wheel. I think the manager thought my mechanic was a figment of my imagination because he spoke in a condescending manner when he asked if he could have my mechanic's phone number so he could confirm the issue. Lucky for him, I'm actually honest and had the number at hand. The next exchange was to tell me the wheel problem was from chopped tires caused by a bad alignment. No worries, he was giving me 4 new tires. I appreciated that; however, when I asked how my bad alignment and chopped tires had passed Echo's 190 point inspection, my question was ignored. Hmmmm. That silence spoke volumes. When all was said and done, I dropped off the loaner and there were two people behind the desk. One, I suspect, was the manager. He didn't bother to speak to me, but rather quickly walked into an office in order to have a woman give me the paperwork and keys to my vehicle. I guess, once I was gone he felt empowered again. The manager called me an hour later to make sure I was happy. Of note, I never once went off the rails. I am not a crazy screamer and I never curse at people. I simply stood my ground. The manager also called me again recently since I hadn't updated my reviews yet. I guess he thought I should move faster than Echo Park staff did. He ended that call by saying how much he appreciated me. LOL. Literally, I almost did laugh out loud because his delivery was anything but genuine. Final analysis: I am satisfied with my vehicle. I am not satisfied with the less than stellar customer service Echo Park displays when there is a problem. And I am even less satisfied by the stereotypical behavior displayed by the manager. And should anyone want to blame me for being a hysterical Karen-type, let it be known that I had ample support from my male mechanic and male acquaintances who backed me up in the understanding that I was indeed getting the run-around and it was unacceptable. Would I go to Echo Park again? Not sure. The friend who recommended it in the first place had a good experience. But that friend is a male. Sadly, I think the general stereotype of women getting treated differently holds water at EchoPark at least when an issue arises. More