EchoPark Automotive Raleigh

So far the only thing good about this dealership has been how the previous owner maintained the car I purchased. From not receiving a full tank of gas at purchase, having to buy 2 new tires immediately after how the previous owner maintained the car I purchased. From not receiving a full tank of gas at purchase, having to buy 2 new tires immediately after purchase, to dealing with them about receiving the new license plate for the vehicle. I am not pleased with this dealership, will not recommend this dealership, or have any plans to ever return for another vehicle in the future. More

Nate was extremely polite and helpful hands down the best car salesman that I’ve ever worked with car salesman that I’ve ever worked with More

Mert was absolutely fantastic! He made adaunting process of buying a new car so easy. He guided me through choosing a car, color and so much more. I highly recommend him. Thank y He made adaunting process of buying a new car so easy. He guided me through choosing a car, color and so much more. I highly recommend him. Thank you so much, Mert for your hard work. More

Darrell is extremely knowledgable! ! He was very helpful and found our family the perfect car! We were very unsure of what we wanted and he was very patient and able to guide us to a g ! He was very helpful and found our family the perfect car! We were very unsure of what we wanted and he was very patient and able to guide us to a great affordable choice. Darrell is the most knowledgable car salesman I have ever worked with! More

Great job and helped me land this vehicle after another buyer backed out by texting me that the car I wanted became available again. Extremely helpful and very professional from start to finish. buyer backed out by texting me that the car I wanted became available again. Extremely helpful and very professional from start to finish. More

In and out, very experienced in the car dealing field. Left feeling satisfied with my purchase. Left feeling satisfied with my purchase. More

My experience with EchoPark Automotive was abysmal for several reasons. First, when I arrived and approached the main desk, they had no idea who I was even though I had an appointment and an approved offe several reasons. First, when I arrived and approached the main desk, they had no idea who I was even though I had an appointment and an approved offer for my car; the automatic assumption was that I was there to buy a car, no questions as to what brought me into the dealership. When I informed the salesman that I was there to sell a car and not buy one, he took me back to the desk, and the woman there informed me that another gentleman would assist me in creating an offer. After producing the paperwork I had received from their partner Edmunds and informing her that I had an offer, she said he would look at my car and confirm it; if I had an offer, why is he confirming it other than to nitpick items to lower the offer? She also informed me that their system was down nationwide, and they could not finalize the offer, i.e., write a check that day. I left without another word. I had to drive over an hour and a half there and back, putting another couple hundred miles on my vehicle and lowering its value, only to be told EchoPark could not finalize my deal that day. The fact that EchoPark had my contact information and failed to contact me, advise me of the issue, and reschedule if this would be unacceptable demonstrates poor customer service. Additionally, my wife had to follow me in another vehicle to bring me back home. One star is too good for my terrible interaction with EchoPark. More

Mohamed is a nice person. liked the coffee and nice car thanks very nice store liked the coffee and nice car thanks very nice store More

Our experience at EchoPark Automotive Raleigh has been the best car buying experience we've ever had. Rahim helped us with the process and was very friendly, knowledgeable, and fun to work with! We appre the best car buying experience we've ever had. Rahim helped us with the process and was very friendly, knowledgeable, and fun to work with! We appreciate Rahim for making this so easy! We will absolutely be returning customers thanks to Rahim! More

Brian Matte. Walked in. Was quick, factual, and helpful. Went on test drive. Replied to my texts quickly. Met the next morning and bought the car. Walked in. Was quick, factual, and helpful. Went on test drive. Replied to my texts quickly. Met the next morning and bought the car. More