EchoPark Automotive Raleigh

My experience with EchoPark Automotive was abysmal for several reasons. First, when I arrived and approached the main desk, they had no idea who I was even though I had an appointment and an approved offe several reasons. First, when I arrived and approached the main desk, they had no idea who I was even though I had an appointment and an approved offer for my car; the automatic assumption was that I was there to buy a car, no questions as to what brought me into the dealership. When I informed the salesman that I was there to sell a car and not buy one, he took me back to the desk, and the woman there informed me that another gentleman would assist me in creating an offer. After producing the paperwork I had received from their partner Edmunds and informing her that I had an offer, she said he would look at my car and confirm it; if I had an offer, why is he confirming it other than to nitpick items to lower the offer? She also informed me that their system was down nationwide, and they could not finalize the offer, i.e., write a check that day. I left without another word. I had to drive over an hour and a half there and back, putting another couple hundred miles on my vehicle and lowering its value, only to be told EchoPark could not finalize my deal that day. The fact that EchoPark had my contact information and failed to contact me, advise me of the issue, and reschedule if this would be unacceptable demonstrates poor customer service. Additionally, my wife had to follow me in another vehicle to bring me back home. One star is too good for my terrible interaction with EchoPark. More

Mohamed is a nice person. liked the coffee and nice car thanks very nice store liked the coffee and nice car thanks very nice store More

Our experience at EchoPark Automotive Raleigh has been the best car buying experience we've ever had. Rahim helped us with the process and was very friendly, knowledgeable, and fun to work with! We appre the best car buying experience we've ever had. Rahim helped us with the process and was very friendly, knowledgeable, and fun to work with! We appreciate Rahim for making this so easy! We will absolutely be returning customers thanks to Rahim! More

Brian Matte. Walked in. Was quick, factual, and helpful. Went on test drive. Replied to my texts quickly. Met the next morning and bought the car. Walked in. Was quick, factual, and helpful. Went on test drive. Replied to my texts quickly. Met the next morning and bought the car. More

Mohamed- amazing and incredibly helpful. I would work with him again for my next vehicle. I would work with him again for my next vehicle. More

First experience at an an echopark and it was amazing. Easy purchase process. Brian Matte was knowledgeable and straight forward. Great guy to work with. I will definitely recommend! Easy purchase process. Brian Matte was knowledgeable and straight forward. Great guy to work with. I will definitely recommend! More

They were very transparent about what they would be selling and the quality of their service. selling and the quality of their service. More

It was a very open and modern building. All of the staff were polite and we really enjoyed our experience All of the staff were polite and we really enjoyed our experience More

Mohamed was a great rep appreciate everything that he did for me nice store honest man very efficient fast fast thanks 🙏🏽 moe for me nice store honest man very efficient fast fast thanks 🙏🏽 moe More

Mr. Brian Matte is excellent. He was transparent and very patient. He made my car experience satisfying. He is very knowledgable and knows his job well. He makes the customer feel like "they arent trying to patient. He made my car experience satisfying. He is very knowledgable and knows his job well. He makes the customer feel like "they arent trying to just sell me" which is wonderful. Echo Park is like no other dealership and employees like Brian Matte enhances the experience. More