EchoPark Automotive Phoenix (Avondale)

We visited EchoPark in Avondale because we were interested in purchasing a Lucid and potentially trading in our 2025 Hyundai Sonata Hybrid Limited. We provided our salesperson, Damian, with the interested in purchasing a Lucid and potentially trading in our 2025 Hyundai Sonata Hybrid Limited. We provided our salesperson, Damian, with the VIN and information about the vehicle. After speaking with the dealership’s buyer, Damian told us the trade-in value would be a minimum of $23,000, pending an in-person review. Because I wanted to make sure I understood the offer correctly before returning, I asked Damian to confirm it in writing. He texted, “Could be more after we see it, but that would be the minimum.” He later repeated that the buyer had said a minimum of $23,000, told me I had it in writing through his text, and said EchoPark “doesn’t play games here.” We continued visiting other dealerships and returned to EchoPark later that afternoon. By that time, the Lucid we had originally looked at was already in the process of being sold. We understood that vehicles can sell quickly and did not hold that against the dealership. We still decided to have our Hyundai appraised because we were open to considering another vehicle. After inspecting our Hyundai, EchoPark offered us $20,000, which was $3,000 below the minimum Damian had repeatedly confirmed earlier that day. When we questioned the difference, the conversation with the buyer felt defensive and argumentative rather than focused on clearly explaining why the written minimum had changed. What bothered us most was the lack of ownership after the discrepancy became clear. Damian had been the person communicating with us throughout the day and repeatedly assuring us that $23,000 was the minimum after checking with the buyer. I understand he was assisting other customers, but he did not meaningfully help explain or resolve the conflicting information once we returned. We asked to speak with the manager, Christian. After reviewing the situation, he returned with an offer of $22,000 and said there was an issue with the sunroof. The sunroof had opened and closed normally in our experience, and no specific malfunction was demonstrated or clearly explained to us. Christian later sent the offer in writing and explained that the $22,000 included a temporary $500 promotional bonus. That meant the underlying appraisal was $21,500, still $1,500 below the written $23,000 minimum. Our issue was not simply that the final appraisal was lower than we wanted. We understood that an offer could change after an inspection if a legitimate condition issue was discovered. The concern was that $23,000 had repeatedly been presented as the minimum, with the possibility of going higher after inspection, yet both the initial and final offers were below that amount. Based on our experience, future customers should ask whether a trade-in figure is truly a minimum or only a preliminary estimate, keep all communications in writing, and be prepared for the in-person offer to differ from what was previously communicated. The conflicting information and the way the situation was handled caused us to lose confidence and walk away. More

Disappointing financing experience after a long trip Before visiting EchoPark Phoenix–Avondale, I selected a 2025 Nissan Kicks SV and contacted the dealership through live chat. I specifically a trip Before visiting EchoPark Phoenix–Avondale, I selected a 2025 Nissan Kicks SV and contacted the dealership through live chat. I specifically asked whether the online price was accurate and whether there were any hidden charges. I was told that EchoPark was transparent and that the listed price was real, with no hidden costs. Based on that information, I researched the vehicle, scheduled an appointment, and traveled approximately 41 miles by Uber to the dealership. I worked with John, who was polite, professional, and helpful. He explained the vehicle and allowed us to test-drive it. I liked the car and clearly explained my employment situation before submitting the financing application. I had recently started a new job and had a signed offer letter, but I had not yet received my first pay stub. John told me that this should be acceptable because some lenders accept an offer letter as proof of income. We completed the financing forms and received an offer at approximately 13% APR, which I was prepared to accept. However, the payment details also included approximately $4,000 for an extended bumper-to-bumper service contract and around $1,049 for GAP coverage. I asked for these optional products to be removed because the vehicle still had manufacturer warranty coverage and I did not want to increase the loan unnecessarily. After waiting about 10 minutes, another employee, Tony, informed us that the lender required a pay stub and that the offer letter was not sufficient. He explained that the lender’s requirements had not been reviewed correctly at the beginning. The timing was frustrating because I had already disclosed my situation before the credit application and had been told that the offer letter would be acceptable. I cannot say whether the financing decision was connected to my request to remove the optional products, but the experience left me uncomfortable and disappointed. I spent considerable time and money traveling to the dealership based on information that turned out to be incomplete. John was courteous throughout the visit, but EchoPark should verify lender income requirements before encouraging customers to travel long distances and submit financing applications. My advice to other buyers is to get written confirmation before visiting about: Whether an offer letter without a first pay stub will be accepted The complete out-the-door price Whether extended warranties and GAP coverage are optional All lender documentation requirements This could help other customers avoid wasting time and transportation expenses. More

This was our second time coming back, and once again Phil and Tony did not disappoint. They went above and beyond to make sure we were taken care of and made the entire process smooth. We left with a vehicle and Tony did not disappoint. They went above and beyond to make sure we were taken care of and made the entire process smooth. We left with a vehicle we absolutely love. Highly recommend! More

Quick. Clean. Efficient. And honest. And what are we if we are not honest with each other? They explained how they move. I explained how I move. I came with Clean. Efficient. And honest. And what are we if we are not honest with each other? They explained how they move. I explained how I move. I came with a plan and expectation, and Damian helped me execute it with panache. More