Damian LaVoie

We visited EchoPark in Avondale because we were interested in purchasing a Lucid and potentially trading in our 2025 Hyundai Sonata Hybrid Limited. We provided our salesperson, Damian, with the interested in purchasing a Lucid and potentially trading in our 2025 Hyundai Sonata Hybrid Limited. We provided our salesperson, Damian, with the VIN and information about the vehicle. After speaking with the dealership’s buyer, Damian told us the trade-in value would be a minimum of $23,000, pending an in-person review. Because I wanted to make sure I understood the offer correctly before returning, I asked Damian to confirm it in writing. He texted, “Could be more after we see it, but that would be the minimum.” He later repeated that the buyer had said a minimum of $23,000, told me I had it in writing through his text, and said EchoPark “doesn’t play games here.” We continued visiting other dealerships and returned to EchoPark later that afternoon. By that time, the Lucid we had originally looked at was already in the process of being sold. We understood that vehicles can sell quickly and did not hold that against the dealership. We still decided to have our Hyundai appraised because we were open to considering another vehicle. After inspecting our Hyundai, EchoPark offered us $20,000, which was $3,000 below the minimum Damian had repeatedly confirmed earlier that day. When we questioned the difference, the conversation with the buyer felt defensive and argumentative rather than focused on clearly explaining why the written minimum had changed. What bothered us most was the lack of ownership after the discrepancy became clear. Damian had been the person communicating with us throughout the day and repeatedly assuring us that $23,000 was the minimum after checking with the buyer. I understand he was assisting other customers, but he did not meaningfully help explain or resolve the conflicting information once we returned. We asked to speak with the manager, Christian. After reviewing the situation, he returned with an offer of $22,000 and said there was an issue with the sunroof. The sunroof had opened and closed normally in our experience, and no specific malfunction was demonstrated or clearly explained to us. Christian later sent the offer in writing and explained that the $22,000 included a temporary $500 promotional bonus. That meant the underlying appraisal was $21,500, still $1,500 below the written $23,000 minimum. Our issue was not simply that the final appraisal was lower than we wanted. We understood that an offer could change after an inspection if a legitimate condition issue was discovered. The concern was that $23,000 had repeatedly been presented as the minimum, with the possibility of going higher after inspection, yet both the initial and final offers were below that amount. Based on our experience, future customers should ask whether a trade-in figure is truly a minimum or only a preliminary estimate, keep all communications in writing, and be prepared for the in-person offer to differ from what was previously communicated. The conflicting information and the way the situation was handled caused us to lose confidence and walk away. More

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Quick. Clean. Efficient. And honest. And what are we if we are not honest with each other? They explained how they move. I explained how I move. I came with Clean. Efficient. And honest. And what are we if we are not honest with each other? They explained how they move. I explained how I move. I came with a plan and expectation, and Damian helped me execute it with panache. More

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Amazing buying experience! ! Couldn’t have been an easier experience. Will definitely recommend to family and friends ! Couldn’t have been an easier experience. Will definitely recommend to family and friends More

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Fast and easy. Super nice no pressure sales. Highly recommend this place. Best deal in town. Super nice no pressure sales. Highly recommend this place. Best deal in town. More

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Great first car buying experience with Adad. He made the process seamless and transparent! Definitely would come back again. He made the process seamless and transparent! Definitely would come back again. More

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Echo Park Phoenix was very easy to work with! I purchased from out of state and flew in to drive the car back. They helped with everything and made sure I had all the needed tax and document info I purchased from out of state and flew in to drive the car back. They helped with everything and made sure I had all the needed tax and document information to register the car in Colorado. Both Alisha and Carlos were great! More

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Arnold helped me find a great car at a great price. He wasn’t pushy at all and helped explain the entire process to me. I have already referred a few people to him. Thank you Arnold and the team for al He wasn’t pushy at all and helped explain the entire process to me. I have already referred a few people to him. Thank you Arnold and the team for all your help. More

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I had a great experience at Echo Park, Arnold was helpful and immediately listened to what I was specifically looking for and gave me options and eventually found the car I wanted. Other staff at this locati and immediately listened to what I was specifically looking for and gave me options and eventually found the car I wanted. Other staff at this location were helpful as well. Arnold was able to accommodate a plan within my budget, there wasn’t any pressure or mind games, everyone was upfront in what to expect. They went beyond from what I expected and praise their kindness and hard work. More

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