EchoPark Automotive Charlotte

I was told by the sales consultant that this dealership prides themselves on customer service, but don't believe this. I went to EchoPark Charlette to purchase a car and had to drive four hours to get ther prides themselves on customer service, but don't believe this. I went to EchoPark Charlette to purchase a car and had to drive four hours to get there. After specifically asking about the car and if there were any odors when I got in the car it smelled so badly of smoke I immediately got out. I did look at another vehicle and actually purchased the vehicle after their 190 point inspection. One week later my battery failed so I took it to a Lexus dealership. I brought it to for battery service and they replaced the battery and indicated the brakes needed immediate replacement. Furthermore, I did not feel the car was reconditioned as I would've expected. They failed to take the name and address from the previous owner out of the vehicle and I also got there CDs from under the seat. So much for their inspection. Beware. More

Easy buying experience and we love our car. Liked not having to talk over the prie. What is listed is what they are charging. We will definitely recommend EchoPark to others. having to talk over the prie. What is listed is what they are charging. We will definitely recommend EchoPark to others. More

Great experience. Echo prices their cars well and the condition of the cars they are willing to sell are well above average. Tobey Belton is the best car sales rep I have ever worked with! It would benef condition of the cars they are willing to sell are well above average. Tobey Belton is the best car sales rep I have ever worked with! It would benefit you to call him! More

Easy folks to work with. Found the truck I wanted on their website. Called them up and made arrangements for them to hold it until I could get there the next day. No problems at all. their website. Called them up and made arrangements for them to hold it until I could get there the next day. No problems at all. More

Great car-buying experience! Less pressure to buy on the spot than you'll find at other dealerships. Excellent selection of vehicles and you can't beat the price. Will definitely recommend to anyone I know spot than you'll find at other dealerships. Excellent selection of vehicles and you can't beat the price. Will definitely recommend to anyone I know in search of a new car. Jamaur Baker was awesome and helped me find the right car. More

Awesome dealership location and ambience! I came to look at the GLS450 and liked the car. Lauren helped in explaining about EchoPark dealership and the car, helped in everything about the car and was very c at the GLS450 and liked the car. Lauren helped in explaining about EchoPark dealership and the car, helped in everything about the car and was very courteous. The whole process was completed in 1.5 hours and I was handed over the keys and all necessary documentation. Excellent service and smiling, friendly Lauren sealed the deal for me. I would return to shop in future. Thank you! More

I noticed the dealership online through true cars I browsed their website saw the vehicle I was looking for at a very reasonable price over all the experience was nice only thing when I test drove the browsed their website saw the vehicle I was looking for at a very reasonable price over all the experience was nice only thing when I test drove the car the tire pressure was low the salesman said it was low cause it was cold and the car was sitting I drove 2 hours back to my hometown and the tire pressure was still low I feel like they should have checked the air in the tire regardless. Other than that a good experience More

I had a great experience working with Echopark Charlotte. Everyone I encountered seemed genuinely interested in helping me find my next car. They were in constant contact with me to share new cars as they ca Everyone I encountered seemed genuinely interested in helping me find my next car. They were in constant contact with me to share new cars as they came available, helped me think through features and styles that would work for me and made the process as easy as possible! Lauren specifically, was great to work with. She’s so knowledgeable and personable!! More

They were very easy going and not pushy at all, Laura was very knowledgeable and I really appreciated her demeanor. The prices are the best on the internet very knowledgeable and I really appreciated her demeanor. The prices are the best on the internet More

This place ripped me and my granddaughter off We both have had so many issues with our vehicles. I completely understand they are used vehicles but they are not up to the condition they should be to be s have had so many issues with our vehicles. I completely understand they are used vehicles but they are not up to the condition they should be to be sold to consumers. Please save your money and go elsewhere. For reference please look at my granddaughters review for. Please do not buy a car here. I have had my car for less than a year and ever since I bought my car I have had issues with my tires. There are 2 different brand tires on my car when I mentioned this to the sales person they said that it meets EchoPark standards even though my Kia manual says the complete opposite. They still refuse to do anything. I have had a slow leak for several months when I bought the car there was a nail in it that they patched at the time but all they did was put a band aid on it. These cars are not ready to be sold to consumers. Save yourself the trouble and money and buy a reliable car. I would absolutely update my review if EchoPark reaches out to me to fix and replace my tires. UPDATE: KRISTAN reached out to me was extremely rude and new. She threatened me to removed my review. She yelled at my mom on the phone and REFUSED TO HELP me at all. Like I stated my family has bought several cars from here and it will be the last we will never recommend this place to anyone nor will we be back please go to a certified used car dealership!!! HUGE DISAPPOINTMENT!!! More