EchoPark Automotive Charlotte

First of all the customer services was great, that's the first thing I look for when purchasing from any place. The place was clean, comfortable, and friendly. And on top of that Jamaur Baker. great salesma first thing I look for when purchasing from any place. The place was clean, comfortable, and friendly. And on top of that Jamaur Baker. great salesman great impression. AND I LOVE MY JEEP COMPASS. More

George Harris is a highly professional and personable salesman. Very genuine and also knowledgeable. Best prices I’ve ever seen. I’ve bought 2 vehicles from echopark Charlotte! They also have a 5 year ex salesman. Very genuine and also knowledgeable. Best prices I’ve ever seen. I’ve bought 2 vehicles from echopark Charlotte! They also have a 5 year extended service plan that I recommend. More

Echo park of Charlotte ROCKS, Patrick explained Echo park of Charlotte ROCKS, Patrick explained everything to me. He help the the process simple...... The whole staff was amazing, It was no press Echo park of Charlotte ROCKS, Patrick explained everything to me. He help the the process simple...... The whole staff was amazing, It was no pressure More

Good bye Carmax! The deals here are amazing for used cars! Thank you Mr. RAMIREZ for being patient. I love not being pushed and was able to test drive several cars before deciding. cars! Thank you Mr. RAMIREZ for being patient. I love not being pushed and was able to test drive several cars before deciding. More

Summary:First time at echo park. Easy website to do Summary: First time at echo park. Easy website to do research. Easy to set up a time to visit. Great customer service. No "car salesman pressure". Gr Summary: First time at echo park. Easy website to do research. Easy to set up a time to visit. Great customer service. No "car salesman pressure". Great prices on used, but pretty recent, cars with low mileage. Car performance/reliability TBD, but clean carfax report, so I'm optimistic. Detail: This was the first time I have purchased a car from Echo Park Charlotte and it was a great experience. The associate I worked with (Mo Moustafa) was polite, knowledgeable, and helpful. I did research before coming so I knew a few specific cars I wanted to look at. Based on those cars, Mo helped me look at other comparable options. I eventually found a different car that I hadn't done as much research about. I told Mo that I wanted to go home, do more research and return if I was comfortable with the decision. He didn't pressure me to buy on the spot, but encouraged me to take my time and make the right decision. While there on the first day, I also got my trade in appraised in about 15 minutes and it was a fair value based on what I was expecting based on my Kelly Blue Book research. Once I knew I wanted to make the purchase, I gave Mo a text and set up time to return and make the deal. It was a quick process once at the location. Mo clearly walked me through every step and answered all my questions to help me decide how/if I wanted to finance/purchase outright. The whole process is done with one associate, which I believe makes the process less complicated. When my wife needs a new car a few years down the road, Echo Park will be my starting point. More

Had a great experience purchasing my car from my salesman George at EchoPark. The issues I've been having have been after my purchase. I originally bought my car on a Saturday. Drove it around all day an George at EchoPark. The issues I've been having have been after my purchase. I originally bought my car on a Saturday. Drove it around all day and it was fine. On Monday the car wouldn’t start. AAA came and jumped my car and said they sold me a car with a bad battery. I was able to go to EchoPark that day and get the battery replaced through the 30-day warranty. It has been fine since. EchoPark bought out my lease as trade-in. A week after I bought the car I was charged the lease payment. Throughout the next week I had called at least 15 times, left 4 voicemails, and sent 3 emails to try and reach the post-sale customer service team to get an update on the transfer of the lease out of my name. The only person I was able to get through to was a finance manager, who said if I sent him an email with all the details he would forward to the appropriate person. For over a week I had not heard back from anybody regarding this. The following Monday I was able to get the direct line for the location I purchased from, and was simply sent to yet another voicemail box. I had to get in contact with my salesman to get someone to call me and I was told that my information would be sent over to accounting and they would be reaching out soon. I still have not heard back. Hoping they will see this review and understand my frustration in trying to get a simple answer. More

Everyone was so nice and helpful. Being able to do most of the work over the phone before coming to the dealership was helpful since I was driving 3 1/2 hours. They have quality vehicles at a very reasonab of the work over the phone before coming to the dealership was helpful since I was driving 3 1/2 hours. They have quality vehicles at a very reasonable price. Very happy! More

It was my first time getting a car. Mohamed Moustafa was the person who helped me get my car, let me say he was the best and i would totally recommend him to all my family and friend. He was so helpful so f the person who helped me get my car, let me say he was the best and i would totally recommend him to all my family and friend. He was so helpful so funny, and so understanding. More

My fiancé, father in law & I drove a little over 2 hours taking a huge chance of leaving with a car or not. Ernest was meant to sell us this car! He was beyond professional, knowledgeable & kind. It was hon taking a huge chance of leaving with a car or not. Ernest was meant to sell us this car! He was beyond professional, knowledgeable & kind. It was honestly like buying a car from a life long friend! He went above and beyond and we couldn’t have chosen a better place or person. Thanks Ernest!!! More

Such a fabulous way to buy a vehicle!No Haggling. The Such a fabulous way to buy a vehicle! No Haggling. The price you see, is what you pay, and all vehicles are priced below KBB. All vehicle informatio Such a fabulous way to buy a vehicle! No Haggling. The price you see, is what you pay, and all vehicles are priced below KBB. All vehicle information is available online, including CarFax. We were in and out in less than an hour, including a test drive, and financing. The sales personnel were very helpful, thoughtful, and efficient (George Harris). Great all around experience! More