EchoPark Automotive Charlotte

1 star. EchoPark sent me an online offer of $5,163 for my 2012 Ford Fusion SE (VIN 3FAHP0HA9CR158696), valid until May 18 or 500 miles. They also offered EchoPark sent me an online offer of $5,163 for my 2012 Ford Fusion SE (VIN 3FAHP0HA9CR158696), valid until May 18 or 500 miles. They also offered an additional $500 bonus if I committed to selling within 48 hours, which is why I moved quickly. Before driving anywhere, I called EchoPark and asked their agent directly whether the offer was real. I was told it might come down by a couple hundred dollars after inspection, but I would be getting paid close to the quoted amount. That was good enough for me to commit. Based on that written offer and verbal confirmation, I drove from Philadelphia to the Virginia Beach location — roughly 12 hours of driving round trip, plus gas and tolls — inside the 48-hour bonus window. At the lot, their technician inspected the car and identified some issues. Fair enough — that's why the agent on the phone said the price might drop a couple hundred. But instead of honoring anything close to the original offer, EchoPark walked it back almost entirely and essentially told me the car wasn't worth buying. Here is the problem: the issues their technician found are normal wear on a 2012 vehicle. EchoPark's own system generated the $5,163 offer knowing exactly what year, trim, and VIN they were quoting. If that number was wrong, that is EchoPark's appraisal failure — not a reason to drag a seller 12 hours across state lines and then refuse to honor it. What I'd want other sellers to know: 1. The online offer is not a real commitment, even when an agent confirms it over the phone. 2. The 48-hour bonus is bait to get you to drive immediately, before you have time to shop the offer elsewhere. 3. "Minor condition issues" will be used to justify almost any walk-back, regardless of what was promised. I would have respected an honest "we can take $200–$300 off for these issues, here is your check." Instead it was a full bait-and-switch. Getting offers from CarMax and Carvana now and would strongly recommend anyone reading this do the same before wasting a tank of gas on EchoPark. More

Mike was very helpful. Easy process and made sure to explain everything and listened to my requests/concerns. Would recommend for first time buyers Easy process and made sure to explain everything and listened to my requests/concerns. Would recommend for first time buyers More

Made process fast and simple was very clear with numbers and dont forget very friendly and dont forget very friendly More

Gavin was an AWESOME representative for the dealership. He was very knowledgeable and helpful along with being very personable and friendly. He made is a fast and easy experience. He was very knowledgeable and helpful along with being very personable and friendly. He made is a fast and easy experience. More

Ken Miller was great. Great personality. Helpful. Would recommend asking for him personally. Would purchase another truck from him. Jim Great personality. Helpful. Would recommend asking for him personally. Would purchase another truck from him. Jim More

Richie was a great help in helping us find our new to us car. We’ll be back for our next vehicle. car. We’ll be back for our next vehicle. More

Richie was the best he did above and beyond for me is was a great connection between me and Richie 10/10 great experience a great connection between me and Richie 10/10 great experience More

Excellent to work with. Patient and found us a car the for all our wants. Patient and found us a car the for all our wants. More

Mo was great! He got me the vehicle that I wanted. He was patient with me He got me the vehicle that I wanted. He was patient with me More