EchoPark Automotive Charlotte

I worked with Cullen as my sales rep, and he was great. No pressure, no haggling, and a very quick process which included getting an appraisal on my trade in. In fact, that was the fastest I've ever purch No pressure, no haggling, and a very quick process which included getting an appraisal on my trade in. In fact, that was the fastest I've ever purchased a vehicle. Overall it was a positive experience, and I walked out a happy customer. Now there was a big Negative part of this all as well - the reason for the 3 star rating. THEY DO NOT CLEAN THE INTERIOR OF THE VEHICLE. I was told that they only wash the exterior. Cullen was kind enough to vacume the enite vehicle for me, but I had to get the seats cleaned, as they were covered in dirt. Any other dealer that I have ever puchased from has made sure the vehicle was cleaned - inside and out. I just find it very odd. More

I was told twice the Jeep I I bought was sold. More

Ashley Turner, was very kind and good listener. She first paid attention bro about concerns and then provided us with our best car option. She was always attentive and something we highly appreciate is Time paid attention bro about concerns and then provided us with our best car option. She was always attentive and something we highly appreciate is Time and understanding. Thank you Ashley Turner, you did AMAZING. My wife and I are grateful with you. More

Very good customer service, timely the prices are very reasonable good deal on my trade in reasonable good deal on my trade in More

I had a great experience here! Easy & Flexible! No hassle! Great cars & service! hassle! Great cars & service! More

George Harris was absolutely phenomenal to work with during my car buying experience! Great service and attention to what I was wanting both in regards to car and payment. during my car buying experience! Great service and attention to what I was wanting both in regards to car and payment. More

They lose stars because 1. We pointed out the tires were bad - side walls were discolored, thin and showing cracks and stress - they claim they meet their inspection standards (makes one concerned about the bad - side walls were discolored, thin and showing cracks and stress - they claim they meet their inspection standards (makes one concerned about the quality of that "inspection") but offered to put 2 new ones on as a compromise. Sat for a long time waiting on signing papers, no offers of water or other while we waited (just a small, but significant Customer Service negative in my eyes), sales documents, finally arrive but did not include the tire info - so had to wait some more. They came back and added that in, but then after all signed, say, oh, we don't have time to put the tires on, we will call for an appointment. At the end of the week, we still had not heard from them, we called and were transferred to voicemails several times, left several messages over a two week period, three weeks since purchase, and still not a single response from them. So Be AWARE - do not buy before you get any agreed upon work done...they will NOT honor it and will just give you the run around. 2.they try to pressure you into adding extended warranties and have a poor attitude when you decline - not unusual these days at dealers, but just an FYI 3.pressure for using financing with them and you can get significantly better rates from a bank directly - so basically your fair price becomes not a great deal 4. forced to add on fees for surface protections that are "on all our vehicles" - that are not posted in price online - they add a fee for the dealership that is in the fine print, but this is in addition to that...overall - shady practices for a place claiming no haggle/no pressure/etc. and no great deals here when you are done More

This place have the worst customer service I have ever delt with…they sold me a warranty that I did not ask for.. I have called them to try and fix the problem but they will not return my calls or nothing delt with…they sold me a warranty that I did not ask for.. I have called them to try and fix the problem but they will not return my calls or nothing this have being going on since February so I’m paying for a warranty that I do not have and they want fix the problem!! More

Best experience from start to finish. Kim was amazing and made this experience really smooth. I would recommend this place and probably will get my next car from there again. made this experience really smooth. I would recommend this place and probably will get my next car from there again. More

The process went pretty smoothly. It was refreshing not to have to negotiate for the best deal. The price was the price, and I hadn’t found a better deal. I would suggest shopping around for insurance an to have to negotiate for the best deal. The price was the price, and I hadn’t found a better deal. I would suggest shopping around for insurance and interest rates prior to visiting. I was able to get a better rate than previously offered, because I had already gotten a pre-approval rate. Thanks Louis! More