EchoPark Automotive Charlotte

I had wonderful experience here at EchoPark. They have good condition cars with reasonable price and there are not much hidden fees. Also Loren was very helpful in answering the queries and clarifying the good condition cars with reasonable price and there are not much hidden fees. Also Loren was very helpful in answering the queries and clarifying the doubts. More

Great dealership, great people . 10/10 recommended. I’ve purchased 2 vehicles. They’ll definitely have me for my 3rd ,4th and 5th . purchased 2 vehicles. They’ll definitely have me for my 3rd ,4th and 5th . More

Steven did a wonderful job from the time we arrived until the time we left. The car was exactly like how we saw online and the deal was very straightforward. We didn’t feel pressured at all! the time we left. The car was exactly like how we saw online and the deal was very straightforward. We didn’t feel pressured at all! More

Very knowledgeable and helpful throughout the whole process. Answered all of my questions. Helped find my perfect fit! process. Answered all of my questions. Helped find my perfect fit! More

Steve was a pleasure to work with. Very knowledgeable And made the process very enjoyable. I am going to recommend him to all my friends. made the process very enjoyable. I am going to recommend him to all my friends. More

I typically go to car max to purchase my car but didn’t see anything i really liked . We gave this place a try and found many options . Today picking up my car we ran into a few hiccups on other people end see anything i really liked . We gave this place a try and found many options . Today picking up my car we ran into a few hiccups on other people end but he was really amazing and kept us company the whole time and definitely made this experience a lot better. Thanks ! More

Kim is an excellent saleslady. Very knowledgeable. Made sure i got a good rate and best protection. Ask for kim at EchoPark sure i got a good rate and best protection. Ask for kim at EchoPark More

Dealership was neat and very easy to get around. It was really easy and I enjoyed my time there. really easy and I enjoyed my time there. More

Great experience working with Mike. No pressure, great service and got what we were looking for at a good price! service and got what we were looking for at a good price! More

Before reading my review you've probably been looking through the other one star reviews. I just looked after writing mine and there are some people saying similar things to me. Just wanted to put that o through the other one star reviews. I just looked after writing mine and there are some people saying similar things to me. Just wanted to put that out there so you all know this wasn't a one time problem. Just to give you all some background, I am 18 years old and this was the first car that I bought from a dealer. I saved up to pay for it cash and I spent most of the money I had saved (24k on the dot) I’ve had other cars in the past but I had sold my last one and needed something for school and daily commute. I drive a lot with school, helping family with 3 siblings, working part time, etc. needless to say I need a car and my lifestyle would be very different without one and no I don’t live near any public transport so that isn’t an option. I called this dealership many times before the accident to inquire about the title because I didn’t know why It was taking so long. Every time I called they claimed it was a DMV issue (either lies or they didn’t know) because it was not a DMV issue. On the contrary, Echopark never transferred my title into my name until after the car accident. I waited at the DMV for 1.5 hours just to get a copy of it at least thinking that the title was already being processed. I wanted to get a copy just to prove to the person who hit me’s insurance that I am the owner. I waited just for them to tell me in less than one minute that not only do I not have a title there is no record of them even trying to process it. Echopark was ten minutes away and I was furious so I went over there and made sure they knew what was going on. The most ridiculous thing I have to say about this story is that they tried to have me to talk to a a new hire who knew nothing about my situation rather than literally anyone else. Ridiculous, disrespectful, and further more wasting my time even after everything else… I had to threaten them with legal action And actually did call my lawyer because not only did they not give me my title that I paid for in cash, they did not even start the process of the transfer until after the accident and had not started the process while I was talking to the lawyer. If they had not processed it I would have definitely sued them just to give you an idea that this situation was serious and they were taking it lightly. I was that ready to spend even more money on legal action especially since I have documentation of when I bought the car and when the title was retitled. My point is it’s very easy to see that there was negligence involved. Currently I got the title and all of the other documents. To give you some perspective, that car never had my own personal plate or my own registration on it. These things came in the mail AFTER the accident that's how long it took. They gave me a temporary tag at first and then they gave me a dealer tag after about two months of still not receiving my own tag. I still have the dealer tag so Echopark can contact me anytime to have it shipped back to them. I don’t think I’ll ever go back so if you want your plate feel free to reach out to me and send me a shipping label. I’m more than happy to drop it off at a post office, I just refuse to deal with these people again after this quite frankly xxxxty experience… you guys clearly didn't care about my documents so your plate isn't by biggest concern.. To the people reading: don’t buy from this place because there is a chance what they did to me could happen to you. To EchoPark: First dealership I’ve been to and worst dealership I’ve been too. Do better, train employees, and you need better customer service. I could go on but this review has a word limit. I gave ya'll 24 freaking thousand dollars and this is what I got in return. May not be much but its a lot to my 18 year old self so thanks for that. All of this just to say my experience with EchoPark was beyond negative and I refuse to even consider going back. Thank you for taking the time to read this I know it was very long. Needed to be said at this point. More