Eau Claire Ford Lincoln and Quick Lane

Fast and courteous help I was very pleased with my experience at Eau Claire Ford Lincoln Mercury. Everyone was fast and eager to help me it was a very pleasurable experience. I was very pleased with my experience at Eau Claire Ford Lincoln Mercury. Everyone was fast and eager to help me it was a very pleasurable experience. More

Very Refreshing I recently stopped by the dealership just shopping around for a new car. It was a refreshing experience, friendly sales people willing to answer my q I recently stopped by the dealership just shopping around for a new car. It was a refreshing experience, friendly sales people willing to answer my questions with little pressure to make a purchase. Thank you for a positive car shopping experience! More

Overall great! Salesman was not pushy, did not force me into anything I didn't want. They did not have the truck I was looking for on their lot, but within four hour Salesman was not pushy, did not force me into anything I didn't want. They did not have the truck I was looking for on their lot, but within four hours they called me and told me they found one and it would be ready the next day. Financing was a pleasant experience, well informed and made crystal clear what I was signing. More

Good Experience Getting a New Fusion After extensive web research I decided I wanted a new Fusion. I was able to find the exact combo I wanted at Ford. I called before I came over since I After extensive web research I decided I wanted a new Fusion. I was able to find the exact combo I wanted at Ford. I called before I came over since I didn't want to waste too much time and my salesperson told me he would have the car pulled aside which was nice. Everything went quickly sense I knew what I wanted and the price is set. I can't think of anything else to say other than that I would recommend them to my family. More

Poor Management Poor management and poor quality in their work. Took my car in for service on the alarm system, after 2 1/2 hours the service manager told me he had Poor management and poor quality in their work. Took my car in for service on the alarm system, after 2 1/2 hours the service manager told me he had no idea what was wrong with the car and ask me to leave it overnight. I think so the night janitor can fix it! So much for factory trained technicians. Poor quality in their products and poor customer service. Here I come Honda! More

Poor customer service! Bar far the worst dealership I've had a chance to deal with. Bought a truck from them and I had it for less than a week! 3 days to be exact and the wi Bar far the worst dealership I've had a chance to deal with. Bought a truck from them and I had it for less than a week! 3 days to be exact and the wind shield cracks in 2 different places! I brought it in to show them and they said there was nothing they could do for me. I know for a fact that I did not cause the cracks! The truck barely left my drive way! I will not spend another dime at this dealership! More

Claiming they did not do damage to my vehicle I recently brought my vehicle into Eau Claire Ford to have it looked at. We made an appointment to bring our vehicle in on a Saturday since both my hu I recently brought my vehicle into Eau Claire Ford to have it looked at. We made an appointment to bring our vehicle in on a Saturday since both my husband and I work Monday-Friday. After they look our vehicle back to the service department we were then informed that they would not be working on out vehicle until Monday. My husband and I work in different cities (an hour apart from each other) and had to figure out how we were both going to be able to get to work on Monday since were weren't informed or offered a loaner car. After not finding anything wrong with my vehicle and charging me $90 (even though the issues we were having looked at should have been covered under warranty) we left the dealership unsatisfied. Approximately 10 minutes after leaving the dealership while putting a bag in the back of my vehicle, we noticed a large scratch in the back of our vehicle which someone noticeably tried to buff out. Immediately my husband went back to the dealership and spoke with the service manager. The manager stated that he would have to look back at video tapes to see what happened and would get back to us the next day (this happened on a Monday). We did not receive a phone call. We call Wednesday and were told he did not see anything on the tapes inside the shop but would need to check the tapes outside the shop since they parked out vehicle outside-where the entire side of the building is under construction. We were told we would get a phone call back, and yet again, never received a phone call. We had to call once again and were told nothing was found on the outside tapes, which to me is pretty unbelievable. This is a $30,000 vehicle that this dealership in not taking responsibility for damaging. Due to lack of communication, customer service, and accountability, I will NEVER do business with dealership again and I will ensure anyone I know will know my story. I am in the process of getting a new vehicle and discontinuing my relationship with Ford because of my horrible experience with the dealership!!!!!!!! More

Shopping is hassle free when looking for just the right car. From the moment I started looking for the right vehicle Jeremy was there to answer any and all of my questions in a polite and detailed manner. He wa From the moment I started looking for the right vehicle Jeremy was there to answer any and all of my questions in a polite and detailed manner. He was patient with me as I explained what I was looking for. Within just a few hours I actually drove away in my new vehicle. I was amazed at the pleasant conversations I had with several of the staff at the dealership. I definitely will mention my wonderful experience and recommend my friends check our Eau Claire Ford when shopping for a new or used car. More

Bruce Huebner Very relaxed transaction. Great experience overall. Dealership is very well maintained and comfortable atmosphere. Would definitely return to purchase Very relaxed transaction. Great experience overall. Dealership is very well maintained and comfortable atmosphere. Would definitely return to purchase another vehicle. Great selection of vehicles. More

I sent a message through Cars.com to Eau Claire Ford that I was interested in your truck and requested to keep the communications through email. I was contacted by Sales and everything started out well. They I was interested in your truck and requested to keep the communications through email. I was contacted by Sales and everything started out well. They offered to meet half way in Madison but was very particular on what day we would meet, I made some alterations to my schedule and my wife took a couple hours off of work to pick up our son from school. I found out later from sales mixed in a visit with his best friend in Madison, bothered me a bit that she missed out on work and we flexed as we did to accommodate this. I had to leave right from the dentist with a numb mouth for this. When it came down to getting the numbers together sales committed to a $15,000 trade in value on my 2012 Mustang convertible with another $500 when they see back at the dealership that it looks as it did on Cargurus.com where I had it listed for sale by owner, all of this is in our emails. The other dealer had offered me $15,500 with no conditions but I thought going with Eau Claire Ford felt better. I was wrong. We met as agreed in Madison and that is where everything started to fall apart. I gave sales my USAA Electronic Dealer Checks and they initially did not accept it and made a HUGE deal out of nothing but eventually accepted the check. I asked for the title for the truck but sales said they will be sending the title through Wisconsin. The next day I confirmed that I needed the title to pay taxes, register, and title the truck in my name in Illinois. I immediately informed sales of this and sales argued that sending the title through Wisconsin was law. I called the USAA titling department who advised me the was no such law. USAA would get the title as they are the lien holder but would have to send it to me to take it to the Illinois Secretary of State to properly title it but all of this would take longer than Illinois allows to pay tax and register a vehicle. USAA was willing to send your dealership a letter giving permission for me to have the title to take care of the necessary things at the Illinois Secretary Of State. I called and spoke with their title clerk and begged her to send me the title to do this and she refused. I continued begging her until she agreed to speaks with the Illinois Secretary of State to confirm what I was telling her. She did call and confirmed that I was correct but still refused to send me the title. She used the Illinois online system to fill out the paperwork the same as I would have done. I could have gotten personalized plates at the DMV if I would have had the title with me and done this myself which is what normally happens. Then comes the issue of the remaining $500 for my trade. I sent sales an email a day after he got the car back to the dealership and expected to hear that the Mustang is as it was in the pictures and I would be getting a check. I did not hear back. I called and asked about it and he said that they would not make any decisions until the money is deposited in the dealer account from USAA. I asked why he had to wait for the money to be deposited before confirming the Mustang was as it appeared in the pictures and tell me they would send the check when the USAA deposit shows in your account. I was not asking for a check right now. Sales said in that case we will go with the contract and leave it at the $15,000 as it is not worth more. I asked how he can say that when it is already listed on the Eau Clair Ford website for $20,995 almost $6,000 more than I was given. I asked what was wrong with the Mustang that he is pulling back on the $500 when they will be making $6,000 on it. He said he did not have to disclose that to me. Based on the progression of the conversation it was clear that there was never any intention to give me the $500. Beware of this dealership as my experience showed they are not trustworthy. They also did not disclose the truck had a broken windshield and missing spare tire tool kit. More