East Syracuse Chevrolet - Service Center

Service appointment means nothing Called for an appointment for a GM recall on my 2014 Malibu. Inquired how long it would take to repair, simple fix on a sunroof switch. Was told that Called for an appointment for a GM recall on my 2014 Malibu. Inquired how long it would take to repair, simple fix on a sunroof switch. Was told that it would be corrected in 1/2 hr or less. Inquired when the best time to bring it in, since I knew they were always very busy when they first open. Was told that 10:30 am is a good time since the rush was over. Set up the appt for that time today. Arrived a few minutes early, immediately someone took care of me. I mentioned I would be waiting in the show room, at that time he said I would have at least an 1 1/2-2 hr. wait! I mentioned that I was told that this was a 1/2 hr repair. He agreed that it Bly takes a half hour. Then went on to tell me that there were quite a few cars ahead of me? There were only 2 other cars parked in the service entrance. When I explained that I set this appt. for this time because I was assured it would be the best time! I said I couldn't wait because I had another commitment and would have to reschedule, and I asked if I had the very first appointment time in a week or so, would I be in and out in an hour or less. His response was probably not. I then queried as to what the meaning of appointment meant at this dealership. His response was, rudely, NOT MUCH. If I do bother getting this recall done or any other service work performed it will certainly done somewhere else. More

Service department Nightmare I had my truck serviced and they replaced the fuel injector 3 times. Each time they denied it was anything they did and 3 times the problem lead back I had my truck serviced and they replaced the fuel injector 3 times. Each time they denied it was anything they did and 3 times the problem lead back to a service error they caused. My truck's engine took enough of the violent shaking from the cylinders misfires and plugs fouling from the cylinders being filled with gas from the 3 faulty fuel injectors and finally died. update: The engine did blow up due to faulty factory parts, the factory eventually paid for a new engine. The truck engine runs like a bear. Thanks Mark and Chris! Now if I had my $175.00 back for the towing and Pep boys diagnostic service, we will be good. More

Life is Beautiful at East Syracuse Chevrolet I met very knowledgeable staff at the Dealership and am very happy to know that when I come to your dealership again, I can smile each way and feel co I met very knowledgeable staff at the Dealership and am very happy to know that when I come to your dealership again, I can smile each way and feel confidence I have a winning smile 360!! More

I have dealt with this company and service advisor for 13 years and have never had a negative experience. They are honest, efficient, polite and know their business. Their recent 2nd opinion saved me over $2 years and have never had a negative experience. They are honest, efficient, polite and know their business. Their recent 2nd opinion saved me over $2500 from a wrong diagnosis given by Drivers Village Chevy. I have not heard one bad thing about E. Syr. Chevy. I will stick with them from hear on. More