East Hills Subaru of Sayville

Subaru WRX 2015 My husband and I are very pleased with our experience at Donaldsons Subaru, very friendly and great customer service. All our questions were answered My husband and I are very pleased with our experience at Donaldsons Subaru, very friendly and great customer service. All our questions were answered in detail and overall we have no complaints. More

Enjoyable Car Buying Experience Shane Ohliger was a pleasure to work with. Very knowledgeable about Subarus. Shane answered all of my questions and concerns with respect; never push Shane Ohliger was a pleasure to work with. Very knowledgeable about Subarus. Shane answered all of my questions and concerns with respect; never pushy. Overall a great car buying experience and I would definitely recommend Donaldsons. More

Great dealership!! Great buying experience From sales through financing very professional no high pressure a true "10" thanks keep up the good work!! Looking forward Great buying experience From sales through financing very professional no high pressure a true "10" thanks keep up the good work!! Looking forward to a long relationship with the Donaldson team!! More

Great Experience - Definitely Will Return Highly recommended dealership. I was able to compare experiences and the minute I walked into Donaldsons was a whole different world. Instant comfort Highly recommended dealership. I was able to compare experiences and the minute I walked into Donaldsons was a whole different world. Instant comfort and served with a feeling of trust and honesty. My salesman, Shane, was friendly without fakeness, more-than-willing to spend the time it took to get me what I wanted, and I didn't feel rushed to make a decision. I had a great experience with Finance as well, all my questions were answered clearly and thoroughly. I called with a question a few days after my purchase and my concern was addressed immediately and phone calls returned same day with follow up the next morning. t's nice to know, not only is there a dealership I would feel completely comfortable with purchasing from again, but the great customer service continues even after you make the purchase. Thank you to Shane and Donaldsons for an overall great experience. I am already spreading the word! More

Best Ever Mr. Fulco and Mr. Giordano were above and beyond as far as customer service goes. I was treated with a great amount of respect for what wanted. There' Mr. Fulco and Mr. Giordano were above and beyond as far as customer service goes. I was treated with a great amount of respect for what wanted. There's no way you can say no to this level of excellence. Hands down best buying experience my wife and I have ever had. We are so happy with this car as well as the dealer and will continue to use and recomended them. Kind Regards, Jack M. Ranieri More

great experiance just picked up my new 2015 forester and had a great experience.. sales rep shane was great and overall experience was the best i have ever had. will d just picked up my new 2015 forester and had a great experience.. sales rep shane was great and overall experience was the best i have ever had. will definitely recommend to friends and family. More

Great car buying experience Dave helped make my new car purchase a great experience. I got a good price, no pressure, and left feeling very happy. I would recommend Donaldsons t Dave helped make my new car purchase a great experience. I got a good price, no pressure, and left feeling very happy. I would recommend Donaldsons to my friends, and would definitely buy there again. Many thanks to Dave and the whole Donaldsons staff. More

Our business here is ended. After meeting with an extremely nice sales rep, Shane Ohliger, but waiting more than two months for the Legacy I was promised sooner, I questioned why After meeting with an extremely nice sales rep, Shane Ohliger, but waiting more than two months for the Legacy I was promised sooner, I questioned why I didn't have a car yet and what I could do since my car had now broken down. Shane had no information for me so my husband contacted the GM for Sales who recommended that we contact Subaru of America since his hands were tied and cars were not coming in. We did contact Subaru of America and were told that the dealership did not give us the correct information about the expected delivery date which they should have known from the beginning. During a second conversation with the GM I asked for advice on what to do during which he yelled at me over the phone, told me he was refunding my deposit and our business here is ended. He cancelled the car. He then had the sales rep email me that my money was being refunded. When we called back Subaru of America to update them on the situation, they were shocked at how I was treated. They apologized for the experience and recommended that we go to another dealer. So we did. BTW, the same car with the same package was priced less at Competition Subaru of Smithtown - very nice people - car ordered. A few days later, Shane called me at the GM's request to say the car arrived and if I wanted it, I could come in and buy it. No thank you..."our business here is ended." More

Great Salesman - awful trade-in value Salesman John Seagriff was awesome - easygoing, informative, and friendly. There was no pressure to purchase features we didn't want. He answered al Salesman John Seagriff was awesome - easygoing, informative, and friendly. There was no pressure to purchase features we didn't want. He answered all of our questions intelligently and went over the car in detail when we picked it up. I was grossly disappointed in the value the manager provided for my trade-in. I know I could have gone elsewhere and did not have to take them up on the offer. However, I hate selling cars (that's why I don't that for a living). The trade-in just put a sour taste in my mouth, impacting the price, fairness, and the overall experience negatively. GO ELSEWHERE IF YOU EXPECT A FAIR VALUE FOR YOUR TRADE-IN!!!!! I need more time to determine whether the quality of the quality of work or the customer service.service More

Excellent experience! From the minute we walked in the door to possibly buy a car, until we drove away in our beautiful new 2015 Outback, the experience was amazing! Shane From the minute we walked in the door to possibly buy a car, until we drove away in our beautiful new 2015 Outback, the experience was amazing! Shane made the whole process effortless on our part and we appreciated it! He called when he said he would and kept us apprised at all times. I would highly recommend Donaldsons, and Shane in particular! More