East Hills Subaru of Sayville

Very helpful and friendly salesman Salesman was very friendly and easy to deal with. I traveled further and waited for him to get the car I wanted because of the ease of dealing with hi Salesman was very friendly and easy to deal with. I traveled further and waited for him to get the car I wanted because of the ease of dealing with him More

Non-Pushy, friendly service. This is the second car I have gotten from Donaldson. David Clark is knowledgable, friendly and best of all, not pushy. The service staff is also very This is the second car I have gotten from Donaldson. David Clark is knowledgable, friendly and best of all, not pushy. The service staff is also very personable and professional. The facilities are clean, attractive and comfortable. More

Rude manager, Sub-standard service Extremely disappointed!!! My car took 4 1/2 months to arrive, not the 8-12 week promise time, at which point manager Steve Fulco told me I could "Take Extremely disappointed!!! My car took 4 1/2 months to arrive, not the 8-12 week promise time, at which point manager Steve Fulco told me I could "Take it or leave it" because he "didn't make any money off of me anyway" & he could sell my car to someone else that same day at a bigger profit. He said his job is not customer service - he is a business man. I had to constantly call my salesman to check the status of my car, then when I arrived to pick it up at my appointment time, I had to wait for about an hour because he didn't realize I was coming in- He was helping other customers, and didn't have my car "prepped." Meanwhile when my car was ready, it came out dirty with scuff marks all over the inside. There was a big scratch on the door, which we asked them to buff out & they did, and it was low on washer fluid. A few days later, I got a call from the business department - they lost my check. They had actually put it in with my paperwork and I found it & mailed it to them. All in all, a disappointing experience. More

Smooth, painless, quick and fun. Great way to buy a car! This is the 4th car I've bought from Donaldsons and I highly recommend them to all my friends. Everyone is friendly and eager to help make it a great This is the 4th car I've bought from Donaldsons and I highly recommend them to all my friends. Everyone is friendly and eager to help make it a great experience. More

Great experience Greg was a great help. I had an accident and needed a new car. For a while I knew it would be a Forester, I just didn't expect it so soon with the ac Greg was a great help. I had an accident and needed a new car. For a while I knew it would be a Forester, I just didn't expect it so soon with the accident. I knew what I wanted and what I could afford. Greg did a search and helped me find exactly what I needed. Greg took his time with me, answered all my questions, had things ready when I arrived...it was a wonderful experience. I am recommending not only Subaru, and not only Donaldsons, but specifically Greg. I almost don't want to call him a salesman, but "Facilitator' as he helped me get what I went in to buy and helping with every last little detail. A great experience. More

Sloppy Sales John Seagriff wrote up a new sale for a Subaru today that included a trade in of my jeep. After agreeing on a price & giving a deposit the sales mana John Seagriff wrote up a new sale for a Subaru today that included a trade in of my jeep. After agreeing on a price & giving a deposit the sales manager Steve said he wanted $500 more. He said that he never approved the price of the trade in. We showed Steve the entire sale that was written up. After going back & forth we said that we would split the difference. He refused & we walked out. Lack of communication & reasoning cost them a sale. I will never use or recommend Donaldsons Subaru. More

My son's first car. After visiting many dealerships over the passed week, we decided to visit Donaldson's Subaru/Volkswagen. I called on Tuesday and set up an appointmen After visiting many dealerships over the passed week, we decided to visit Donaldson's Subaru/Volkswagen. I called on Tuesday and set up an appointment for Friday. Even during that first phone call I was totally blown away by the salesman's great attitude and his ability to explain the benifits of purchasing a car at Donaldson's. He gave me the website info so I could do a little bit of window shopping so I could pick out the cars I wanted to see. On Friday, I went in to the dealership and met my salesman, JOHN SEAGRIFF, he was really helpful and informative, and after explaining this car was for my son, who just enlisted to be a Marine and is awaiting his ship-out date, he assured me that he would find the perfect car for him. Mr Seagriff, who as it happens is a Marine himself, gave my son some tips and some encouraging words about going thru training and life in the Corps. So John showed us two cars that he thought would be a perfect fit for my son, and in under a hour we were filling out paperwork. We bought a 2011 Volkswagen Jetta SE 2.5. It had incredibly low mileage and didn't have a single scratch or ding. This car looks like it just came off the assembly line. If you didn't know better it could be mistaken for a 2015. Another huge decision maker was the 2year 24000 mile bumper to bumper and drivetrain warranty, he can go to any Volkswagen dealership in the country, which is included in the purchase price because its a certified pre-owned vehicle. I can go on and on if I wanted to. At the end of the day I am happy that my son is happy and safe in a good car that he will need to travel home when on leave and to get around on base. I will be recommending and sending all my friends and family to see John Seagriff and his colleagues at Donaldson's, the only dealership that I've ever felt at home at an in good hands. More

Great sales experience Very pleasant sales experience working with Howard. He took the time to answer all our questions, test drive, and go over each feature in the car o Very pleasant sales experience working with Howard. He took the time to answer all our questions, test drive, and go over each feature in the car on our purchase , to make sure we felt comfortable with our decision More

Helpful Bought my second Subaru from Donaldson's, last time was 16 years ago and my Outback is still going! That said, my new Forester is GREAT! Everyone at Bought my second Subaru from Donaldson's, last time was 16 years ago and my Outback is still going! That said, my new Forester is GREAT! Everyone at Donaldon's was very helpful and not pushy at all. Appreciated the time they spent answering my questions. Would recommend highly! Thanks! More

Helpful My wife and I had a couple of small issues with the insurance company and bank loan. All has to be exact in conformity. The Sales and back office peop My wife and I had a couple of small issues with the insurance company and bank loan. All has to be exact in conformity. The Sales and back office people were great in handling the problems and quickly got everything under control. More