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East Hills Subaru of Sayville

Sayville, NY

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Reviews
Vehicles
4.8
1,167 Reviews
Call Dealership (631) 567-6400
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5700 Sunrise Highway

Sayville, NY

11782

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Showing 1,167 reviews

August 26, 2023

Great dealership. Everyone was super friendly. My salesman, Sean Miller, was very knowledgeable and patient. I could tell he was concentrating on finding the best c More

by laso1
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Sean Miller
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Aug 28, 2023 -

East Hills Subaru of Sayville responded

Dear laso1, Thank you for your recent purchase. We are so happy you've joined our family. Sean is a great guy. Thank you for writing what you did about him. We wish you all our best! Sincerely, Phil Wolhar Chief Marketing Officer East Hills Auto Group pwolhar@easthillsjeep.com

August 26, 2023

Amazing service, Deanna was the best salesperson and I will definitely be a returning customer! More

by Brittanyb799
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Deanna Kutscher
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Aug 28, 2023 -

East Hills Subaru of Sayville responded

Thank you, Brittanyb799. We appreciate your business and we wish you all the best! Sincerely, Phil Wolhar Chief Marketing Officer East Hills Auto Group pwolhar@easthillsjeep.com

August 10, 2023

overall terrible experience. dishonest staff, put down payment for car that wasnt serviced properly. assistant sales manager advised i would receive parts in mail, service on w More

by R.ADAMSF
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Deanna Kutscher
Report | Print
Aug 14, 2023 -

East Hills Subaru of Sayville responded

Dear Mr. Adams, Your business is very important to us. I’ve read the correspondence between you and our general sales manager and based on what you’ve written, I see we could have done a better job delivering your Volkswagen Tiguan. While I am surprised our detail department did not clean your vehicle in a manner satisfactory to you at time of delivery, the starburst in your windshield, the issue with your Bluetooth and the need for the second key leads me to believe the make-ready and delivery was rushed and my team overlooked the basics. I’m led to believe we have replaced your windshield, we’ve fixed your Bluetooth, and we have given you the second key. I understand there were concerns about scratches on the rear bumper. My service manager stated there was an appointment this morning to address the scratches; however, we did not see you come in. I would be happy to reschedule this appointment at a convenient time for you. Would you please let me know when is best? Thank you for bringing this matter to my attention. Sincerely, Phil Wolhar Chief Marketing Officer East Hills Auto Group pwolhar@easthillsjeep.com

Aug 15, 2023 -

R.ADAMSF responded

Good morning Phil, I appreciate the response and while the effort provided to make up for dropping the ball was made, unfortunately my frustration and resentment for this purchase continues. I did have an appointment, but unfortunately I woke up to a check engine light and rough idle on a car that supposedly throughly serviced and brakes that squeal at the slightest touch. Your dealership doesn’t offer a pick up and drop off service and I can’t continue to drive an hour each way, only to be dissatisfied. Thankfully the car has warranty and a closer vw dealership is capable of looking at my engine problems. It’s my hope that this issue is minor and doesn’t require anything more than a proper servicing.

August 05, 2023

Over the course of a 2021-2022, I purchased 3 vehicles from East Hills of Sayville. One of them unexpectedly malfunctioned after only 6600 miles during a trip to NYC. Due to towing costs, the car was brou More

by pete
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Joshua Tauber
Report | Print
Aug 14, 2023 -

East Hills Subaru of Sayville responded

Dear Peter, All vehicles that are not driven regularly can be subject to batteries’ loss of charge. Your vehicle was towed to us, we changed the battery on a timely basis, and your vehicle is now operating as designed. East Hills Subaru of Roslyn and East Hills Subaru of Sayville did nothing wrong. We service what we sell – even when the vehicle is brought to our sister store. I’m sure you can understand that we do not pick up and drop off for service outside of our market and only for emergency service in our local market. We weren’t being dismissive; it is not part of our business model to drop off vehicles from our Roslyn store to your home in Setauket. Sincerely, Phil Wolhar Chief Marketing Officer East Hills Auto Group pwolhar@easthillsjeep.com

Aug 14, 2023 -

pete responded

Phil, As I told you service people, the vehicle is driven regularly, just not particularly far. The problem with your dealership is exemplified by your response, instead of dealing with the faulty battery and failure of the system your blaming the user. The battery failed, it would not take a charge, even though the car is driven at least three times a week and has only 6000 miles. Your response is its my fault for not driving enough. The car was driven for 3 hours and over 200 miles the day before it failed. Own the problem if you don't want to alienate your clients.

Aug 14, 2023 -

East Hills Subaru of Sayville responded

Dear Peter, Perhaps I am not addressing the issue clearly. Subaru is the builder of your vehicle. For whatever reason, your vehicle’s battery died. Was it because you drove it little? Perhaps. Was it because the battery was weak from the outset? Perhaps. Was it because of something else? Perhaps. This could have happened with any vehicle from any manufacturer. Again, East Hills Subaru of Roslyn and East Hills Subaru of Sayville did not cause the issue. We retail vehicles and we service vehicles. We sold you a vehicle and we fixed it when you needed help. Own the problem? I did. And I will continue to do so as part of my pledge to you. Your vehicle is running with a new battery in it. Your negative reviews should be aimed at the manufacturer, not the dealers who are keeping you on the road. Sincerely, Phil Wolhar Chief Marketing Officer East Hills Auto Group pwolhar@easthillsjeep.com

Aug 14, 2023 -

pete responded

You need to look up the term "own the problem", blaming the manufacturer who you claim to represent is exactly the opposite of owning the problem. The fact that you and your team by your own statements have no idea what caused the problem is again the opposite of not owning the problem. You are the face of Subaru, if they build a defective car you need to make it right. Wasting two full days of my time and talking to me like it is my fault is again the opposite of owning the problem. Honestly if your service people admitted it was their problem and apologized I would have just moved on.

Aug 14, 2023 -

pete responded

You need to look up the term "own the problem", blaming the manufacturer who you claim to represent is exactly the opposite of owning the problem. The fact that you and your team by your own statements have no idea what caused the problem is again the opposite of not owning the problem. You are the face of Subaru, if they build a defective car you need to make it right. Wasting two full days of my time and talking to me like it is my fault is again the opposite of owning the problem. Honestly if your service people admitted it was their problem and apologized I would have just moved on.

Aug 15, 2023 -

East Hills Subaru of Sayville responded

Pete, What caused your battery to fail was not caused by my service team. You are seeking an apology for something we did not cause. If by owning the problem you mean, "You are the face of Subaru, if they build a defective car you need to make it right." We have. Your Subaru had a problem, we installed a new battery, and we fixed your car in a timely manner. Now your vehicle is running as designed. We wish you the best, but at this point, there is nothing we can do to assist you further on this matter. Sincerely, Phil Wolhar Chief Marketing Officer East Hills Auto Group pwolhar@easthillsjeep.com

Aug 17, 2023 -

pete responded

I hope Subaru takes note, the reason people buy these cars is reliability, basically you have said the car will die at random intervals and strand me and you are fine with that. I should be happy you fix it after I manage to find my way home. You sold me a 40K+ car that I don't want to drive because it is going to strand me. Terrible car terrible dealer STAY AWAY FROM BOTH

July 24, 2023

The dealership was very professional. They greeted us right away, which previous dealerships we visited ignored us. Great service and made the process of buying a car super easy! Sean was More

by demartinis.elizabeth
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Sean Miller
Report | Print
Jul 31, 2023 -

East Hills Subaru of Sayville responded

Dear Elizabeth, Thank you for trusting us with your recent vehicle purchase. We appreciate your business and your kind words about Sean. We wish you all our best! Sincerely, Phil Wolhar Chief Marketing Officer East Hills Auto Group pwolhar@easthillsjeep.com

July 14, 2023

Everyone was super friendly and seemed overall honest. Things seemed confusing or disorganized at times, but the team really took the time to talk things through and answered all my questions! More

by Kvollmerlmhc
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Josh, John Liggio
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Jul 31, 2023 -

East Hills Subaru of Sayville responded

Dear Kvollmerlmhc, Thank you for purchasing your vehcile from us. We appreciate your business and we wish you all our best! Sincerely, Phil Wolhar Chief Marketing Officer East Hills Auto Group pwolhar@easthillsjeep.com

July 13, 2023

very caring and helpful. john took the time and effort to make sure we made the best decision and purpose. have already referred my family and friends More

by mnociforo
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
John Liggio
Report | Print
Jul 31, 2023 -

East Hills Subaru of Sayville responded

Dear Mnociforo, Thank you for trusting us with your recent vehicle purchase. We appreciate your business and your kind words about John. We wish you all our best! Sincerely, Phil Wolhar Chief Marketing Officer East Hills Auto Group pwolhar@easthillsjeep.com

July 10, 2023

I found my salesperson quite knowledgeable, considerate, patient, helpful and kind (Michael Chiofalo). I bought the Subaru ! More

by SSD
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Robert Amendola, Gene with financial, Michael Chiofalo
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Jul 31, 2023 -

East Hills Subaru of Sayville responded

Thank you, SSD! We appreciate your business.

July 07, 2023

We had a great experience! Everyone was friendly and professional. No pressure and our salesman, Sean was great! More

by Nadine
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Patty Davis, Sean Miller
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Jul 07, 2023 -

Nadine responded

Patty Davis was also great!!

July 03, 2023

Holly was super! Responsive, well-informed, helpful, friendly. I'm so glad she was assigned to my inquiry. More

by Viviandeg
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Pat in financing, Holly Alvarez
Report | Print
Jul 31, 2023 -

East Hills Subaru of Sayville responded

Dear Viviandeg, Thank you for trusting us with your recent vehicle purchase. We appreciate your business and your thoughtful remarks about Holly. We wish you all our best! Sincerely, Phil Wolhar Chief Marketing Officer East Hills Auto Group pwolhar@easthillsjeep.com

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