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East Hills Subaru of Sayville

Sayville, NY

4.7
1,161 Reviews

5700 Sunrise Highway

Sayville, NY

11782

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Showing 1,161 reviews

December 14, 2019

Zaak just helped me buy my first car and he was awesome! Super helpful but not pushy at all. I would highly recommend going here More

by er
Recommend Dealer
Yes
Employees Worked With
Zaak Paul
Dec 14, 2019 -

East Hills Subaru of Sayville responded

Thank you for this excellent review ! Zaak does a great job and we are thankful to have him, good luck with the new car and welcome to our Donaldsons family club, respectfully.... Steven Fulco.. G.M sales operations

December 13, 2019

Great experience, no pressure and the best price by far. They found the car we were looking for and got us in and out of the dealership in an hour. More

by Thechmike
Recommend Dealer
Yes
Employees Worked With
Finance women didnt catch her name also was a pleasure to work with., Shane Ohliger, Holly Alvarez
Dec 14, 2019 -

East Hills Subaru of Sayville responded

Thank you for the great review good luck with your new car and welcome to our Donaldson’s family club, respectfully Steven Fulco.g.m sales operations

December 10, 2019

From start to finish we were treated with respect and extreme care. The staff was wonderful. This is our second car bought at this dealer and will be back. More

by bobbissprague
Recommend Dealer
Yes
Employees Worked With
Holly Alvarez
Dec 11, 2019 -

East Hills Subaru of Sayville responded

Thank you for the great review and welcome to our Donaldson’s family club, respectfully Steven Fulco..g.m. Sales operations

December 09, 2019

Straight shooters, from manager to sales to finance!! No pressure, very little back and forth! Big difference, they respect an educated consumer!! Always prompt with communication!! More

by Joeslo
Recommend Dealer
Yes
Employees Worked With
Rob(finance) worked with him 5 years ago and it was a pleasure, jyy it at like today!! Looking forward to working with him in another 5!!!, Howard Borgen
Dec 11, 2019 -

East Hills Subaru of Sayville responded

Thank you for the great review and welcome to our Donaldson’s family club, respectfully Steven fulco...g.m. Sales operations

December 07, 2019

Stopped in this weekend to purchase a new Crosstrek. It was a very frustrating experience, between a salesman who didn't know how to sell cars, and a sales manager who obviously didn't want to sell a car, More

by joealessi
Recommend Dealer
No
Employees Worked With
Zaak Paul
Dec 08, 2019 -

East Hills Subaru of Sayville responded

Thank you for the feedback, although it seems you have left out some very important facts about your visit, we were more then willing to sell you a crosstrek, but , we offered you a great price well below invoice that was not in your budget. The offers you made to us were so far behind invoice that it did not make sense to lose so much money on a new car sale. The deal you wanted was not realistic, I would venture to guess if you got the price you wanted from Riverhead then it was most likely a lower optioned model, or someone at Riverhead made a pricing error. The salesman you worked with, zaak, is a top salesman in the northeast region and his satisfaction scores with his Subaru customers tell the story, we are lucky to have him. We use all feedback good and not so good to do better going forward. Thank you for your feedback. Respectfully... Steven Fulco...g.m sales operations

Dec 08, 2019 -

joealessi responded

Actually it is the same model, with the sport package, so it is a better model. Your salesman was just not in the mood to try and make the sale. There were many things that could be done to help us get into that car. This was not our first new car purchase, we have purchased many new cars, and I have never dealt with a salesman who was so negative. If this is how Donaldson's does business then I'll take my business elsewhere. I am actually surprised at your response to this review... but maybe I shouldn't be, as it shows the same lack of customer service that was shown that day at the dealership. I hope everyone reading your response can see that,

Dec 08, 2019 -

East Hills Subaru of Sayville responded

Thank you for your feedback

December 03, 2019

Wonderful car purchasing experience. Everyone at this dealership was lovely, patient and helpful. I was not rushed into or persuaded to buy a car. I made a logical decision based on my More

by gee
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Chiofalo
Dec 03, 2019 -

East Hills Subaru of Sayville responded

Thank you for this great review, good luck with the new car and welcome to our Donaldsons family club, respectfully.... Steven Fulco... G.M sales operations

December 02, 2019

Donaldsons has a great team of professionals that go above and beyond to make sure your buying experience is hassle free. This is my second car from them. More

by Jjtraum
Recommend Dealer
Yes
Employees Worked With
Robert Zolniak, Howard Borgen, Mary Young
Dec 02, 2019 -

East Hills Subaru of Sayville responded

Thank you for this great review, hassle free is the way we roll ! Good luck with the new car and welcome to our Donaldsons family club, respectfully.... Steven Fulco.... G.M sales operations

November 30, 2019

Straight Forward and Honest Experience Dealing with Howard Borgen and Donaldson Subaru was such a direct and professional experience. It made my buying decisions a simple next step. I More

by JoeN
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Howard Borgen, Mary Young
Nov 30, 2019 -

East Hills Subaru of Sayville responded

Thank you for this great review, good luck with the new car and welcome to our Donaldsons family club, respectfully..... Steven Fulco... G.M sales operations

Dec 02, 2019 -

East Hills Subaru of Sayville responded

Joen, we really appreciate your great feedback!

November 30, 2019

I had such a fantastic experience here- Mike Chiofalo and crew made it so simple, easy, and pressure-free to lease my new car. It was truly a quick and enjoyable process working with such genuine, funny, and More

by JDuffy
Recommend Dealer
Yes
Employees Worked With
Michael Chiofalo, Mary Young
Nov 30, 2019 -

East Hills Subaru of Sayville responded

Thank you for this great review about Donaldsons and Mike, we are thankful for your business, good luck with the new car and welcome to our Donaldsons family club, respectfully.... Steven Fulco... G.M sales operations

November 20, 2019

Every person I dealt with was helpful, professional, and enthusiastic. I had a great experience and love my new car. And there were even puppies visiting! More

by Pgleasner
Recommend Dealer
Yes
Employees Worked With
Eric Rubeck, Dave Clark
Nov 20, 2019 -

East Hills Subaru of Sayville responded

Thank you for this great review , we are very thankful for your business, good luck with the new car and welcome to our Donaldsons family club, respectfully.... Steven Fulco.... G.M sales operations

Nov 22, 2019 -

East Hills Subaru of Sayville responded

Pgleasner, thank you for your kind words! We're happy we could help.

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