East Hills Subaru of Sayville

I had a great experience purchasing my 5th Subaru Outback (2011 3.6R) from John at Donaldson's. John was very professional, responsive, and patient as I went about my comparisons. John ensured that I was sat (2011 3.6R) from John at Donaldson's. John was very professional, responsive, and patient as I went about my comparisons. John ensured that I was satisfied with my purchase and that every detail was completely explained and thoroughly carried out. He has also taken the time to follow up with me several times over the past year to make sure everything is going well. John is a person who cares about his customers and who exhibits an ethic in which you can trust. On the service side, I have also found Donald's service department to be great to work with, especially Kurt. Timely, professional and very customer-oriented! I highly recommend Donaldson's Subaru! More

I had a very positive experience buying my 2012 Outback, my salesperson was a pleasure to work with and If I choose to purchase another car in the future, I will work with him again. my salesperson was a pleasure to work with and If I choose to purchase another car in the future, I will work with him again. More

We have purchased two Subarus from Donaldsons. The first was last Spring when we bought a Forester for my wife. Our experience with Jerry Shapiro was so rewarding that I went back and bought an Outback for was last Spring when we bought a Forester for my wife. Our experience with Jerry Shapiro was so rewarding that I went back and bought an Outback for myself. Jerry is knowledgeable, courteous, honest, polite and presents an aura of trust that makes you very comfortable. Jerry was the major factor in my return to Donaldsons. Jerry is a credit to Donaldsons. More

John was very nice and friendly, answered all my questions and took me on three test drives. I will not go into all the things he did but he was professional all the way through, no matter how many questions and took me on three test drives. I will not go into all the things he did but he was professional all the way through, no matter how many questions and how often I changed my mind. The whole experience was very positive and I would recommend John without hesitation. I found the whole experience to be Donaldsons excellent. More

John made the purchase of my new Legacy not only very professional, but actually a most pleasant experience. His knowledge and insight as well as personal experience with the same vehicle was very refre professional, but actually a most pleasant experience. His knowledge and insight as well as personal experience with the same vehicle was very refreshing, and his personality made it a pleasure to deal with him. Please know that I will seek him out for any future new (and used) automobile needs! More

I was given a friendly greeting upon arrival, and Jerry listened as I explained my expectations relative to leasing a new car. He found several 2011 Outbacks for me to choose from, and the deal we struck w listened as I explained my expectations relative to leasing a new car. He found several 2011 Outbacks for me to choose from, and the deal we struck was great. I wanted the car the same day, and Jerry made it a certainty. Three hours after walking in the doors, I drive home in a beautiful ruby red Outback. Great job by all involved! More

Jerry was great to deal with, I'm glad we did business with Jerry and the rest of the team at Donaldson's Subaru. We would consider buying another car from Jerry. with Jerry and the rest of the team at Donaldson's Subaru. We would consider buying another car from Jerry. More

I was planning on purchasing a Ford Explorer and I had planned to go to the Ford dealer on a recent Saturday morning to finalize the deal. I thought the Explorer might be a little too big for me so I deci planned to go to the Ford dealer on a recent Saturday morning to finalize the deal. I thought the Explorer might be a little too big for me so I decided to stop by Donaldson's Subaru before going to Ford. They had an Outback in the showroom with a better price than the Explorer and much better estimated mpg. I sat in the car and it felt perfect. I had asked the salesperson (Jerry) a few questions and then went home to get my wife since she would also be driving the car. I returned a short while later with my wife who also liked the Outback. Jerry showed us the features of the car but he wasn't pushy. He let us take our time and was always near enough to answer our questions. I decided to purchase the car right then without even test-driving it. And, because I am a AAA member he was able to get me an even better price. The Outback is great! I really love it. And my experience with Jerry and Donaldson's was also great. I've purchased several new cars over the years and I can honestly say that this was the best new car purchasing experience I've had. Jerry was very thorough during the delivery, explaining the features of the car. He also seemed genuinely concerned about my drive home since it was night and raining and since I was unfamiliar with the car. I felt like I was purchasing from a relative. Great experience! More

Two years ago I had a problem getting my car inspected because of a check engine being on. I only had about 10 days before my time was up. The dealer that I bought the car from would not give me an appo because of a check engine being on. I only had about 10 days before my time was up. The dealer that I bought the car from would not give me an appointment in less than two weeks. I called Donaldson and they gave me an appointment in two days. They resolved my problem, for very minimal expense, and I passed inspection. I have gone back there even though it is 12 miles from home and I have to wait for the car in the waiting room. The service team is very professional and polite. More

It seems like most of the internet is biased against dealerships. But there's a simple reason for this: whenever someone has a bad experience, they want to share it and talk about it, but nobody cares dealerships. But there's a simple reason for this: whenever someone has a bad experience, they want to share it and talk about it, but nobody cares when they have a good experience. I've bought new cars on two different coasts and had them serviced in a number of different dealerships and this one is close to the top of my list. My first service experience with Donaldsons was a troublesome power steering pump in my '03 GTI. I was living in a different area and couldn't get in for service (ended up having it fixed elsewhere in the same state) and explained this to the service writer. Because they couldn't get me in for an appointment, they GAVE me a $10 quart of Pentosin CHF power steering fluid. There was no paperwork, just a courtesy to a VW customer. Mind you, at this point I'd never spent a penny at this dealership. I made sure to come back when I had pennies to spend. I've spent about $100 in maintenance and upgrade parts. I left my '06 Rabbit in for service when it was due for a routine factory recall. I lived too far away for the shuttle service, so they dropped me off at a local movie theatre instead. Again, no complaints. My only regret when it comes to my dealings with Donaldson's is that I wasn't able to buy a car there (I'm never in the area when it comes due, it seems.) More