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East Hills Subaru of Sayville
Sayville, NY
1,169 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 1,169 reviews
December 07, 2014
2015 Forester Very happy with the service I received at Donaldson's. Everyone from the front receptionist to Shane in sales and the Finance Director were friendly, Very happy with the service I received at Donaldson's. Everyone from the front receptionist to Shane in sales and the Finance Director were friendly, knowledgeable, and wonderful to work with. From the moment I walked in, all of my questions and concerns were addressed by Shane and he walked me through the whole process as I have never bought a brand new car before. I love my new 2015 Forester and will also be servicing it at the dealership. I really appreciate the organization and coordination at Donaldson's! More
by kmcurry
Employees Worked With
Shane Ohliger
November 21, 2014
Made the purchase an easy one From the tone I went in and met with shane the salesman the service was excellent. He was straight forward with the cost of the car. He kept in consta From the tone I went in and met with shane the salesman the service was excellent. He was straight forward with the cost of the car. He kept in constant communication with me throughout the whole process. Would do business with again. Could not be happier with the service and the car More
by TMattei
Employees Worked With
Robert from finance , Shane Ohliger
November 14, 2014
A huge hassle Took the car in to get a hose fixed because of a leak just to then have a bigger leak a week later and whenever I take it in they give you the run aro Took the car in to get a hose fixed because of a leak just to then have a bigger leak a week later and whenever I take it in they give you the run around first they say it next to be checked then someone is on lunch then you call them again )because they won't call you) just so they can tell u it needs to stay overnight because no one ha even looked at it so then your out 2days with no vehicle it's ridicu this has happened twice and the only reason we go back is for them to fix what they messed up in the first place. They are incompetent, slow and full of excuses! Save yourself the hassle and just go somewhere else driving an extra 15 min away is better the going through all of that. More
by Cici Pacheco
Employees Worked With
John Seagriff, Dave Clark, Shane Ohliger, Greg Giordano, Howard Borgen
November 13, 2014
Very friendly and thorough service I had a great experience purchasing our new Outback from Donaldson's. From start to finish, they kept everything simple and straightforward. Unlike an I had a great experience purchasing our new Outback from Donaldson's. From start to finish, they kept everything simple and straightforward. Unlike any car dealership I've been to in the past, the showroom is very calm. The salespersons were never pushy or aggressive. Very friendly and thorough. More
by Wiley1jsw
Employees Worked With
Dave Clark
November 09, 2014
2015 Outback My family has been purchasing cars from Donaldsons for the last 20+ years. We've never had a bad experience with their sales staff, or felt pressured, My family has been purchasing cars from Donaldsons for the last 20+ years. We've never had a bad experience with their sales staff, or felt pressured, duped, or in any way dissatisfied. I went onto the Subaru side to buy my first car recently and wasn't even able to tell that the salesman, Dave, worked there (and I mean that in a good way). He seemed so laid back that I thought he was another customer looking at the same car. Although he did take down my contact information at the end of my test drive, he didn't follow up excessively or bother me in any way. When the time came to purchase the car he offered a very fair price beneath the MSRP (in line with what I expected after heading to TrueCar). We didn't have to go back and forth more than once or twice. No real haggling or feeling like they were holding back from giving me a good deal. More
by jscott1313456
Employees Worked With
Dave Clark
November 01, 2014
Friendly and accommodating ! Greg was wonderful and friendly. He went above and beyond what we expected. We would recommend him to anyone looking for a new SUV or car!! Greg was wonderful and friendly. He went above and beyond what we expected. We would recommend him to anyone looking for a new SUV or car!! More
by Mzydor
Employees Worked With
Greg Giordano
October 30, 2014
New Car Purchase It was a pleasure doing business with John. He posses detailed product knowledge and goes the extra mile to deliver exceptional customer service. I wo It was a pleasure doing business with John. He posses detailed product knowledge and goes the extra mile to deliver exceptional customer service. I would buy another car from John without hesitation. More
by frank.caprino
Employees Worked With
John Seagriff
October 25, 2014
2015 Outback I started my search for a new vehicle through Consumer's Reports and TRUECar. I selected the Subaru dealership closest to my home, but they did not h I started my search for a new vehicle through Consumer's Reports and TRUECar. I selected the Subaru dealership closest to my home, but they did not have what I wanted and advised me that it would take about 10 weeks to order a vehicle. I visited Donaldsons and although they did not have what I wanted they were able to install some of the accessories that I did want. Dave Clark was great...he wasn't pushy, answered all of my questions ,and addressed my concerns - even after I purchased the vehicle. Dave's knowledge of the vehicle and its' options was top-notch, and he took time in explaining how everything worked. I had left home with my cell phone, but dropped it in my brother-in-law's car. Dave indicated that I could come back at any time and he would sync my phone with the car...that is excellent service. If there was an option to give 4.5 stars to the "Price", then I would have done that as the total price came to several hundred dollars more than the TRUECar estimate. I would still recommend Donaldsons and highly recommend asking for Dave Clark. More
by NYATCS
Employees Worked With
Dave Clark
October 15, 2014
2015 Subaru Forester I buy German cars exclusively. My last 5 purchases were all BMW. Since Subaru has the highest rating for small SUV i purchased a Forester. I am ver I buy German cars exclusively. My last 5 purchases were all BMW. Since Subaru has the highest rating for small SUV i purchased a Forester. I am very pleased with the car and the dealership. Dave Clark went out of his way to make me comfortable. My next purchase will be a Donaldson Subaru. More
by dpeterson44411
Employees Worked With
Dave Clark
October 09, 2014
Very slow and poor communication I received an automated phone call reminder from Donaldsons that my state inspection was due. This was great, thank you. A few days later, I receive I received an automated phone call reminder from Donaldsons that my state inspection was due. This was great, thank you. A few days later, I received a card in the mail, from the Service Manager Bill Moran. It was another reminder that my inspection was due. Again, this was great, thank you. I then contacted the service dept to schedule an appointment and waited SEVERAL DAYS and nobody responded... So I called up and asked for a service appointment and was told that before I could make an appointment, Bill was going to call me personally, first thing the next morning. Ok, no problem, I said. Well Bill never called the next morning, nor the morning after that. In fact, days and days went by. I didn't want to risk driving with an expired inspection sticker, so I went to another dealer who took me the day after I contacted them. What a great experience I had at the other dealer! More
by tireman101
Employees Worked With
Bill Moran
