East Hills Subaru of Sayville

Great car buying experience Dave helped make my new car purchase a great experience. I got a good price, no pressure, and left feeling very happy. I would recommend Donaldsons t Dave helped make my new car purchase a great experience. I got a good price, no pressure, and left feeling very happy. I would recommend Donaldsons to my friends, and would definitely buy there again. Many thanks to Dave and the whole Donaldsons staff. More

Our business here is ended. After meeting with an extremely nice sales rep, Shane Ohliger, but waiting more than two months for the Legacy I was promised sooner, I questioned why After meeting with an extremely nice sales rep, Shane Ohliger, but waiting more than two months for the Legacy I was promised sooner, I questioned why I didn't have a car yet and what I could do since my car had now broken down. Shane had no information for me so my husband contacted the GM for Sales who recommended that we contact Subaru of America since his hands were tied and cars were not coming in. We did contact Subaru of America and were told that the dealership did not give us the correct information about the expected delivery date which they should have known from the beginning. During a second conversation with the GM I asked for advice on what to do during which he yelled at me over the phone, told me he was refunding my deposit and our business here is ended. He cancelled the car. He then had the sales rep email me that my money was being refunded. When we called back Subaru of America to update them on the situation, they were shocked at how I was treated. They apologized for the experience and recommended that we go to another dealer. So we did. BTW, the same car with the same package was priced less at Competition Subaru of Smithtown - very nice people - car ordered. A few days later, Shane called me at the GM's request to say the car arrived and if I wanted it, I could come in and buy it. No thank you..."our business here is ended." More

Great Salesman - awful trade-in value Salesman John Seagriff was awesome - easygoing, informative, and friendly. There was no pressure to purchase features we didn't want. He answered al Salesman John Seagriff was awesome - easygoing, informative, and friendly. There was no pressure to purchase features we didn't want. He answered all of our questions intelligently and went over the car in detail when we picked it up. I was grossly disappointed in the value the manager provided for my trade-in. I know I could have gone elsewhere and did not have to take them up on the offer. However, I hate selling cars (that's why I don't that for a living). The trade-in just put a sour taste in my mouth, impacting the price, fairness, and the overall experience negatively. GO ELSEWHERE IF YOU EXPECT A FAIR VALUE FOR YOUR TRADE-IN!!!!! I need more time to determine whether the quality of the quality of work or the customer service.service More

Excellent experience! From the minute we walked in the door to possibly buy a car, until we drove away in our beautiful new 2015 Outback, the experience was amazing! Shane From the minute we walked in the door to possibly buy a car, until we drove away in our beautiful new 2015 Outback, the experience was amazing! Shane made the whole process effortless on our part and we appreciated it! He called when he said he would and kept us apprised at all times. I would highly recommend Donaldsons, and Shane in particular! More

Professionalism, Friendliness, & Good Pricing Professionalism, friendliness, & good pricing says it all. These are good people; I was impressed on every level from the first questions until drivin Professionalism, friendliness, & good pricing says it all. These are good people; I was impressed on every level from the first questions until driving the car off the lot. I love my Subaru. A special thanks to all at Donaldson Subaru: Steve Fulco , Shane Ohliger, Robert Zolyniak, Patty Davis, and Joe Mitchell. More

The Brown Family Gift: A Subaru Legacy Our salesman John made buying a car a pleasant experience. His product knowledge and customer service was superior. Much thanks to you and Donalsons S Our salesman John made buying a car a pleasant experience. His product knowledge and customer service was superior. Much thanks to you and Donalsons Subaru. More

Sean Review Sean was very friendly and got his points across about the quality of the car without being pushy. My husband purchased and financed the car but Sean Sean was very friendly and got his points across about the quality of the car without being pushy. My husband purchased and financed the car but Sean treated me with respect and kept me abreast of the details of the transaction as if I were purchasing the car myself. I also have a very active 1 yr old who was excited to be inside the dealership with all the cars. Every single person inside from sales to service was kind w/ my son & played with him. That by far was the most impressive thing about my experience...how seamlessly kids fit in. I didn't feel like a bother with my son. Sean even played with him which won me over. Robert in finance also treated me with respect though my husband took care of the transaction. He answered all of my questions and ensured I felt comfortable. It's clear the customer experience is emphasized.. More

2015 Forester Very happy with the service I received at Donaldson's. Everyone from the front receptionist to Shane in sales and the Finance Director were friendly, Very happy with the service I received at Donaldson's. Everyone from the front receptionist to Shane in sales and the Finance Director were friendly, knowledgeable, and wonderful to work with. From the moment I walked in, all of my questions and concerns were addressed by Shane and he walked me through the whole process as I have never bought a brand new car before. I love my new 2015 Forester and will also be servicing it at the dealership. I really appreciate the organization and coordination at Donaldson's! More

Made the purchase an easy one From the tone I went in and met with shane the salesman the service was excellent. He was straight forward with the cost of the car. He kept in consta From the tone I went in and met with shane the salesman the service was excellent. He was straight forward with the cost of the car. He kept in constant communication with me throughout the whole process. Would do business with again. Could not be happier with the service and the car More