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East Hartford Chevrolet - Service Center

East Hartford, CT

4.4
184 Reviews
Call Service Center (860) 528-1554

184 Reviews of East Hartford Chevrolet - Service Center

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March 11, 2024

Very kind and helpful. Explained what needed to be done to my vehicle. Thats all I have for you which should be enough More

by PAG4812@GMAIL.COM
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Frank Mancini
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : William Mierz
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Mar 11, 2024 -

PAG4812@GMAIL.COM responded

William ( Bill) was very kind and helpful. He explained what needed to be done to my vehicle and approximately how long it would take to do.

March 10, 2024

I was taken in promptly for service. IPad did not initially find all of my past services. It was rectified and service was completely. More

by Laurieann2019
Recommend Dealer
Yes
Employees Worked With
Charles Brocuglio
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Charles Brocuglio
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March 10, 2024

I've been treated well. I wasn't sure how the service would be since the buy out. So far I am pleased. More

by SWT1964
Recommend Dealer
Yes
Employees Worked With
Jessica Montez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jessica Montez
Report | Print
March 09, 2024

Helpful, expert advice and very friendly Explained how the Turbo would help prolong the life of my car More

by PAG4812@GMAIL.COM
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Frank Mancini
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : William Mierz
Report | Print
Mar 09, 2024 -

East Hartford Chevrolet responded

Thank you for your positive review! We're thrilled to hear that you found our advice helpful and our staff friendly. At our dealership, we strive to provide expert guidance to ensure our customers make informed decisions about their vehicles. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We're always here to help!

March 07, 2024

Did not like how before my car was even seen a salesman was calling trying to purchase our vehicle. Also did not appreciate how my car was there for a recall and they were calling trying to sell me other s More

by Matthewlatournes
Recommend Dealer
No
Employees Worked With
Jessica Montez
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jessica Montez
Report | Print
Mar 09, 2024 -

East Hartford Chevrolet responded

We sincerely apologize for the inconvenience and frustration you experienced during your recent visit to our dealership. Your feedback is invaluable to us, and we're deeply sorry that our approach did not meet your expectations. It's unacceptable that you felt pressured by sales calls and encountered a lack of coordination between departments. We strive to provide a seamless and respectful experience for all our customers, and it's clear we missed the mark in your case. We will address these issues internally to ensure they don't happen again in the future. Thank you for bringing this to our attention, and we hope to have the opportunity to regain your trust and provide a better experience in the future. Please feel free to reach out to discuss your concerns further.

March 05, 2024

Attitude and the atmosphere is deffinitly better now with the new ownership. Happy to see a differece there. More

by AVSFAN070
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frank Mancini
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 06, 2024 -

East Hartford Chevrolet responded

Thank you so much for taking the time to share your feedback! We're thrilled to hear that you've noticed a positive change in both attitude and atmosphere since the change in ownership. Creating a welcoming and enjoyable environment for our customers is always a top priority for us, and we're delighted that you're happy with the improvements. We look forward to continuing to serve you and providing you with even better experiences in the future. If there's anything else we can do to enhance your experience, please don't hesitate to let us know. We appreciate your support!

February 28, 2024

Charles keeps me in the loop makes it easy. Just sorry I couldn't use my charge account anymore More

by TOPTC
Recommend Dealer
Yes
Employees Worked With
Charles Brocuglio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Charles Brocuglio
Report | Print
Feb 29, 2024 -

East Hartford Chevrolet responded

Thank you for sharing your feedback! We're glad to hear that Charles has been keeping you in the loop and making your experience easy. We understand your disappointment regarding the charge account, and we apologize for any inconvenience this may have caused. We're continuously looking for ways to improve our services, and your feedback is valuable to us. If there's anything else we can assist you with, please don't hesitate to reach out.

February 28, 2024

Good character with excellent client skills Good communication skills , troubleshooting issues all resolved in a few minutes More

by Kabeck102
Recommend Dealer
Yes
Employees Worked With
Charles Brocuglio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Charles Brocuglio
Report | Print
Feb 29, 2024 -

East Hartford Chevrolet responded

We appreciate your kind words and are thrilled to hear that you found our team to have good character and excellent client skills. Providing clear communication and efficiently troubleshooting issues are key aspects of our service, and we're delighted that we were able to resolve everything for you in just a few minutes. Thank you for taking the time to share your positive experience, and we look forward to serving you again in the future!

February 24, 2024

Very easy and pleasant . Highly recommended Service Center employees very welcoming and great positive energy More

by Philcolello
Recommend Dealer
Yes
Employees Worked With
Jessica Montez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jessica Montez
Report | Print
Feb 29, 2024 -

East Hartford Chevrolet responded

Thank you so much for taking the time to share your positive experience! We're thrilled to hear that you found our service center easy and pleasant, and that our employees were welcoming with great positive energy. Providing exceptional service is always our top priority, and your recommendation means a lot to us. We look forward to serving you again in the future!

February 20, 2024

Entire staff treated me better than family. I found my new repair facility. Will definitely return More

by williammierz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Charles Brocuglio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Frank Mancini
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jessica Montez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jay Wanat
Report | Print
Feb 24, 2024 -

East Hartford Chevrolet responded

We are thrilled to hear about your positive experience with us! At our repair facility, we strive to create a welcoming and supportive environment for all our customers. Treating each individual with care and respect is at the core of our values, and we're delighted that you felt like part of the family during your visit. We're looking forward to welcoming you back for any future repair needs you may have. Thank you for choosing us as your trusted repair facility!

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