Charles Brocuglio
Charles Brocuglio at East Hartford Chevrolet

Charles Brocuglio

Service Advisor

East Hartford Chevrolet

585 Connecticut Boulevard
East Hartford, CT 06108

Contact Me
4.7
197 Reviews
4.7

197 Reviews

Write a Review

197 Reviews of Charles Brocuglio

October 17, 2026

Dealership Rating
Employee Rating

We were lied to regarding needing 4 tire sensors and find out from getting second opinion. We were overcharged for work we didnt need. More

by Scammed
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
No
Oct 22, 2026

East Hartford Chevrolet responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen.

October 15, 2026

Dealership Rating
Employee Rating

Great customer service. I had the lifters in my engine go bad and Frank from the service center made sure everything went smooth with my warranty and the repair of my truck. More

by Danieltdubois87
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Oct 15, 2026

East Hartford Chevrolet responded

Our service team is pleased we could coordinate your warranty coverage and the lifter repair on your Chevrolet Silverado 1500. Thank you for recognizing Frank’s assistance and for your five-star rating.

October 08, 2026

Dealership Rating
Employee Rating

As always, the service at East Hartford Chevrolet was top notch. Chuck and Jess were amazing (and hilarious!). They listened to and addressed all of my concerns and they kept me in the loop for the entire More

by LINDSAY.ANNE.AUGER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jessica Montez

Oct 08, 2026

East Hartford Chevrolet responded

Your praise for Charles and Jessica reflects our commitment to clear communication and attentive care. Our service team is pleased we could keep you informed and address every concern during your Suburban’s service. Hearing that you recommend us means a lot to our service team.

October 06, 2026

Dealership Rating
Employee Rating

Easy appointment, great service, great service employees. Coupons in the mail are handy. Very satisfied More

by DEBRARATAIC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Oct 06, 2026

East Hartford Chevrolet responded

We’re glad the scheduling process was simple and our service team made caring for your Chevrolet Trax hassle-free. Hearing that our mail-in coupons were handy means a lot to our service team.

October 06, 2026

Dealership Rating
Employee Rating

I had a great experience. The service dept got my truck in the shop and back to be in less than 24 hours. I was very happy with the service More

by dlsheridan1019
Recommend Dealer
Yes

Other Employees Tagged: Charles Brocuglio

Oct 06, 2026

East Hartford Chevrolet responded

We’re glad we could get your GMC Sierra 1500 into service and back on the road in under 24 hours. Knowing you were happy with our service means a lot to our service team.

October 04, 2026

Dealership Rating
Employee Rating

Service department always excel in customer service. They're efficient, honest and reliable. Wait time is great. More

by npdyer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Oct 07, 2026

East Hartford Chevrolet responded

Thanks for sharing about your experience with East Hartford Chevrolet. We appreciate your business and hope to see you again soon!

October 02, 2026

Dealership Rating
Employee Rating

Absolutely, the best customer service, friendly, cooperative, honest!!!! It’s the only place I go to have my suburban serviced and wouldn’t go anywhere else! More

by theonlyembee
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Oct 02, 2026

East Hartford Chevrolet responded

Thank you for the five-star rating and for choosing our service department for your Suburban. Your kind words about our friendly, honest service mean a lot to us.

September 25, 2026

Dealership Rating
Employee Rating

People friendly there know there job right on target clean bathroom and waiting area there need drinking water in the wait room More

by SHERTOOMLISON111
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Sep 25, 2026

East Hartford Chevrolet responded

Thank you for the five-star rating and for highlighting our service on your Chevrolet Equinox, along with our team's friendliness and clean facilities. Knowing you'd like drinking water in the waiting area is helpful.

September 18, 2026

Dealership Rating
Employee Rating

Easy to schedule service appointment. Service person was very knowledgeable, pleasant and didn’t waste any time More

by Stu
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Sep 18, 2026

East Hartford Chevrolet responded

We're glad scheduling the service appointment for your Equinox was seamless. Knowing you found our service person knowledgeable and efficient is rewarding.

September 17, 2026

Dealership Rating
Employee Rating

Chuck was great to work with but I had cooling system flushed and needed to add 1/2 gal. Of coolant the next day. More

by ronald.landry60
Recommend Dealer
No

Other Employees Tagged: Charles Brocuglio

Oct 01, 2026

East Hartford Chevrolet responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns.

1
...

Dealership Inventory (257 Vehicles)

new 2027 Chevrolet Equinox car, priced at $28,468
2027 Chevrolet Equinox
new
Mosaic Black Metallic exterior
Automatic
Front-wheel Drive
new 2026 Chevrolet Colorado car, priced at $41,594
2026 Chevrolet Colorado
new
Black exterior
Automatic
Four-wheel Drive
used 2023 Chevrolet TrailBlazer car, priced at $19,879
2023 Chevrolet TrailBlazer
used
Crimson Metallic exterior
Automatic
Front-wheel Drive
new 2026 Chevrolet Silverado 1500 car, priced at $54,334
2026 Chevrolet Silverado 1500
new
Summit White exterior
Automatic
Four-wheel Drive
used 2022 Chevrolet Silverado 1500 car, priced at $24,879
2022 Chevrolet Silverado 1500
used
Black exterior
Automatic
Four-wheel Drive
new 2026 Chevrolet Silverado 1500 car, priced at $53,594
2026 Chevrolet Silverado 1500
new
Summit White exterior
Automatic
Four-wheel Drive