Joe Bisaillon

East Hartford Chevrolet responded

Our service team is pleased we could coordinate your warranty coverage and the lifter repair on your Chevrolet Silverado 1500. Thank you for recognizing Frank’s assistance and for your five-star rating.

East Hartford Chevrolet responded

Thanks for sharing about your experience with East Hartford Chevrolet. We appreciate your business and hope to see you again soon!

East Hartford Chevrolet responded

Thank you for the five-star rating and for choosing our service department for your Suburban. Your kind words about our friendly, honest service mean a lot to us.

East Hartford Chevrolet responded

Thank you for the five-star rating and for highlighting our service on your Chevrolet Equinox, along with our team's friendliness and clean facilities. Knowing you'd like drinking water in the waiting area is helpful.

East Hartford Chevrolet responded

Thank you for the five-star rating. Hearing that the service on your Chevrolet Camaro was so prompt means a lot to our team.

East Hartford Chevrolet responded

It’s great to hear Jessica provided friendly, honest service for your Chevrolet Suburban. We appreciate you recognizing her attentiveness and look forward to helping with your vehicle again.

East Hartford Chevrolet responded

Thank you for trusting us with your Chevrolet Trailblazer. We’re glad our team can always give you clear advice on the best way to handle any issue.

East Hartford Chevrolet responded

We’re sorry you’re disappointed, but this review leaves out the reason for the disagreement. You purchased a pre-owned Jeep—not a Chevrolet—and later demanded that we replace the tires simply because you did not like them. The tires had plenty of remaining tread, passed inspection, and were determined to be safe. A dealership is responsible for ensuring that a used vehicle meets applicable safety standards; it is not required to replace safe, serviceable tires based on a customer’s personal preference after the sale. We understand that you wanted a different outcome, but refusing an unjustified tire replacement is not disrespectful, disgraceful, or a poor representation of Chevrolet. It is simply an honest decision based on the vehicle’s actual condition.

East Hartford Chevrolet responded

Thank you for sharing your experience and five-star rating. We will pass along your compliments to Frank, and we’re glad he provided excellent service for your Hyundai Tucson. Your praise means a lot to our team.

East Hartford Chevrolet responded

Thank you for making us your favorite for Chevrolet 2500 service and for recognizing our attention to detail and quick turnaround. Jessica will be pleased to hear her thorough explanations stood out to you. We’re here whenever you need us again.