East Dallas Volkswagen - Service Center

Amazing customer service! They are welcoming, friendly, and never disappoint. Highly recommend Rusty Wallis Volkswagen! Amazing customer service! Every employee was friendly a They are welcoming, friendly, and never disappoint. Highly recommend Rusty Wallis Volkswagen! Amazing customer service! Every employee was friendly and welcoming. Our service advisor, Luke Shoaf, did an amazing job communicating with us per usual (so glad he is back!). We found our future sales consultant, Stoney Lingo, he was patient, made us feel comfortable, and helped us understand everything. Our shuttle driver ( I did not get his name) was amazing, made us feel comfortable, and talked to us the whole way. Our technician, Brock P, did a great job explaining our vehicle condition through the video (detailed). The cashier (I did not get her name) made it simple and fast to check out. We appreciate all of you! Y'all are amazing!!! More

Robert the Service Advisor was great and informative. I felt he went the extra mile updating me 3 times while my vehicle was in for service, all around great experience! I felt he went the extra mile updating me 3 times while my vehicle was in for service, all around great experience! More

Your employees are very knowledgeable and friendly . I always take my car at Rusty Ra I always take my car at Rusty Ra More

Nothing but a top-flight experience here. It’s what keeps us coming back. Rachel leads a very good group of Service Writers who are fair and accurate It’s what keeps us coming back. Rachel leads a very good group of Service Writers who are fair and accurate More

I have been coming there for years, and this visit was by far the best, and it started from the time I pulled into the service center. Ryley was pleasant, courteous, and made a wonderful, great first impress far the best, and it started from the time I pulled into the service center. Ryley was pleasant, courteous, and made a wonderful, great first impression. More

Had to go do an update on the Tire Pressure monitoring system on my 2019 Jetta. They are all very nice people working there and very helpful and they take good care of my car every time I am there. The system on my 2019 Jetta. They are all very nice people working there and very helpful and they take good care of my car every time I am there. The waiting room is always clean and comfortable... Best car dealer/service dept. I've been using them since year 2000 More

This dealer has a nice, professional services team who took care customers well. They listen to customers’ needs and get the jobs done in timely manner. took care customers well. They listen to customers’ needs and get the jobs done in timely manner. More

Rusty Wallace never disappoints staff is amazing. Everyone is always on point. Very knowledgeable to. Everyone is always on point. Very knowledgeable to. More

I have had two significant repairs done here, and so far so good. I've also enjoyed working with these people. so good. I've also enjoyed working with these people. More

I highly recommend Rusty Wallis VW Dealership. You will get excellent service and become a long term customer whether you are purchasing or servicing your vehicle. You will get excellent service and become a long term customer whether you are purchasing or servicing your vehicle. More