East Dallas Volkswagen - Service Center

My experience was great as always. I would prefer that I would be assigned a service adviser to gain a relationship that make th experience greater. would be assigned a service adviser to gain a relationship that make th experience greater. More

Excellent service experience as always!! Thank you Excellent service experience as always!! Thank you Rachel Riggs, for your excellent service experience! I wouldn’t go anywhere else for service in t Excellent service experience as always!! Thank you Rachel Riggs, for your excellent service experience! I wouldn’t go anywhere else for service in the Dallas area! More

They were knowledgeable and friendly...with what needed to be done to get me back on the road .I will come back for another visit. to be done to get me back on the road .I will come back for another visit. More

Luke Shoaf is the best service manager!! He is always very professional, courteous and thorough!! I really appreciate his expertise and I trust him!! Really love this service team!! very professional, courteous and thorough!! I really appreciate his expertise and I trust him!! Really love this service team!! More

Dj is such a great guy. Fantastic customer service through and through. He is communicative and we just really get along. I love sharing a passion for the VW brand and a comradery with him. Exemplary through and through. He is communicative and we just really get along. I love sharing a passion for the VW brand and a comradery with him. Exemplary customer service and friendliness. Forrest is also a fantastic technician, and extremely thorough with every service, going the extra mile. I always enjoy interacting with and sharing a passion for driving and automobiles all around. In conclusion I am very blessed (and you should be too) and very lucky to have the pleasure of having them work together to maintain my Golf. This experience and the previous experience have been instrumental in my decision to pursue purchasing the new 2022 VW Golf R. I look forward to this level of commitment, passion, friendliness, and attention to detail. Thank you so much for everything you do. More

Very professional, spotless facility, car in and out in a short amount of time. Very pleased and would return if the need arises in the future. short amount of time. Very pleased and would return if the need arises in the future. More

Fast turn around, oil change 40.00 cheaper than oil change business. Overall nice experience and would definately come back. The video check of my car was a plus. change business. Overall nice experience and would definately come back. The video check of my car was a plus. More

Stay away. I took my car here the 2nd time cause they didn't fix it correctly the first time. Kept my car waaaaay to long each time and the cost although at a dealership was high, but to be expected. B didn't fix it correctly the first time. Kept my car waaaaay to long each time and the cost although at a dealership was high, but to be expected. Beware. They seem nice, but don't get caught up. Please remember that there are other places to go, and though it may be an inconvenience its worth it to get better service. More

Service beyond the invoice I took my 2014 Jetta S/W in because the tire pressure light came on. They have Nitrogen for my green capped tires. After they brought the air pressure I took my 2014 Jetta S/W in because the tire pressure light came on. They have Nitrogen for my green capped tires. After they brought the air pressure up where required, they also washed it and cleaned the interior. The best part, no charge. Yes I will use them for future service. More

misleading; bait and switch. After calling to scheduling service for my 2012 Beetle I was told that there was a $ 50.00 co-payment for work to be done under my extended warrant After calling to scheduling service for my 2012 Beetle I was told that there was a $ 50.00 co-payment for work to be done under my extended warranty. False! Next I brought my car in for an engine check light that I had already had been diagnose at auto zone that required a $ 18.00 part. VW/Rusty Wallis service presented me with a diagnoses of $ 3440.00. When I question the service tech about this gross difference I was repeatedly sworn at for my questioning the cost. The profanity was overhead by several service managers who were present. I walked away when I was told to get the f*** out of there. Well to top this off the service manager then tried to get me to agree to letting them do the repair after this deeply disturbing insult. When I told her to bring my car down; that I would not pay for the suggested repair she charge me $120.00 for their labor of insults and bad behavior. More