East Dallas Volkswagen - Service Center

Quick and very happy! Thanks to the outstanding service team at Rusty Wallis Volkswagen my Jetta running great! team at Rusty Wallis Volkswagen my Jetta running great! More

The service department is always welcoming and the people always greet you with a smile . DJ Ahmed is the best at resolving all issues. always greet you with a smile . DJ Ahmed is the best at resolving all issues. More

Everything I experienced there was top notch. From being greeted to ensuring I was comfortable while waiting for my vehicle. The video journal on the progress of my car was professional and easy to understa greeted to ensuring I was comfortable while waiting for my vehicle. The video journal on the progress of my car was professional and easy to understand. Not to mention I was out of there about 45 minutes quicker than what I expected! Great job! More

very attentive and friendly, I had to wait an hour to finish the service, but other than that everything flowed well finish the service, but other than that everything flowed well More

My service advisor Jose is Excellent. He goes the extra mile. Kudos for his commitment to high customer service. The front office ladies are always courteous and professional. This dealership service dep mile. Kudos for his commitment to high customer service. The front office ladies are always courteous and professional. This dealership service department is great. More

The service was over the TOP the young lady who assisted me went above & beyond from the time I pulled into the service driveway until I exited the building- never once left me hanging kept me informed- You me went above & beyond from the time I pulled into the service driveway until I exited the building- never once left me hanging kept me informed- You might think I'm going a little over board but I gave NEVER RECEIVED this type of service in my lifetime & I have been servicing & buying vehicles for many many years- it made me think differently about the old cliche ONCE YOU BUY IT THATS IT- very professional, knowledgeable ,compassionate & passionate about her job & efforts to make sure I received expert SERVICE - no one wants to wait EVER - but she made it seem absolutely worth the wait- took care of me effortlessly while taking care of others as well - OUTSTANDING SERVICE More

DJ was my service advisor, he did an outstanding job. Explained everything and he was very accurate on the amount of time he stated that the car was going to be ready. Great Job DJ and Thank you for your Explained everything and he was very accurate on the amount of time he stated that the car was going to be ready. Great Job DJ and Thank you for your attention. More

Friendly staff allowed me to drop my car off and drove me home. Would use again home. Would use again More

Luke and Aaron and the whole Rusty Wallis VW team are great!!! I like to see employees show their pride and knowledge and in turn are allowed the freedoms from management to treat employees as family as great!!! I like to see employees show their pride and knowledge and in turn are allowed the freedoms from management to treat employees as family as well as customers. Every one goes to the inth degree to help one another. That means customers and fellow employees. Employees are allowed to go outside the box and do the un-ordinary!! That is what makes a great team!! It shows up with customers and employee to employee. I have never been disappointed with Service or purchases from parts or new car purchases. Great Team !! More

Everyone was extremely friendly and kept me informed on how things were going. I really liked the video the mechanic send to show what was wrong with my vehicle. how things were going. I really liked the video the mechanic send to show what was wrong with my vehicle. More