East Dallas Volkswagen

So great we bought 2 new cars. We stopped in to look at myself a new work vehicle. We worked a deal I was happy with for a new 2018 Golf. My wife has always wanted a Beetle. They ha We stopped in to look at myself a new work vehicle. We worked a deal I was happy with for a new 2018 Golf. My wife has always wanted a Beetle. They had one on the lot that we liked. We decided to entertain the idea of trading in her car. Little did we know they would worked another deal we were happy with. We now own a Golf and Beetle. No pressure to buy either one, Everyone at the dealership we met was very nice. More

Total breeze Total easy buying experience! Chatted via text got the deal done, came down signed the papers and left! In and out in less then a hour! Janet was upf Total easy buying experience! Chatted via text got the deal done, came down signed the papers and left! In and out in less then a hour! Janet was upfront and not pushy! More

Extended warranty and gap insurance upsale Kirk sold us on extended warranty and gap insurance. But of course does not go into details. Such as you need twice as many oil changes for the extend Kirk sold us on extended warranty and gap insurance. But of course does not go into details. Such as you need twice as many oil changes for the extended warranty to be valid. When presenting gap insurance we we're given the deal of "It's the same monthly payments with our without gap insurance." Meaning he could go up or down on the price just to be able to bundle gap insurance or extended warranty and keep the same monthly payments. We left the leadership a little uneasy andd looking over the paperwork we realized those extras were an extra 2k on the loan, extended warranty seemed useless and gap insurance was free with our insurance. We returned to cancel them but Kirk didnt seem as friendly as the first time of the sale. More

misleading; bait and switch. After calling to scheduling service for my 2012 Beetle I was told that there was a $ 50.00 co-payment for work to be done under my extended warrant After calling to scheduling service for my 2012 Beetle I was told that there was a $ 50.00 co-payment for work to be done under my extended warranty. False! Next I brought my car in for an engine check light that I had already had been diagnose at auto zone that required a $ 18.00 part. VW/Rusty Wallis service presented me with a diagnoses of $ 3440.00. When I question the service tech about this gross difference I was repeatedly sworn at for my questioning the cost. The profanity was overhead by several service managers who were present. I walked away when I was told to get the f*** out of there. Well to top this off the service manager then tried to get me to agree to letting them do the repair after this deeply disturbing insult. When I told her to bring my car down; that I would not pay for the suggested repair she charge me $120.00 for their labor of insults and bad behavior. More

Service Department fails to return phone calls. Poor servic Service Department on two separate occasions failed to return a call to me. Service performed was not thorough enough to find the actual true probl Service Department on two separate occasions failed to return a call to me. Service performed was not thorough enough to find the actual true problem. Service tech. and advisor decided it was a 4k repair problem. Took my care to another specialty shop. They listen to me, and repaired my care for under 250.00. No more CEL for my VW. I'm so glad I did not spend 4,000.00 at Rusty W. on their guesses. More

Overall great car buying experience I walked in not knowing what vehicle I wanted despite doing some research. Janet was able to work with me and find a vehicle that fit my needs, likes, I walked in not knowing what vehicle I wanted despite doing some research. Janet was able to work with me and find a vehicle that fit my needs, likes, and budget. She wasn’t afraid of working with us on prices and getting the best deal she could for us. Definitely made my first car buying experience quick and easy. More

Great Experience! Thanks to all involved at Rusty Wallis for making this transaction smooth and stress free! Jeff was great at helping me work out all of the details. I Thanks to all involved at Rusty Wallis for making this transaction smooth and stress free! Jeff was great at helping me work out all of the details. I live in the Woodlands Texas and they had the red GTI Autobahn I wanted at a far better sticker price that I could find anywhere in the state. Hector met me half way on a Saturday (enormous help for me) with the car immaculately clean and explained in detail how everything worked. All in all a great experience and excellent people to do business with! More

Excellent dealership! Excellent sales woman!! Jannet worked with me non stop to put me into a vehicle I loved and wanted! I would definitely recommend this dealership and this sales lady! Jannet worked with me non stop to put me into a vehicle I loved and wanted! I would definitely recommend this dealership and this sales lady! More

Come to Rusty, ask Jannet. I hated come to the car dealer because car salesman are so rude until I met Jannet. I'm sure everybody feels the same for the car dealer but Jannet I hated come to the car dealer because car salesman are so rude until I met Jannet. I'm sure everybody feels the same for the car dealer but Jannet is friendly, kind, honest and considerate. Please Come to Rusty, ask Jannet. More

The absolute WORST!! I purchased a 2013 Buick Enclave in July of this year. Two months later problems started to occur > lights started to fail > Vibration in the f I purchased a 2013 Buick Enclave in July of this year. Two months later problems started to occur > lights started to fail > Vibration in the front end while breaking > No power windows, locks & radio all failed I took it in and spoke with service manager Bryan, he balanced the tires. I don’t think he truly looked into all of it. Nothing was fixed!! So I’ve been reaching out to the dealership since that visit. I talked with finance, Mr. Watson and left 4 voicemails with Executive Assistant to Rusty Wallis to hear nothing back from any of them. This has been the worst car purchase I ever experienced.. It’s more like tote-ur-note than a dealership. Clay Cooley on next purchase! More