East Dallas Volkswagen

Jannet Gonzalez in Sales is Awesome! I pride myself on doing my research and coming prepared to draw some hard lines when negotiating to buy a car. For this reason it is important that th I pride myself on doing my research and coming prepared to draw some hard lines when negotiating to buy a car. For this reason it is important that the sales person I deal with knows their stuff and can display professionalism. Jannet Gonzalez met me and my 14 year old daughter with eye contact and a firm handshake. Some lesser sales people have chosen to ignore my daughter’s presence and the importance of engaging with her as part of the sale. She impressed us with her knowledge of all aspects and details about the 2016 GTI we took for a test drive. When it came time for negotiations she once again displayed professionalism in hearing me out and responding with meaningful and reasonable counters to my numbers. Jannet keeps a level head during the negotiation and goes out of her way to make sure you are comfortable and have what you need, offering water and use of her office to call my bank. She went above and beyond once we settled on a price for the GTI and my trade in. She worked with service to arrange repair of some minor paint damage to the car along with a loaner car. Her follow-up after the sale was not necessary but has been welcome. Jannet is not the kind to make the sale and forget about you. She has been consistent with making sure my needs were met and that I am satisfied. Finance was a pleasure too. No high pressure for add-ons from Kirk Yost. He knows his stuff inside and out as well and was professional and friendly. I am more than satisfied. I am thrilled with the experience and the car. I will return in the future to do business with Jannet and I recommend you do so as well!! More

Hands down my best car buying experience ever. I was dealing with another Volkswagen dealership before I walked into Rusty Wallis just to take a look a Golf R in a paint color that the other dealer I was dealing with another Volkswagen dealership before I walked into Rusty Wallis just to take a look a Golf R in a paint color that the other dealership didn't have. From the moment I stepped into the Rusty Wallis the experience was completely opposite of the hurry-up-and-wait games that the other dealership was playing with me. I asked for an aggressive (but fair) discount off the sticker price of the car, and they treated my offer with complete respect — and quickly got back to me with a "yes"! Jannet and the whole team was attentive throughout the process, bending over backwards to make some special requests happen even after I'd already agreed to the sale. I can't recommend this place enough. Cat in the service department has been great, too! Customer for life. More

Fantastic Dealership This dealership is amazing. I recently bought a VW from Jesse Rodriguez, and it was the best car buying experience I have ever had. Everyone I dealt w This dealership is amazing. I recently bought a VW from Jesse Rodriguez, and it was the best car buying experience I have ever had. Everyone I dealt with through the whole process was very friendly and knowledgeable. I would highly recommend this dealership. I went to 4 dealerships and this was the only one I was willing to do business with. More

Service beyond the invoice I took my 2014 Jetta S/W in because the tire pressure light came on. They have Nitrogen for my green capped tires. After they brought the air pressure I took my 2014 Jetta S/W in because the tire pressure light came on. They have Nitrogen for my green capped tires. After they brought the air pressure up where required, they also washed it and cleaned the interior. The best part, no charge. Yes I will use them for future service. More

So great we bought 2 new cars. We stopped in to look at myself a new work vehicle. We worked a deal I was happy with for a new 2018 Golf. My wife has always wanted a Beetle. They ha We stopped in to look at myself a new work vehicle. We worked a deal I was happy with for a new 2018 Golf. My wife has always wanted a Beetle. They had one on the lot that we liked. We decided to entertain the idea of trading in her car. Little did we know they would worked another deal we were happy with. We now own a Golf and Beetle. No pressure to buy either one, Everyone at the dealership we met was very nice. More

Total breeze Total easy buying experience! Chatted via text got the deal done, came down signed the papers and left! In and out in less then a hour! Janet was upf Total easy buying experience! Chatted via text got the deal done, came down signed the papers and left! In and out in less then a hour! Janet was upfront and not pushy! More

Extended warranty and gap insurance upsale Kirk sold us on extended warranty and gap insurance. But of course does not go into details. Such as you need twice as many oil changes for the extend Kirk sold us on extended warranty and gap insurance. But of course does not go into details. Such as you need twice as many oil changes for the extended warranty to be valid. When presenting gap insurance we we're given the deal of "It's the same monthly payments with our without gap insurance." Meaning he could go up or down on the price just to be able to bundle gap insurance or extended warranty and keep the same monthly payments. We left the leadership a little uneasy andd looking over the paperwork we realized those extras were an extra 2k on the loan, extended warranty seemed useless and gap insurance was free with our insurance. We returned to cancel them but Kirk didnt seem as friendly as the first time of the sale. More

misleading; bait and switch. After calling to scheduling service for my 2012 Beetle I was told that there was a $ 50.00 co-payment for work to be done under my extended warrant After calling to scheduling service for my 2012 Beetle I was told that there was a $ 50.00 co-payment for work to be done under my extended warranty. False! Next I brought my car in for an engine check light that I had already had been diagnose at auto zone that required a $ 18.00 part. VW/Rusty Wallis service presented me with a diagnoses of $ 3440.00. When I question the service tech about this gross difference I was repeatedly sworn at for my questioning the cost. The profanity was overhead by several service managers who were present. I walked away when I was told to get the f*** out of there. Well to top this off the service manager then tried to get me to agree to letting them do the repair after this deeply disturbing insult. When I told her to bring my car down; that I would not pay for the suggested repair she charge me $120.00 for their labor of insults and bad behavior. More

Service Department fails to return phone calls. Poor servic Service Department on two separate occasions failed to return a call to me. Service performed was not thorough enough to find the actual true probl Service Department on two separate occasions failed to return a call to me. Service performed was not thorough enough to find the actual true problem. Service tech. and advisor decided it was a 4k repair problem. Took my care to another specialty shop. They listen to me, and repaired my care for under 250.00. No more CEL for my VW. I'm so glad I did not spend 4,000.00 at Rusty W. on their guesses. More

Overall great car buying experience I walked in not knowing what vehicle I wanted despite doing some research. Janet was able to work with me and find a vehicle that fit my needs, likes, I walked in not knowing what vehicle I wanted despite doing some research. Janet was able to work with me and find a vehicle that fit my needs, likes, and budget. She wasn’t afraid of working with us on prices and getting the best deal she could for us. Definitely made my first car buying experience quick and easy. More