East Dallas Volkswagen

They were knowledgeable and friendly...with what needed to be done to get me back on the road .I will come back for another visit. to be done to get me back on the road .I will come back for another visit. More

Luke Shoaf is the best service manager!! He is always very professional, courteous and thorough!! I really appreciate his expertise and I trust him!! Really love this service team!! very professional, courteous and thorough!! I really appreciate his expertise and I trust him!! Really love this service team!! More

Dj is such a great guy. Fantastic customer service through and through. He is communicative and we just really get along. I love sharing a passion for the VW brand and a comradery with him. Exemplary through and through. He is communicative and we just really get along. I love sharing a passion for the VW brand and a comradery with him. Exemplary customer service and friendliness. Forrest is also a fantastic technician, and extremely thorough with every service, going the extra mile. I always enjoy interacting with and sharing a passion for driving and automobiles all around. In conclusion I am very blessed (and you should be too) and very lucky to have the pleasure of having them work together to maintain my Golf. This experience and the previous experience have been instrumental in my decision to pursue purchasing the new 2022 VW Golf R. I look forward to this level of commitment, passion, friendliness, and attention to detail. Thank you so much for everything you do. More

Very professional, spotless facility, car in and out in a short amount of time. Very pleased and would return if the need arises in the future. short amount of time. Very pleased and would return if the need arises in the future. More

Fast turn around, oil change 40.00 cheaper than oil change business. Overall nice experience and would definately come back. The video check of my car was a plus. change business. Overall nice experience and would definately come back. The video check of my car was a plus. More

Marcel is top notch, respectful and understanding of what my needs and wants were and going above and beyond to help me find it! He understood my budget and was quick to help me figure out what worked. I als my needs and wants were and going above and beyond to help me find it! He understood my budget and was quick to help me figure out what worked. I also wasn't sure the backseat would fit my son when he gets taller so he sat in the backseat to make sure it worked. No pressure, no stress and easy to work with -- the opposite of other dealerships I went to look at first. I will definitely continue coming to Rusty Wallis VW! More

Patrick Krakosky, our personal consultant was amazing in accommodating our needs and wants based without neglecting our budget. He Is very professional and knowledgeable. He was of great help for us to m accommodating our needs and wants based without neglecting our budget. He Is very professional and knowledgeable. He was of great help for us to make a decision undoubtedly. More

This dealership stole 3 grand from me and left my car un drivable and has ignored me for a year. NEVER go here. I bought a car in May of LAST YEAR and payed 3 grand extra for it to be plated and registered. drivable and has ignored me for a year. NEVER go here. I bought a car in May of LAST YEAR and payed 3 grand extra for it to be plated and registered. In this amount of time they have responded to about every 30th email or phone call. My car I was excited to have hasn’t been able to be enjoyed or driven most of the time because they stole my $3000 and never sent me plates for the car. Everyone at this dealership know that they screwed me over so they have all been instructed not to answer when I call or email. I have never in my 30 years on this planet worked with a more Shiesty dark or evil company in my life. They have absolutely zero human compassion. I have hired a lawyer and now have to spend even more of my money suing them for their carelessness. More

Stay away. I took my car here the 2nd time cause they didn't fix it correctly the first time. Kept my car waaaaay to long each time and the cost although at a dealership was high, but to be expected. B didn't fix it correctly the first time. Kept my car waaaaay to long each time and the cost although at a dealership was high, but to be expected. Beware. They seem nice, but don't get caught up. Please remember that there are other places to go, and though it may be an inconvenience its worth it to get better service. More

I don’t expect mechanical issues on cars after 6 hours of leaving the lot. I also do not expect new cars to have dents. But things happen and it’s the way it’s handled that matter most to me. The attitude wa leaving the lot. I also do not expect new cars to have dents. But things happen and it’s the way it’s handled that matter most to me. The attitude was almost like this is just normal business. Let’s see if they do any better with the dent. Perhaps I should have gotten a clue when they could not get my name or address correct on paperwork. I should have recognized the lack of attention to detail at that moment. More