East Dallas Volkswagen

Terrible customer service. I took my car in to reset the computer because i changed the battery on my own. I then agreed to do other services. Today I went to pick up my vehicl I took my car in to reset the computer because i changed the battery on my own. I then agreed to do other services. Today I went to pick up my vehicle and I asked the clerk if my vehicle was washed since they didn’t do it last two times. The clerk ignored me and didn’t answer my question. After waiting for about a minute for answers I asked the clerk if she heard my question and asked her the question a second time. She told me that it was not her job and that she didn’t care about that. I then asked that she works for Rusty Wallis and asked if she was part of the team. Note that the proper answer should have been please ask a service representative or let me find out. I then talked to Brian allegedly the manager of the clerk and he said that it was not their job. I asked if it was not his job to provide customer service. In a rude way he told me I was not hearing him, told me to talk to the service representative manager (Rachel) and told me he was done with me. While talking to service staff and asking for the manager, Brain rushed out of his office in threatening manner rush me a stood right at my face as he was going to fight me and telling me that he was in charge of the dealership and I had to deal with him. I advised that he was the one how told me to talk to the service manager for him to move from my personal space and that I was done talking to him and asked the service representative to talk to the manager. I spoke about what happened and advised to see the cameras to address Brain violent behavior as well as to address the poor customer service from the clerk and how I just spent a lot of money to be treated in such a way. Rachel told me that it was 9:am to be dealing with customers and tried to cover Brian’s violent behavior and the clerk poor customer service. When I advised her that covering for her stuff and not addressing the problem was going to cause the dealership to lose customers. Her solution was for me to look at the vehicle to see if the car was washed. Very disappointed experience. I paid a lot of money to get threatened for asking if my car was washed. Finally, the windshield wipers were not working when I checked the vehicle. I will be taking my business somewhere else. Oscar Aguilera More

The salesman an Manager we’re very professional an did everything to make us happy! everything to make us happy! More

Robert the Service Advisor was great and informative. I felt he went the extra mile updating me 3 times while my vehicle was in for service, all around great experience! I felt he went the extra mile updating me 3 times while my vehicle was in for service, all around great experience! More

I want to compliment Josh in Sales for his help in showing me new Jetta models. He communicated well and in a timely manner. He's knowledgeable about the safety and different level features of the J showing me new Jetta models. He communicated well and in a timely manner. He's knowledgeable about the safety and different level features of the Jetta models. Very personable and listens to any question you may have about the car and the purchasing process. More

Customer obsessed and very easy process. Sales person was very knowledgeable and helped with entire process. Sales person was very knowledgeable and helped with entire process. More

Your employees are very knowledgeable and friendly . I always take my car at Rusty Ra I always take my car at Rusty Ra More

Nothing but a top-flight experience here. It’s what keeps us coming back. Rachel leads a very good group of Service Writers who are fair and accurate It’s what keeps us coming back. Rachel leads a very good group of Service Writers who are fair and accurate More

I have been coming there for years, and this visit was by far the best, and it started from the time I pulled into the service center. Ryley was pleasant, courteous, and made a wonderful, great first impress far the best, and it started from the time I pulled into the service center. Ryley was pleasant, courteous, and made a wonderful, great first impression. More

Great experience, Marcel was awesome! Friendly and informative, very easy to work with! The entire process took half the time of previous car purchases elsewhere. Friendly and informative, very easy to work with! The entire process took half the time of previous car purchases elsewhere. More

Had to go do an update on the Tire Pressure monitoring system on my 2019 Jetta. They are all very nice people working there and very helpful and they take good care of my car every time I am there. The system on my 2019 Jetta. They are all very nice people working there and very helpful and they take good care of my car every time I am there. The waiting room is always clean and comfortable... Best car dealer/service dept. I've been using them since year 2000 More