East Dallas Volkswagen

Rusty Wallis is the best dealer that I have had the pleasure of working with. They always treat me special and today was no different. Rachel called me back immediately and got me scheduled to come in pleasure of working with. They always treat me special and today was no different. Rachel called me back immediately and got me scheduled to come in within the hour and Ryley showed me the issues with my car and kept me posted with messages and in person. Thanks Rusty Wallis and staff. You are the best. I know you will keep up the good work. More

The service very fast and the people nice and respect the guaranty’s in my car the guaranty’s in my car More

RW VW is a really great buying experience. This latest car is our fourth or fifth car from RW VW and we've always been treated with the utmost of courtesy and customer service. RW VW feels lik This latest car is our fourth or fifth car from RW VW and we've always been treated with the utmost of courtesy and customer service. RW VW feels like extended family to us! Jeff Wallis and the entire team do a great job. I enthusiastically recommend them to anyone who wants an excellent new car experience. More

The team at Rusty Wallis VW provides a level of service that is not met by others. Will definitely be back! that is not met by others. Will definitely be back! More

Our service advisor was very helpful and attentive to our needs . Vehicle was repaired in a timely manner. needs . Vehicle was repaired in a timely manner. More

To Rusty Wallis. What ever you do ... do not let Rachel or Luke leave your company !!! I am sure you have other just as great folks working for you but i am in conta What ever you do ... do not let Rachel or Luke leave your company !!! I am sure you have other just as great folks working for you but i am in contact with Luke and Rachel most of the time and they are a very very large tangible and intangible assets to your dealership. Customer help and guidance is always at the front of what they do for your dealership and customer's!!! They know their positions very well and implement that knowledge, expertise, and customer caring everyday!! You have a great team!! Its special that you have Luke and Rachel as part of this team. Many acolades to Luke and Rachel and your VW dealership!! More

Cameron, met me quickly and with a smile. I was registered and shown the waiting room. When my car was finished, he explained what was done and walked me to the cashier. I signed the paper I was registered and shown the waiting room. When my car was finished, he explained what was done and walked me to the cashier. I signed the paperwork and given a copy. Overall, a very pleasant experience. More

Made my first VW purchase a smooth and easy one! From the sales manager on the phone to my sales person to the finance manager- easy and absolutely painless. I had a weird question on the display wh From the sales manager on the phone to my sales person to the finance manager- easy and absolutely painless. I had a weird question on the display which was kindly answered by service dept on the phone (I felt silly but he was very thorough is explaining my display screen. More

Amazing customer service! They are welcoming, friendly, and never disappoint. Highly recommend Rusty Wallis Volkswagen! Amazing customer service! Every employee was friendly a They are welcoming, friendly, and never disappoint. Highly recommend Rusty Wallis Volkswagen! Amazing customer service! Every employee was friendly and welcoming. Our service advisor, Luke Shoaf, did an amazing job communicating with us per usual (so glad he is back!). We found our future sales consultant, Stoney Lingo, he was patient, made us feel comfortable, and helped us understand everything. Our shuttle driver ( I did not get his name) was amazing, made us feel comfortable, and talked to us the whole way. Our technician, Brock P, did a great job explaining our vehicle condition through the video (detailed). The cashier (I did not get her name) made it simple and fast to check out. We appreciate all of you! Y'all are amazing!!! More

Terrible customer service. I took my car in to reset the computer because i changed the battery on my own. I then agreed to do other services. Today I went to pick up my vehicl I took my car in to reset the computer because i changed the battery on my own. I then agreed to do other services. Today I went to pick up my vehicle and I asked the clerk if my vehicle was washed since they didn’t do it last two times. The clerk ignored me and didn’t answer my question. After waiting for about a minute for answers I asked the clerk if she heard my question and asked her the question a second time. She told me that it was not her job and that she didn’t care about that. I then asked that she works for Rusty Wallis and asked if she was part of the team. Note that the proper answer should have been please ask a service representative or let me find out. I then talked to Brian allegedly the manager of the clerk and he said that it was not their job. I asked if it was not his job to provide customer service. In a rude way he told me I was not hearing him, told me to talk to the service representative manager (Rachel) and told me he was done with me. While talking to service staff and asking for the manager, Brain rushed out of his office in threatening manner rush me a stood right at my face as he was going to fight me and telling me that he was in charge of the dealership and I had to deal with him. I advised that he was the one how told me to talk to the service manager for him to move from my personal space and that I was done talking to him and asked the service representative to talk to the manager. I spoke about what happened and advised to see the cameras to address Brain violent behavior as well as to address the poor customer service from the clerk and how I just spent a lot of money to be treated in such a way. Rachel told me that it was 9:am to be dealing with customers and tried to cover Brian’s violent behavior and the clerk poor customer service. When I advised her that covering for her stuff and not addressing the problem was going to cause the dealership to lose customers. Her solution was for me to look at the vehicle to see if the car was washed. Very disappointed experience. I paid a lot of money to get threatened for asking if my car was washed. Finally, the windshield wipers were not working when I checked the vehicle. I will be taking my business somewhere else. Oscar Aguilera More