East Dallas Volkswagen

I had a horrible experience from the time I dropped off my vehicle to pick up. After informing the service department information on what was going on with my vehicle it was in one ear and out the other. T my vehicle to pick up. After informing the service department information on what was going on with my vehicle it was in one ear and out the other. Took several weeks to even get anything going and I ended up having to do all the work my self with the insurance company making sure they received all the documents to even give a quote on repairs. I was never updated on what was happening and constantly had to call the service department. The whole process was extremely frustrating and my car never got fixed and they still tried to get over $500 out of me for diagnostic test I never agreed to with no actual work being done. Worse service I've experienced and I will never bring any of my vehicles here again. If your a women taking your car up there, don't even bother. They won't listen to anything you say even if you have papers to show proof of what your needing fixed. This place is a complete rip off and will scam you like there's no tomorrow. More

Rusty Wallis is the best dealer that I have had the pleasure of working with. They always treat me special and today was no different. Rachel called me back immediately and got me scheduled to come in pleasure of working with. They always treat me special and today was no different. Rachel called me back immediately and got me scheduled to come in within the hour and Ryley showed me the issues with my car and kept me posted with messages and in person. Thanks Rusty Wallis and staff. You are the best. I know you will keep up the good work. More

The service very fast and the people nice and respect the guaranty’s in my car the guaranty’s in my car More

RW VW is a really great buying experience. This latest car is our fourth or fifth car from RW VW and we've always been treated with the utmost of courtesy and customer service. RW VW feels lik This latest car is our fourth or fifth car from RW VW and we've always been treated with the utmost of courtesy and customer service. RW VW feels like extended family to us! Jeff Wallis and the entire team do a great job. I enthusiastically recommend them to anyone who wants an excellent new car experience. More

The team at Rusty Wallis VW provides a level of service that is not met by others. Will definitely be back! that is not met by others. Will definitely be back! More

Our service advisor was very helpful and attentive to our needs . Vehicle was repaired in a timely manner. needs . Vehicle was repaired in a timely manner. More

To Rusty Wallis. What ever you do ... do not let Rachel or Luke leave your company !!! I am sure you have other just as great folks working for you but i am in conta What ever you do ... do not let Rachel or Luke leave your company !!! I am sure you have other just as great folks working for you but i am in contact with Luke and Rachel most of the time and they are a very very large tangible and intangible assets to your dealership. Customer help and guidance is always at the front of what they do for your dealership and customer's!!! They know their positions very well and implement that knowledge, expertise, and customer caring everyday!! You have a great team!! Its special that you have Luke and Rachel as part of this team. Many acolades to Luke and Rachel and your VW dealership!! More

Cameron, met me quickly and with a smile. I was registered and shown the waiting room. When my car was finished, he explained what was done and walked me to the cashier. I signed the paper I was registered and shown the waiting room. When my car was finished, he explained what was done and walked me to the cashier. I signed the paperwork and given a copy. Overall, a very pleasant experience. More

Made my first VW purchase a smooth and easy one! From the sales manager on the phone to my sales person to the finance manager- easy and absolutely painless. I had a weird question on the display wh From the sales manager on the phone to my sales person to the finance manager- easy and absolutely painless. I had a weird question on the display which was kindly answered by service dept on the phone (I felt silly but he was very thorough is explaining my display screen. More

Amazing customer service! They are welcoming, friendly, and never disappoint. Highly recommend Rusty Wallis Volkswagen! Amazing customer service! Every employee was friendly a They are welcoming, friendly, and never disappoint. Highly recommend Rusty Wallis Volkswagen! Amazing customer service! Every employee was friendly and welcoming. Our service advisor, Luke Shoaf, did an amazing job communicating with us per usual (so glad he is back!). We found our future sales consultant, Stoney Lingo, he was patient, made us feel comfortable, and helped us understand everything. Our shuttle driver ( I did not get his name) was amazing, made us feel comfortable, and talked to us the whole way. Our technician, Brock P, did a great job explaining our vehicle condition through the video (detailed). The cashier (I did not get her name) made it simple and fast to check out. We appreciate all of you! Y'all are amazing!!! More