East Coast Volkswagen

Team,I’m not even sure how to start this critique.  I Team, I’m not even sure how to start this critique.  I moved my family across the US from Washington State to Myrtle Beach last month with a missio Team, I’m not even sure how to start this critique.  I moved my family across the US from Washington State to Myrtle Beach last month with a mission to settle down and continue my job. The day after we moved here, I got laid-off from my West Coast Oil Barge job due to a declining market of oil due to the Covid Pandemic. Coupled with the lay-off, my car had a major engine malfunction that requires a complete overhaul costing several thousand dollars.  My primary job is a Chef, and with a saturated tourism market already established in the local area, Chef jobs (let alone cook jobs) are hard to come by.  So as a primary income, I turned to Gig Work. Although this line of work is lucrative, being down a vehicle, makes the income seem out of reach.  So after coordinating bills and streamlining whatever money we made, we were still coming up short. We NEEDED two vehicles to make this work.  I scoured many car lots online and read, literally, hundreds of reviews of all of the major automobile dealerships in the greater Myrtle Beach area. I narrowed my final selection to East Coast Volkswagen.  At my wits end and already assuming we wouldn’t get another vehicle, the team at that store proved me incredibly wrong.  As soon as we drove up, your Vietnam War Veteran and Hero, Terry Heyne, greeted us and made us feel at ease.  We laid out our whole situation to him and stated, “well, all we can do is try! But, this place has a habit of making miracles happen!”  After filling out some paperwork and swapping war stories (my wife and I are both retired Air Force), we sat and waited.  During that time, Robert Wilkens came over and asked us various financial questions and to xxxxx our situation.  According to Terry, Robert was “doing his magic!”  After a few hours (at closing time to be precise), Robert came out and said, “not only did I get you approved, but I got you approved for a 2021 Jetta if you want!” My heart literally skipped a beat!  Terry and Robert are both masters of their craft and really showed this old Vet that there is still honest and hard working individuals that still put the needs of the customer first! We presented that team a hard situation and they did indeed perform a miracle for us! Thank you, from the bottom of our hearts, for helping us during this precarious time! Much love and many thanks, Dale and Tia Wilson More

Purchased Used Car We purchased a used 2016 Toyota Siena. Our sales associate was Elissa Florian. She is amazing and the entire reason we wound up buying from East Coa We purchased a used 2016 Toyota Siena. Our sales associate was Elissa Florian. She is amazing and the entire reason we wound up buying from East Coast. We had feelers out in a dozen car dealerships to be on the lookout for a later model Honda or Toyota minivan. Elissa called about one that we drove and turned down. She did not give up. We felt like we were her only customer she was so good, so attentive. This is actually WHY she is one of their best... very busy! She called us on her days off as though she wasn't off... From beginning to end she was wonderful. Manager Robert was excellent to, some issues ALL resolved professionally and the car was delivered as promised in great condition. The finance manager was a super nice guy, too. Great experience from beginning to end!!! THANK YOU!!! More

USED CAR PURCHASE Great experience at ECVW. Purchased a used 2010 Beetle as is (no warrantly). They allowed us to take the vehicle to our mechanic for a check up. Ne Great experience at ECVW. Purchased a used 2010 Beetle as is (no warrantly). They allowed us to take the vehicle to our mechanic for a check up. Needed some work but we were able to negotiate a fair price without the back and forth endless bargaining. Call to check on us a couple of weeks after the purchase to see how the vehicle was doing. See ED TURNER More

Problem Bought a new vehicle - the second day engine lights came on - brought back to service the next morning - was taken in immediately - technician and ser Bought a new vehicle - the second day engine lights came on - brought back to service the next morning - was taken in immediately - technician and service manager found an oil leak - was offered a loaner car while repairs were to be made - I went right to my salesman Emil and stated that I didn’t buy a new car expecting it to have to be repaired the second day out - with absolutely no hassle I left with a brand new vehicle within 90 minutes - FIRST CLASS OPERATION - Emil, in sales and Alan and Keith in service and Jody in finance could not have been more helpful. Sincerely Joe and Nancy Gill More

Great experience! Irvin was our sales representative. I came here looking to buy a used Honda Fit for my mother. I had told him my budget and he was able to get the c Irvin was our sales representative. I came here looking to buy a used Honda Fit for my mother. I had told him my budget and he was able to get the car at the exact price I could afford! I was so very thankful! Thank you, Irvin and manager! More

Have a used 2016 beetle convertible. I brought it in for a recall repair. The service center was knowledge & quick. Also had salesman, Sage, spend time with me discussing my car needs. I mentioned the tan r a recall repair. The service center was knowledge & quick. Also had salesman, Sage, spend time with me discussing my car needs. I mentioned the tan rag top had some stains & can he make a cleaning recommendation. He had Shaun in the detail department take a look at it. Shaun was able to get ALL the previous owners stains out. The service I recieved was STELLAR from Sage, Shawn & the service department. I'll definitely be back! Thank you More

Ripped off by service department. Brought my car in for 50k check up and charged extra 400 dollars engine light on. Problem: air intake valve. Paid the 400 and 3 days later, check engine light on again. 50k check up and charged extra 400 dollars engine light on. Problem: air intake valve. Paid the 400 and 3 days later, check engine light on again. Now told it's a new check engine light issue that wasn't there 3 days ago. More

Purchased a Mercedes glk 250 and had to drive 200 miles to get. Salesman and dealership had the car serviced and ready. Overall experience was 5 star in every respect to get. Salesman and dealership had the car serviced and ready. Overall experience was 5 star in every respect More