East Carolina Chrysler Dodge Jeep Ram

Great service. My salesman’s was spectacular. Taylor and Tony worked hand and hands and supplied me with best possible rate. My salesman’s was spectacular. Taylor and Tony worked hand and hands and supplied me with best possible rate. More

I own a Chysler crossfire that was serviced for a key ignition switch. My car was towed to the location. The ignition wouldn’t turn nor start. The vehicle window was down and rain poured in for weeks at ignition switch. My car was towed to the location. The ignition wouldn’t turn nor start. The vehicle window was down and rain poured in for weeks at a time. I decided to check on my crossfire window was never closed. I mentioned the window was down when the appointment was made. The service manager was not aware the car was on the lot in the back. When I shared my concerns, he said he would shampoo correct it. Cleaning the seats and floor from the mildew that now in my car. At the time, I’ve taken pictures of my car, that has always been garaged. I waited patiently for the part to arrive. I received a call car was ready. When I got there and paid over 1k for repairs, my car had a flat tire, it had to be jumped and now there was a check engine light on. Prior to getting in my car I ask if the car had been done with the points check. I was told it was, how was that possible with a check engine light on. In any case, again they reassured me after speaking with Service Manager Dave Hamilton he again agreed they would fix the problem. He mentioned be new on the job, and I mentioned their customer service was terrible. Afterwards, I drove off with my vehicle, just to find out it would not change into 2nd gear. I immediately took my car back to them and left for repairs to get it right. The car has been with them since April 2022. I’m now having my car towed away because they can’t fixed the problem. They don’t have the equipment to fix it nor can they set the code. Remember my car was full of water in the floor when I check on it. Dave did mention the Wire hardness had rusted and the were hoping it would dry and they could repair the transmission control module. I’ve now taking my car away to find out that the water that set in my car for However long could possibly caused the damage. Yes, I spoke briefly with General Manager, he apologized and said he would look into it and get back with me. NO WORDS FROM HIM. I’ve lived all over the US, I owe 5 vehicles and never ever have I experienced such terrible incompetent car service. More

This dealership is always clean and the employees are ready to accommodate customers in a timely manner ready to accommodate customers in a timely manner More

They quoted me $1,250 to replace a failing arm rest (driver side) on my 2017 Ram. They said it couldn’t be repaired and needed to be replaced. Another Ram dealer repaired it and reinforced the other do (driver side) on my 2017 Ram. They said it couldn’t be repaired and needed to be replaced. Another Ram dealer repaired it and reinforced the other door for free. I no longer trust this dealership. More

Absolutely incredible and instrumental. Charlene Woody provided thee best experience. She was beyond amazing and helpful. I would definitely refer a friend or 2 or 3 that is looking for a n Charlene Woody provided thee best experience. She was beyond amazing and helpful. I would definitely refer a friend or 2 or 3 that is looking for a new car. More

I enjoyed working with ECCDJR dealership both online and in person. Great customer service! I’m very happy with my new car. in person. Great customer service! I’m very happy with my new car. More

Great dealership to work with. Price was as advertised and all staff were helpful and courteous. All around great car buying experience. and all staff were helpful and courteous. All around great car buying experience. More

Quick service, friendly, very helpful , it was the best truck buying experience I’ve ever had, they stayed late so that I could get the truck the same day, truck buying experience I’ve ever had, they stayed late so that I could get the truck the same day, More

It was not only a pleasure dealing with the staff, it was fun. A highly unusual experience in car buying! Bobby, our salesman, took good care of us and we thoroughly enjoyed him. Billy, our initial contac fun. A highly unusual experience in car buying! Bobby, our salesman, took good care of us and we thoroughly enjoyed him. Billy, our initial contact, had everything lined up for us and introduced us to Bobby. We managed to put together a good deal for both parties and kept a jeep from going on the auction block! More

Wonderful and knowledgeable staff. Left dealership feeling very satisfied with purchase. feeling very satisfied with purchase. More