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East Bay BMW

Pleasanton, CA

4.9
588 Reviews

4350 Rosewood Drive

Pleasanton, CA

94588

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Showing 588 reviews

October 01, 2024

Alyse my service advisor did an excellent job in getting my bmw z4 serviced. East bay bmw replaced my oil and brake fluid. Alyse kept me updated the whole time and even send me a video of my car being wor More

by ARTHURSHYY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alyse
Oct 05, 2024 -

East Bay BMW responded

If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

September 30, 2024

I had a great experience purchasing my BMW X1 from East Bay BMW. I talked to multiple people during different phases of the purchase. Jason Cohn and Daryll Farillas were great with helping me get the car w More

by Rakhi Agrawal
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jason Cohn, Daryll Farillas, Gregory Angell, Michael Sutton
Oct 02, 2024 -

East Bay BMW responded

Rakhi Agrawal, thank you for your kind review; we are happy to pass along your comments to the team here at East Bay BMW!

September 29, 2024

Daniel M was very efficient and professional. Highly recommend requesting his help. Ask for Daniel when you need help. More

by everardodiaz2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel M
Oct 02, 2024 -

East Bay BMW responded

We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!

September 28, 2024

We worked with Cameron Gallup, he has been helpful and excellent in his follow up More

by Tad
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Cameron Gallup
Oct 02, 2024 -

East Bay BMW responded

Hi Tad, thank you so much for your positive comments about East Bay BMW!

September 28, 2024

Was a very easy and professional experience with Pier Custodio at East Bay BMW. He was quick to respond and easy to work with. Would have my car serviced there again. More

by Lacruz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kier Custodio
Oct 02, 2024 -

East Bay BMW responded

We hope to be of service to you again in the future. Best wishes, East Bay BMW

September 27, 2024

East Bay BMW was great to work with to purchase a vehicle. Very professional and an easy process. More

by jdawson
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mike Stone, Cameron Gallup
Oct 02, 2024 -

East Bay BMW responded

Jdawson, your satisfaction is our top priority.

September 27, 2024

Very happy with Bruce, Josh, and Issac. Very true professional who know how to provide outstanding customer service and thorough details on the repairs. Thank you for the positive experi More

by chinlima
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bruce Wong, Joshua Presinal
Sep 29, 2024 -

East Bay BMW responded

Thanks again for taking the time to leave us this information about your recent visit. Take care!

September 27, 2024

Cameron Gallup at East Bay BMW in Pleasanton CA helped me with a technology issue with my BMW. He was excellent explaining all the steps needed to resolve my technology issue. His patience and expertise was More

by Hattie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cameron Gallup
Oct 02, 2024 -

East Bay BMW responded

Hattie, we are glad we could help!

September 26, 2024

My service advisor “Kier” was really helpful. He made sure the issue with the car was correctly diagnosed and fixed quickly. Through out the service he kept me informed by providing regular updat More

by atulchouhan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kier Custodio
Sep 28, 2024 -

East Bay BMW responded

We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at East Bay BMW!

September 25, 2024

Bruce Wong was my service advisor and he was excellent. Thoroughly explained the service and made sure I was comfortable. Service was performed promptly with a video walkthrough. Good follow up afterwards. More

by j.david
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bruce Wong
Sep 28, 2024 -

East Bay BMW responded

Thank you again for letting our team know how we did! We look forward to helping again in the future. Take care!

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