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East Bay BMW

Pleasanton, CA

Overview
Reviews
4.9
636 Reviews
Call Dealership (866) 985-9954

4350 Rosewood Drive

Pleasanton, CA

94588

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Showing 636 reviews

December 05, 2024

10 rating for the service department. Nothing else to add except for these words to get over 15 words More

by steve.medak
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kier Custodio
Report | Print
Dec 08, 2024 -

East Bay BMW responded

Hi Steve.medak, thank you for taking the time to leave a review for us at East Bay BMW. We're happy we could meet your expectations!

December 05, 2024

Very Good service👍Very nice person👍 Very Good service👍Very nice person👍 Very Good service👍Very nice person👍 More

by jancyma
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bruce Wong
Report | Print
Dec 08, 2024 -

East Bay BMW responded

Jancyma, we're happy to hear you had such a positive experience with our team!

Dec 08, 2024 -

jancyma responded

Very good.

Dec 10, 2024 -

jancyma responded

Bruce Wong

December 04, 2024

The repair completion was as promised. Everardo & Wayne were very helpful & courteous. The explanation of each maintenance was very clear. More

by rrditona
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Everardo Diaz
Report | Print
Dec 08, 2024 -

East Bay BMW responded

Rrditona, we really appreciate your feedback!

December 04, 2024

Employees all very friendly and helpful. Those in sales dept were knowledgeable and patient. Would recommend East Bay BMW. More

by jgcheyenne73
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Cameron Gallup and other Cameron, Matthew Allen, Michael Sutton
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Dec 05, 2024 -

East Bay BMW responded

Jgcheyenne73, thank you so much for the positive review!

December 04, 2024

The service staff are all great from the greeters, service advisors and techs. Our service advisor, Ben, is wonderful to work with. I highly recommend him! More

by npadagas
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ben Simpson, Mario Panela
Report | Print
Dec 08, 2024 -

East Bay BMW responded

Hello Npadagas, we appreciate you taking the time to leave us this feedback.

December 01, 2024

All service members pitched in to solve and repair my vehicle as promptly as practical. Everyone was friendly and helpful. More

by Jearmstro
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel and Wayne
Report | Print
Dec 03, 2024 -

East Bay BMW responded

If you have any further questions, please give us a call. We're always happy to help!

November 30, 2024

We went for a recall service and our service advisor Kier Custodio, took care of all our BMW service needs and promptly delivered the vehicle in better condition. Thank you Kier for exceptional customer ser More

by Nag
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kier Custodio
Report | Print
Dec 01, 2024 -

East Bay BMW responded

Hello Nag, thank you; we appreciate your feedback!

November 28, 2024

My car was scheduled for 11/27. I took on 11/26 for early drop off . My car was done by 6:00 on 11/26. More

by beth.ohara
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ben
Report | Print
Dec 01, 2024 -

East Bay BMW responded

Beth.ohara, your wonderful feedback and rating mean a lot to us.

November 27, 2024

It was very easy to do business there. Diana was great to work with and I look forward to my next visit. More

by katspurr2000
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Joe Pagano, Steven Kong, Joshua Presinal, Diana Diaz
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Dec 01, 2024 -

East Bay BMW responded

Hi Katspurr2000, we are very happy to have provided you with such a positive experience!

November 27, 2024

Check-in for service was quick and efficient. The waiting area was clean and tidy. My advisor was courteous and helpful. Considering this was my first time at this dealership,overall, it was a gr More

by VC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kier Custodio
Report | Print
Dec 01, 2024 -

East Bay BMW responded

Hello Vc, thank you; we appreciate your feedback!

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