East Bay BMW

Took my car in for service. Alex was super helpful! Much appreciated, thank you again! Alex was super helpful! Much appreciated, thank you again! More

Alex provided great customer service. He was very helpful and was pleasant to work with. He was very helpful and was pleasant to work with. More

I’ve been a client of Kier Custodio for a while now, and I can honestly say he’s the best service advisor I’ve ever worked with. Every time I’ve needed help or had an issue, he’s been incredibly knowledgeab I can honestly say he’s the best service advisor I’ve ever worked with. Every time I’ve needed help or had an issue, he’s been incredibly knowledgeable and always goes above and beyond. What really stands out is the trust I have when I leave my car with him. I never worry about it because I know it’s in great hands. His care, attention to detail, and commitment to doing things right are unmatched. If you’re looking for someone you can truly trust with your BMW, Kier is the guy. Highly recommend! More

Great service provided. Alex answered any and all questions we had. Overall, extremely happy with the service! Alex answered any and all questions we had. Overall, extremely happy with the service! More

First time working with Everardo Diaz as my Service Advisor. He was courteous, professional, patient, and informative. Thorough follow up and keeping me informed of the status of my vehicle. Overall, a Advisor. He was courteous, professional, patient, and informative. Thorough follow up and keeping me informed of the status of my vehicle. Overall, a great experience, as usual. More

We worked with Alex and he was super helpful. He answered all the questions we had and was really knowledgeable and kind. Highly recommend working with him! He answered all the questions we had and was really knowledgeable and kind. Highly recommend working with him! More

Keir was fantastic out of 3 visits to your dealership he was the best I really had bad experience with the last 2 that helped us Everything was done on car as explained by him. I will bring it back working was the best I really had bad experience with the last 2 that helped us Everything was done on car as explained by him. I will bring it back working through keir. More

Ben In service and his team of Master Techs and Louis, were so professional and took care of the issue.. He worked with BMW on the warranty front and made sure that the repairs were fully covered and they were so professional and took care of the issue.. He worked with BMW on the warranty front and made sure that the repairs were fully covered and they went back and forth with BMW techs and their own Dealer Bmw master tech to make sure they found the problem and solved it... My go to choice for service.. multi bmw car owner More

Stop by earlier today, Wayne the car guy was amazing. He personally took care of my knee, our 2018×5 Was low on Windshield wipe liquid. Amazing service He personally took care of my knee, our 2018×5 Was low on Windshield wipe liquid. Amazing service More

It’s difficult to find a service manager that cares and looks after your best interests. Marcus Sauceda is a gem, all Service Advisors should be modeled after him. looks after your best interests. Marcus Sauceda is a gem, all Service Advisors should be modeled after him. More