East Bay BMW

Satisfaction on the Service provided on my BMW Was very happy with the Service I received from Johnathan Castaing. He is very professional and knowledgeable and certainly makes sure that my car i Was very happy with the Service I received from Johnathan Castaing. He is very professional and knowledgeable and certainly makes sure that my car is always kept in good condition. When I have called him with a problem he does not hesitate to get my car in to have the problem solved. I will always recommend Johnathan Castaing and hope that the General Manager will appreciate a great Employee. That's what makes a Good Dealership!!! More

Complete satisfaction Ezequiel Henriquez makes great recommendation for my BMW X5 is knowledge is very much appreciated. Angelo Galindo is also very helpful when it comes t Ezequiel Henriquez makes great recommendation for my BMW X5 is knowledge is very much appreciated. Angelo Galindo is also very helpful when it comes to getting a loaner car until my car is ready.These two guys make a great team. More

Purchase of my 340i Overall it was an awesome experience. The negotiation was no hassle got the price I found fair and the customer service all the way until i pulled of Overall it was an awesome experience. The negotiation was no hassle got the price I found fair and the customer service all the way until i pulled off the lot in my new car was awesome. Daniel Fox was a great person to work with. More

" Till Death do us Part " Greetings to all, On October 23rd, 2015 ~ I had the most pleasant experience at East Bay BMW, which by the way was not the closest Dealership nea Greetings to all, On October 23rd, 2015 ~ I had the most pleasant experience at East Bay BMW, which by the way was not the closest Dealership near my residence. I had taken my Vehicle to a BMW Dealership in Berkley at first, which begun with missed diagnosed issues with my Vehicle, and replacing items that didn’t need to be replaced, as well as Astronomical repair pricing ranging from $4500.00 to $6300.00 and still with no guarantee that the problem would be rectified, according to their documentation, – more importantly I was notified after the third day ~ prior to several unanswered phone calls and messages to the Service Advisor. I declined to have the work performed, and sought a second opinion, which brought me to East Bay BMW where my more than eager to please, and compassionate Service Advisor Ezequiel Henriquez listened to my previous experience. He didn’t make any promises but assured me he’d communicate all fore mentioned issues with a senior technician, and that I would be receiving a call by noon or shortly after. Well he kept his word and communicated the issue at hand to me at 1pm, Bottom line – replace a module valued at $1225.00 or repair, by means of bypassing. I choose the latter of the two. Total out of pocket charge was under $ 400.00, no kidding, simply bypassing an item on my Vehicle that I had no need for ! Allow me to praise my Service Advisor Mr. Ezequiel Henriquez, whom by the way realizes the importance of effectively communicating with “ The Customer “, and the fact, he was compassionate to my needs, and more importantly “My Satisfaction” prior to driving away with my Vehicle. I salute you Mr. Ezequiel, you’ve gained a Customer for life. More

great customer service David Valle exceeded my expectations with the purchase of my new mini. He provided all the information I needed to make the right choice. I love my ne David Valle exceeded my expectations with the purchase of my new mini. He provided all the information I needed to make the right choice. I love my new mini and am very pleased. More

Had a Best experience I went to buy my first BMW and had a great experience with Mr John Daniel. I would definitely recommend this place to anyone looking out to buy a BMW. I went to buy my first BMW and had a great experience with Mr John Daniel. I would definitely recommend this place to anyone looking out to buy a BMW. More

I had the Best experience! I went there to buy my first BMW, and I have to say that it was a great experience thanks to John Daniel! He really listen to what I wanted and to wha I went there to buy my first BMW, and I have to say that it was a great experience thanks to John Daniel! He really listen to what I wanted and to what I wanted to spend. But let me just add that it wasn't just him, from the moment I walked in everyone was very nice and polite. From the girl in the main door to finance. It was just the perfect experience and I will highly recommended. More

grate Grate car and a grate experience with Mr. Said abdelaziz. He was outstanding, so as the finacial manager. Thank you Said. I really recommened this de Grate car and a grate experience with Mr. Said abdelaziz. He was outstanding, so as the finacial manager. Thank you Said. I really recommened this dealership. More

A Great Buying Experience This was the most enjoyable car purchase experiences in my life. All of the staff were friendly and helpful . I did not feel pressured to purchase the This was the most enjoyable car purchase experiences in my life. All of the staff were friendly and helpful . I did not feel pressured to purchase the car. I am very happy with my 2015 BMW 4 Series convertible . I strongly recommend that you purchase or lease your vehicle from them. Again, thanks for making the buying experience pleasant. Bob Lynn Edwards More

Stay Away~!! Disorganized. Went there with my pregger wife for test drive as it is the closest dealer to where i live. They dont care whether new customer comes i Disorganized. Went there with my pregger wife for test drive as it is the closest dealer to where i live. They dont care whether new customer comes in or not. And, the receptionist didnt take care of incoming customer at all. If you want BMW, stay away from this dealer and save some of your time. More