East Bay BMW

Good, clean and friendly Got me in and out with warranty work without fanfare and up charging. Even went above and beyond getting a couple things done at mo charge to me... Got me in and out with warranty work without fanfare and up charging. Even went above and beyond getting a couple things done at mo charge to me... More

Rainy Day Visit We arrived on a stormy day to just look at cars for the first time in awhile. Michael was so kind, knowlegeable and helpful. He went out on the lot We arrived on a stormy day to just look at cars for the first time in awhile. Michael was so kind, knowlegeable and helpful. He went out on the lot in the rain and brought various models from storage lots to show us styles and colors. He and a trainee spent 2 plus hours with us even though we were "just looking." Very impressed with the total lack of pressure and eagerness to help. Michael even brought out suitcases to check trunk capacity for us! Unbelievable time spent with the customer who was just looking. Will return and hopefully work with Michael, who is an expert on the technology end for sure! Kathy and Bob Hachman More

Very good experience. Very friendly staff! Very good experience. Friendly staff. Helpful and knowledgeable. The wait was brief. Very efficient and not pushy at all. Will certainly recommend thi Very good experience. Friendly staff. Helpful and knowledgeable. The wait was brief. Very efficient and not pushy at all. Will certainly recommend this place to everyone. More

Technology assistance I couldn’t get my new iPhone to connect properly and had been frustrated for weeks. I stopped into the dealership and Fiorella Cuba met me at the door I couldn’t get my new iPhone to connect properly and had been frustrated for weeks. I stopped into the dealership and Fiorella Cuba met me at the door. She was friendly, helpful and knew exactly how to get my phone to pair quickly. She not only solved the issue, she made sure I understood how to do it as well in case it happened again in the future. I was pleasantly surprised as how quickly my issue was solved. Thank you! More

Ultimate Service, Ultimate Sales Team, Ultimate Experience Darryl and I just leased our BMW X3 from East Bay BMW today. Our fourth BMW from East Bay BMW. I can't THANK East Bay BMW team enough to make my exp Darryl and I just leased our BMW X3 from East Bay BMW today. Our fourth BMW from East Bay BMW. I can't THANK East Bay BMW team enough to make my experience an extra ordinary one. Sunny Khan is THE most amazing sales rep I have ever met. He went WAY above and beyond to make my experience an extra ordinary one. He explained every little detail about the car very passionately and he was super helpful and understanding when I mentioned that I need a day to sleep on it. There was no pressure, no push and no judgement. Charles Slan is very professional, polite, knowledgeable and he understands the customers and their needs. He was constantly checking in with me to make sure that I get what I was looking for. I was stuck on a very special color and he made it possible. Charles worked so hard to make sure that all my needs are met and I get what I am looking for. He did a tremendous research and kept me in the loop along the way. Thank you Charles! Kelvin Pun in finance made everything so easy and seamless that I can't even find words to THANK him. He offered us the best deal possible and went in each and every detail to make sure we understood everything (even fine print - there was non though - this is East Bay BMW - there is no fine print). Everything is crystal clear and printed in BOLD. Kelvin, Thank you man!!! ....and what can I say about James Bingham. James is the reason I am a repeat customer. A very polite, very knowledgeable, he ensures that we are comfortable and all our questions are answered and ALWAYS offers THE BEST deals possible. James you made our visit an extra special one and I want to THANK you for an outstanding customer service, courtesy and your time, Every time I am at East Bay BMW, I feel like I am home. No pressure, no judgement, just warm people with smiling faces, willing to help and man they know how to dress up. It starts from the top and I think credit again goes to James Bingham. Thank you again East Bay BMW team (James Bingham, Charles Slan, Sunny Khan and Charles Pun). You rock!!! More

UNHAPPY CUSTOMER. Too much lies. Sloppy Job. Deceiving Customer. It took more than 2 months and still not finish with the Transfer Title. Don't do business with this pl Too much lies. Sloppy Job. Deceiving Customer. It took more than 2 months and still not finish with the Transfer Title. Don't do business with this place. More