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East Bay BMW

Pleasanton, CA

4.9
704 Reviews

4350 Rosewood Drive

Pleasanton, CA

94588

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Showing 704 reviews

March 18, 2020

I had a lot of questions and Fred in the parts department answered all of them. He was Very patient and polite. Thanks again Fred. More

by g_force_g60
Recommend Dealer
Yes
Employees Worked With
Fred Moreno II
Mar 19, 2020 -

East Bay BMW responded

Hello G_force_g60, we appreciate you taking the time to leave us this feedback in regards to working with our Parts Specialist, Fred Moreno. Take care!

March 11, 2020

Outstanding experience that I’ve come to expect from East Bay BMW in buying my cars over the past 20 years. There are BMW dealerships that are much closer to where I live but I choose to drive the extra dist More

by Don
Recommend Dealer
Yes
Employees Worked With
Joe Pagano, Steven Kong, Gregory Angell
Mar 13, 2020 -

East Bay BMW responded

Hi, Don! Thanks so much for taking time to give us a 5-star review on DealerRater. We're glad we were able to go above and beyond your expectations! Joe, Steven and Gregory are fabulous and we're thrilled to have them as Teammates. If we can be of assistance, please reach out. We're here and ready to help!

March 06, 2020

Leasing a vehicle from East Bay BMW My wife and I are customers of East Bay BMW for last 15 years. This is our 6th car we are leasing from East bay BMW. They have always meet and exceede More

by ah0686
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Steven Kong, Mohamad Khaleq
Mar 10, 2020 -

East Bay BMW responded

Hi Ah0686, we are very happy to have provided you with great service over the years. We can't thank you enough for your continued business and for recognizing our team. Take care!

March 02, 2020

Friendly, honest and professional service everyime I Friendly, honest and professional service every time I visit the Pleasanton BMW dealership. Top notch service. I would definitely would recommend this More

by Arturo
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ezequiel Henriquez
Mar 05, 2020 -

East Bay BMW responded

Hello Arturo, Thank you for your review in regards to your service experience with East Bay BMW and Ezequiel Henriquez. Thank you for your business and recommendation!

February 22, 2020

Michael Sutton sold us a 535! days after my wife and I had horrible traffic accident on 680 which totaled our 530!. He was was perfect, with his approach to our sensitivities. He showed us just the cars t More

by LeeHend
Recommend Dealer
Yes
Employees Worked With
Michael Sutton, Gabe Cabrera
Feb 24, 2020 -

East Bay BMW responded

Leehend, we strive for 100% satisfaction, and it is great to see you had such a positive experience working the Michael Sutton. He is a tremendous team member and we're so happy to know he was able to help you and your wife get the BMW 535 you wanted. We're sorry to hear of you accident so recently and hope you both are ok. Thank you for your patronage and take care!

February 19, 2020

Just wanted to thank Mark Trimbell the sales associate for acting so professional throughout the Entire process of our purchase of BMW 330i. He was extremely helpful in explaining to us all advantages of More

by Massoud95034
Recommend Dealer
Yes
Employees Worked With
Joe Pagano, Steven Kong, Mark Trimbell
Feb 20, 2020 -

East Bay BMW responded

Massoud95034, we strive for 100% satisfaction, and it is great to see you had such a positive experience with Mark Trimbell in purchasing your BMW 330i. Mark is consistently a true professional. We're glad to know he made the process easy for you. Thank you for your patronage!

February 15, 2020

The service department are a bunch of incompetent crooks. Avoid at all costs. I took my car in for a flat tire and they screwed up the entire alignment and frame. The worst service I have ever had ... hand d More

by Disgruntled customer
Recommend Dealer
No
Employees Worked With
Geoff Murrray
Feb 19, 2020 -

East Bay BMW responded

Disgruntled Customer, we are disappointed to see your low star rating. We know you've been in contact with our Service Manager, Jim Burke and Geoff to get this resolved and the team has explained why this is not applicable warranty work. If you have further questions please feel free to reach out to Jim again at 925-251-7015. Thank you.

February 15, 2020

Excellent experience - very professional from arrival to closure and a very fair price. Jason was very professional and great to work with. He explained every part of the progress. More

by ken-davidson
Recommend Dealer
Yes
Employees Worked With
Jason Anderson
Feb 18, 2020 -

East Bay BMW responded

Thank you again for taking the time to let us know how Jason Anderson did. He is a pro for sure and we appreciate you letting us know. Take care!

February 06, 2020

Had a really wonderful Experience yesterday at Pleasanton BMW. I met with Jia Hao & Jeremy Clay and both of them were completely professional and super easy going. I really like their friendly approach.....I More

by Deborah M
Recommend Dealer
Yes
Employees Worked With
Jia Hao, Jeremy Clay
Feb 11, 2020 -

East Bay BMW responded

Hi Deborah M., Thank you so much for leaving this awesome review of Jia hao and Jeremy at East Bay BMW. This makes us very proud to know they are recognized for their care in handling you as a client and also for pointing out we hire some great individuals! We work hard to train and ensure we are hiring people who care, so thanks again for pointing it out. We appreciate your business.

February 02, 2020

Everything regarding this dealership is professional and courteous in my opinion. My sales rep Mike was very patient and knowledgeable helping me find the model that fit my needs and budget. So well in fa More

by rcorden
Recommend Dealer
Yes
Employees Worked With
Michael Sutton, Chris Lee
Feb 04, 2020 -

East Bay BMW responded

Thank you again for taking the time to let us know how we did. Great to know Mike and Chris provided exceptional service for you. We are very proud of our team and always love to hear these types of reviews !

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