East Bay BMW

Called the dealer to see if an appointment is needed for an oil change. They said no need. Took the car in. The service advisor said the car is due for a 30,000 mile service and it is covered by the full ma an oil change. They said no need. Took the car in. The service advisor said the car is due for a 30,000 mile service and it is covered by the full maintenance contract. The service will take a few hours and he set up an appointment for the following week.<br>Took the car in next week. Another service advisor now says the 30,000 mile service is not covered and I have to pay about $650.00. I settled for just an oil change for now for about $85 (this is what I wanted it done the prior week!!!). Picked up the car later that afternoon and while driving back "Check Coolant Level" indicator comes on. Reached work and left a message for the service advisor. After an hour or so, called again and talked to some other service advisor. He says bring the car back and he will check it. Apparently, they do not check for coolant levels while doing a lube/oil service. Maybe I should have taken it to Jiffy Lube???? More

Had the worst oil change service ever. I purposely went out of my way to this dealer because my other experience with them was quite pleasant. Jesse was very professionaly when writing up my service, had out of my way to this dealer because my other experience with them was quite pleasant. Jesse was very professionaly when writing up my service, had my car washed. I picked up the car, drove it for a few hours, and the oil warning light comes on. I look under my car, and I see what seems to be oil dripping like a waterfall. My goodness, these goes my brand new M3 engine. I call up Jesse, and all he can suggest is for me to get my car back there, and he will take care of things. I would think that if one of my mechanics did something like this, I would personally go pick up the customer myself, and give him a loaner. Very poor followthrough. I faxed them a letter regarding my bad experience, never got a sorry or reply. I will NEVER go back to them again. More