East Bay BMW

Michael Sutton found me as I was looking for another salesman with whom I had an appointment to view an advertised, used BMW that was on the lot. Though the other salesman was busy, Mike took the time t salesman with whom I had an appointment to view an advertised, used BMW that was on the lot. Though the other salesman was busy, Mike took the time to find the car, take a test drive and answer all my questions. I ended up closing the deal with Mike and I couldn't be happier! Mike is a great guy who takes the time to not just listen to you, but actually hear what you are looking for. Thanks Mike! More

I had a lot of questions and Fred in the parts department answered all of them. He was Very patient and polite. Thanks again Fred. answered all of them. He was Very patient and polite. Thanks again Fred. More

Outstanding experience that I’ve come to expect from East Bay BMW in buying my cars over the past 20 years. There are BMW dealerships that are much closer to where I live but I choose to drive the extra dist Bay BMW in buying my cars over the past 20 years. There are BMW dealerships that are much closer to where I live but I choose to drive the extra distance. More

Leasing a vehicle from East Bay BMW My wife and I are customers of East Bay BMW for last 15 years. This is our 6th car we are leasing from East bay BMW. They have always meet and exceede My wife and I are customers of East Bay BMW for last 15 years. This is our 6th car we are leasing from East bay BMW. They have always meet and exceeded our expectations. Every time we tell the advisors our needs and they deliver accordingly. Staffs are always very professional and courtious More

Friendly, honest and professional service everyime I Friendly, honest and professional service every time I visit the Pleasanton BMW dealership. Top notch service. I would definitely would recommend this Friendly, honest and professional service every time I visit the Pleasanton BMW dealership. Top notch service. I would definitely would recommend this location for all your needs. Thank you! More

Michael Sutton sold us a 535! days after my wife and I had horrible traffic accident on 680 which totaled our 530!. He was was perfect, with his approach to our sensitivities. He showed us just the cars t had horrible traffic accident on 680 which totaled our 530!. He was was perfect, with his approach to our sensitivities. He showed us just the cars that fell into our range of interest. I personally have a lot of car buying experience and am fairly jaded but his guiding hand was just what we needed, and yes, I would go back to this dealership and to Michael tomorrow to buy another BMW. More

Just wanted to thank Mark Trimbell the sales associate for acting so professional throughout the Entire process of our purchase of BMW 330i. He was extremely helpful in explaining to us all advantages of for acting so professional throughout the Entire process of our purchase of BMW 330i. He was extremely helpful in explaining to us all advantages of many type vehicles and helped us with the entire process in making best decision suitable for our needs. Thank you Mark. Will come to you again for our next purchases. More

The service department are a bunch of incompetent crooks. Avoid at all costs. I took my car in for a flat tire and they screwed up the entire alignment and frame. The worst service I have ever had ... hand d Avoid at all costs. I took my car in for a flat tire and they screwed up the entire alignment and frame. The worst service I have ever had ... hand down. More

Excellent experience - very professional from arrival to closure and a very fair price. Jason was very professional and great to work with. He explained every part of the progress. closure and a very fair price. Jason was very professional and great to work with. He explained every part of the progress. More

Had a really wonderful Experience yesterday at Pleasanton BMW. I met with Jia Hao & Jeremy Clay and both of them were completely professional and super easy going. I really like their friendly approach.....I BMW. I met with Jia Hao & Jeremy Clay and both of them were completely professional and super easy going. I really like their friendly approach.....It was kind of like working with my brothers. They had some great advice, they were able to answer all of my questions and there was absolutely no pressure. I truly felt that they were going to do whatever they could to take care of me and my car needs. I really like this particular dealership they train their staff extremely well and have obviously hired some great individuals. More