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East Bay BMW

Pleasanton, CA

4.9
704 Reviews

4350 Rosewood Drive

Pleasanton, CA

94588

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Showing 704 reviews

June 20, 2020

Saw my old friend and service associate Ezquiel Herniquez. He is always such a joy to work with. ALWAYS TOP of his game! Awesome service More

by gwendamia
Recommend Dealer
Yes
Employees Worked With
Ezequiel Henriquez
Jun 22, 2020 -

East Bay BMW responded

Hello gwendamia, Thank you for letting us know Ezequiel is on top of his game and taking good care of you. We appreciate it!

June 18, 2020

No pressure, but lots of patience buying a car is no fun for me. Hours of online research, reviews and so to get a idea of what kind of car you want. The final step is to go to the dea More

by Torsten
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
David Dagstanyan
Jun 19, 2020 -

East Bay BMW responded

Hi Torsten, This is one heck of a review and we can't thank you enough for taking the time to share your experience at East Bay BMW/MINI and working with our client adviser, David Dagstanyan. We truly value the opinions of our clients as much as the opportunity to do business with you. You summed up our culture very well. Also, thank you so much for acknowledging our efforts during Covid-19. We take precautions very seriously in all aspects for our clients and team members. Congratulations on your BMW and we look forward to serving you again. Best Wishes from the entire team!

May 29, 2020

I have been a customer here for over ten years. Always the best service and they have treated me with care. I can recommend them unconditionally. Ezequial is my service contact and he is very competent More

by Raj
Recommend Dealer
Yes
Employees Worked With
Mark Trimbell, Ezequiel Henriquez, Amit Prasad, Crystal Lia, Phil Wiltz, Chris Lee
May 24, 2020

Parts Department Fred in the parts department is fantastic. He went way beyond the call of duty in taking care of my situation. The dealership has always been very r More

by timothy.still
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jim Burke, Vlad Korzinin, Fred Moreno II
May 27, 2020 -

East Bay BMW responded

Hi timothy.still, Thanks for the awesome kudos to Fred Moreno II and our parts department at East Bay BMW. We appreciate your loyalty!

May 18, 2020

Ezequiel gives great client service that’s why I come back for the services. I know my car is in good care and if there are issues it’ll get resolved. More

by Jagoncillo
Recommend Dealer
Yes
Employees Worked With
Ezequiel Henriquez
May 20, 2020 -

East Bay BMW responded

Thank you for taking the time to let us know how Ezequiel did in providing great service to you!

May 16, 2020

I had the pleasure of dealing with Fred in the service dept. He was very knowledgeable and friendly and I would definitely return to this parts department to make a purchase in the future More

by D. Winston
Recommend Dealer
Yes
Employees Worked With
Fred Moreno II
May 18, 2020 -

East Bay BMW responded

Hello D. Winston, Thanks so much for the kind review regarding our Parts Specialist, Fred Moreno II. We appreciate it very much!

May 12, 2020

Service advisor that helped me upon bringing my car in for service was very helpful and knowledgeable. Kept me updated with text messaging. Would def take my car back to see him again!! More

by Duma.andy
Recommend Dealer
Yes
Employees Worked With
Ezequiel Henriquez
May 14, 2020 -

East Bay BMW responded

Hi Duma.andy, thank you so much for your positive comments about Ezequiel Henriquez and the service you received at East Bay BMW. Great to know he communicated thoroughly through the whole process. Thank you for choosing us!

May 12, 2020

Top of the line customer service. Kept me well informed about the status of my car. I was pleased with the quick and quality service! More

by dpimentel
Recommend Dealer
Yes
Employees Worked With
Ezequiel Henriquez
May 14, 2020 -

East Bay BMW responded

Hello Dpimentel, thank you; we appreciate your feedback and positive review regarding your service experience at East Bay BMW!

April 27, 2020

Always a great experience! I have been bringing my BMW to Ezequiel Henriquez for years! He is always professional and courteous. Even amid the Covid-19 environment, they have taken the necessary steps to be More

by ericsturg
Recommend Dealer
Yes
Employees Worked With
Ezequiel Henriquez
Apr 29, 2020 -

East Bay BMW responded

Hi ericsturg, Thank you for taking the time to leave us a review. We appreciate the kudos for Ezequiel Henriquez, our service advisor and recognizing we are taking extra precautions to keep East Bay safe during these uncertain times. Safety is our priority. Thanks again for your business.

March 27, 2020

Michael Sutton found me as I was looking for another salesman with whom I had an appointment to view an advertised, used BMW that was on the lot. Though the other salesman was busy, Mike took the time t More

by sully325
Recommend Dealer
Yes
Employees Worked With
Michael Sutton, Chris Lee
Mar 30, 2020 -

East Bay BMW responded

Sully325, we are so happy to read such a great review about your experience and working with Mike Sutton at East Bay BMW. He is a true professional and we're glad to know he lives up to his reputation. Congratulations on your vehicle and we hope to serve you again. Take care!

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