East Bay BMW

⭐⭐⭐⭐⭐ Service was excellent! After inquiring online about SUV options, we received a call within minutes from Mark Trimbell who was calm, cool and collected answering every question confidently while making SUV options, we received a call within minutes from Mark Trimbell who was calm, cool and collected answering every question confidently while making the entire experience meaningful. His patience and demeanor impressed me. He engaged with my daughter and wife ensuring they felt comfortable and at ease. Mark was a gentlemen opening all doors for my family and offering something to drink. It was between a 2020 GLC Mercedes and X1 BMW 4WD after visiting Audi and Lexus as well. Mark was made well aware that I liked the Mercedes and my wife was for the BMW. Regardless, he didn't sell us on why BMW was better yet he let the product speak for itself and listened to what we liked and didn't showing us the options available and searched for inventory that met 100% of our wish list. Not pushy at all. Very different experience than what I've been use to. Per my request, he had reserved a parking spot for my trade-in next to my potential future car to do some side by side comparison and testing. Mark was very accommodating and well prepared for our visits as we kept email communication. To top it off, he ensured we had a "Welcome" sign with our names on it for the reserved parking spot next to our potential future SUV. With all the rebates, discounts, matching Carmaxx trade in value and doing a bit of negotiation, he was able to get us a killer deal checking just about every box of criteria wanted. We made 3 trips before signing a 3 year lease. Highly recommend East Bay BMW and be sure to ask for Mark. It'll be worth it! More

Awesome sales team! The sales team at BMW Pleasanton was wonderful to work with! They were professional and very patient in letting me take the time I needed to make dec The sales team at BMW Pleasanton was wonderful to work with! They were professional and very patient in letting me take the time I needed to make decisions that were best for me. They were helpful, knowledgeable, and made the overall experience run smoothly. More

Excellent Day at a Dealership Jesus was knowledgable and listened to all my needs and concerns. He ensured we had a great buying experience and made our entire visit pleasant. I Jesus was knowledgable and listened to all my needs and concerns. He ensured we had a great buying experience and made our entire visit pleasant. I found 2 cars I was interested in and he was patient and helpful while I went through my decision process. At no time did I feel pressured to buy or make a hasty decision. Steven continued the tone of the experience and made going through finance quick and easy. This has been my go-to dealership for years and this buying experience was even better than all the rest! More

Great experience It was super easy working with Sunil Sharma at the East Bay dealership and getting the car model I wanted. Very professional and solid team at Eastbay It was super easy working with Sunil Sharma at the East Bay dealership and getting the car model I wanted. Very professional and solid team at Eastbay will make your car buying easy and with variety of choices of available BMW models. I recommend them to anyone looking for a good car and a good deal! More

Superb Buying Experience Jesus Martinez was great and answered every question asked. Very nice and knowledgeable. I will refer my friends. Jesus went above and beyond in mak Jesus Martinez was great and answered every question asked. Very nice and knowledgeable. I will refer my friends. Jesus went above and beyond in making sure our buying experience was great. More

Mike in sales was awesome! My buying experience was so great because I had Mike to help me! So completely happy! He went above and beyond..... I will refer him to everybody I kn My buying experience was so great because I had Mike to help me! So completely happy! He went above and beyond..... I will refer him to everybody I know looking for a BMW! More

Above and beyond Our salesman went above and beyond what most of the sales people we encountered while shopping for our new BMW. The only reason we came back to this Our salesman went above and beyond what most of the sales people we encountered while shopping for our new BMW. The only reason we came back to this dealership was because of our salesman, he definitely got the most car for our money and made us feel it was a priority for him to find us the exact car we wanted and he did just that and even a bit more. I would recommend him to any of our friends and family. More

Great experience !! Jesus Martinez is very helpful & friendly & the whole staff are extremely nice !!! I wish I got the best price of the vehicle though. But I’ll probabl Jesus Martinez is very helpful & friendly & the whole staff are extremely nice !!! I wish I got the best price of the vehicle though. But I’ll probably go back to this dealer for my next vehicle. More

Wrong car right dealership we went car shopping at East Bay BMW last Monday to look for a new vehicle. we was greeted by Jesus Martinez, who made us feel comfortable at the we went car shopping at East Bay BMW last Monday to look for a new vehicle. we was greeted by Jesus Martinez, who made us feel comfortable at the showroom and he showed us around and guided us through the available cars there. I must say that this was my best car shopping experience ever. The salesman was very informative and he was answering every question of ours patiently. I ask what price can we get our car for, he quoted the exact price we agree with. However, once the vehicle was delivered for pick up, it turn out to be the wrong vehicle. It was not the one we test drove and it did not have the features we agreed on. After countless times trying to call the dealership about the mix up, we finally drove the vehicle back to them only to realize it was indeed the wrong vehicle. Nowadays, it commonly seen that car salesmen just don’t do enough good job and their only objective is to get money out of your wallet. But, General Manager Joe Pagano sat us down and explain how the dealership was going to make this right. Not only did he make it right but Joe delivers an incredible service and gives a very pleasant experience. We will be coming to your showroom for the years ahead. Thank you, More

Michael Sutton Michael was extremely helpful and knowledgeable. Michael spent quite a bit of time with us and patiently showed us the many features of the car. Michael was extremely helpful and knowledgeable. Michael spent quite a bit of time with us and patiently showed us the many features of the car. More