Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
East Bay BMW
Pleasanton, CA
722 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
Showing 722 reviews
August 17, 2020
Jesus‘ customer service was amazingIt was painless and Jesus‘ customer service was amazing It was painless and easy transition He was very accommodating and patient Definitely I felt that he was list Jesus‘ customer service was amazing It was painless and easy transition He was very accommodating and patient Definitely I felt that he was listening to my concerns and questions More
by Shamvid
Employees Worked With
Jesus E Martinez, Vlad Korzinin
August 16, 2020
This was my first experience with BMW and the Team at Hendricks was amazing! Gregory was excellent and provided amazing service as well as the Gaberial in the finance department! Hendricks was amazing! Gregory was excellent and provided amazing service as well as the Gaberial in the finance department! More
by Anthony
Employees Worked With
Gregory Angell, Gabe Cabrera
August 14, 2020
Went in to grab a part and Fred was very helpful with getting me in and out with the correct part. highly recommended!! Hopefully don’t need to go back for parts again!! Lol getting me in and out with the correct part. highly recommended!! Hopefully don’t need to go back for parts again!! Lol More
by deezy209
Employees Worked With
Fred Moreno II
August 13, 2020
Quick, efficient, have the parts I needed available. Price could be better Fred was knowledgeable. He offered to bring the parts to my car. Great experience available. Price could be better Fred was knowledgeable. He offered to bring the parts to my car. Great experience More
by 535ibreaks
Employees Worked With
Fred Moreno II
August 05, 2020
X5 xDrive45e Purchase Have the highest praise for Greg and team working with me on my BMW purchase. Patient and professional. Could not be happier with the experience and Have the highest praise for Greg and team working with me on my BMW purchase. Patient and professional. Could not be happier with the experience and vehicle. More
by Peter
Employees Worked With
Gregory Angell
August 01, 2020
Total Pro's These guys are all business and great at what they do. I have to give a nod to Amit, his professionalism, courtesy and demeanor is an extension of the These guys are all business and great at what they do. I have to give a nod to Amit, his professionalism, courtesy and demeanor is an extension of the BMW brand. Excellent. More
by Steve X1
Employees Worked With
Amit Prasad
July 30, 2020
The sales and post sales training on the car were great. No high pressure to buy compared to other dealers. They cleaned the car and filled with gas and electricity! No high pressure to buy compared to other dealers. They cleaned the car and filled with gas and electricity! More
by Shmoopy
Employees Worked With
Jaspreet Aujla, Charles Slan
July 30, 2020
Quick and painless transaction. Thank you to Mark and Michael for the professional help, upfront information with no surprises. I highly recommend this dealership and Mark/Michael. Michael for the professional help, upfront information with no surprises. I highly recommend this dealership and Mark/Michael. More
by Johnaronis.pi
Employees Worked With
Mark Trimbell, Michael Sutton
July 24, 2020
I went in for a service on July 8, 2020 and both Fred Moreno and Ezequiel Henriquez were extremely helpful and knowledgable. Great customer service! Moreno and Ezequiel Henriquez were extremely helpful and knowledgable. Great customer service! More
by chris_72
Employees Worked With
Ezequiel Henriquez, Fred Moreno II
July 16, 2020
Customer Service! The service manager Joshua and Jim always try to rectify issues and keep you happy. I appreciated the fact they both went out the way to ensure prop The service manager Joshua and Jim always try to rectify issues and keep you happy. I appreciated the fact they both went out the way to ensure proper care of my vehicle. They are doing a great job despite not enough workers and staff due to covid -19 etc. However, service is slow and appointment made for pick up of loaner was not taken care of properly. More
by Aldrich
Employees Worked With
Jim Burke, Joshua Presinal
