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East Bay BMW
Pleasanton, CA
716 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 716 reviews
October 20, 2020
Excellent service while I waited. Felt totally safe in the lounge, saw people coming through regularly to clean surfaces and remove trash. Had oil service, brake flush, interior/exterior protectant refre the lounge, saw people coming through regularly to clean surfaces and remove trash. Had oil service, brake flush, interior/exterior protectant refresh completed and took the proactive step of having the battery replaced on my now 5-year old car. More
by Rick
Employees Worked With
Geoff Murrray
October 19, 2020
Nothing but great things to say! Ryan is always great to work and the team at East Bay BMW always goes the extra mile to satisfy the customer. work and the team at East Bay BMW always goes the extra mile to satisfy the customer. More
by jsb33
Employees Worked With
Stanley Varghese, Ryan Moayer
October 12, 2020
Great service from Amit! He greeted me with the utmost respect and took great care of my car as if it were his own. Will be taking my car for all of my services from now on. respect and took great care of my car as if it were his own. Will be taking my car for all of my services from now on. More
by Weiboy718
Employees Worked With
Amit Prasad
October 06, 2020
Nice location. Very friendly staff. I got a car from this dealership and only do service here even though it’s not the closest location to me. I do like to work with this dealership because they can listen t dealership and only do service here even though it’s not the closest location to me. I do like to work with this dealership because they can listen to people and always trying to help you. More
by Maksym
Employees Worked With
Kier Custodio, Mark Trimbell, Amit Prasad
October 06, 2020
Hello everyone I’m pleased to say once again East Bay BMW Fred Moreno || took good care of me so plolite and conservative in so many ways! He treats me like I’m apart of the BMW family and I really apprecia Fred Moreno || took good care of me so plolite and conservative in so many ways! He treats me like I’m apart of the BMW family and I really appreciate his compentense to get the job done! From the first day on the phone with just being real not keeping anything from me because I’m Black but he treated me like I should have been treated. It’s not a lot of people that treat us that way me and my Mother are so pleased with his outstanding performance and service we now feel comfortable to walk inside a Multi billion dollar company such as East Bay BMW with our heads held high and our confidence out the roof! Because Fred Moreno || gave that to us something better than customer service! Thanks FRED YOUR THE BEST!! More
by tramicshacole17
Employees Worked With
Fred Moreno II
September 22, 2020
Fred went over and beyond with not only ordering my key fob but also assembling it for me. He also helped with a mirror cap i ordered a few weeks ago! Excellent service. fob but also assembling it for me. He also helped with a mirror cap i ordered a few weeks ago! Excellent service. More
by jackievcarlisle
Employees Worked With
Fred Moreno II
September 15, 2020
Amazing buying experience. If you want to drive a BMW the team at East Bay BMW will make it happen. This is my 3rd BMW & I’m a happy repeat Customer. Thanks Mike for assisting me with the new car, loving it. team at East Bay BMW will make it happen. This is my 3rd BMW & I’m a happy repeat Customer. Thanks Mike for assisting me with the new car, loving it. More
by ShannonTaylor
Employees Worked With
Michael Sutton, Fred Moreno II
September 14, 2020
The service team was prompt. They explained all options. I was somewhat frustrated and they were very patient and professional. Kevin Rigo was my service manager and he was very helpful. I was somewhat frustrated and they were very patient and professional. Kevin Rigo was my service manager and he was very helpful. More
by Lrodley
Employees Worked With
Kelvin Pun, Kevin Rego
September 07, 2020
Wasn’t treated with respect and had your people to talk to me crazy. The overall service was badly. And content was left in my car that was not minds to me crazy. The overall service was badly. And content was left in my car that was not minds More
by madisonga28
Employees Worked With
Joshua Presinal, Ryan Moayer
