East Bay BMW

Parts Department Fred in the parts department is fantastic. He went way beyond the call of duty in taking care of my situation. The dealership has always been very r Fred in the parts department is fantastic. He went way beyond the call of duty in taking care of my situation. The dealership has always been very responsive - I've owned 5 cars from these folks. If you have a question, or need a part - Fred is your resource. More

Ezequiel gives great client service that’s why I come back for the services. I know my car is in good care and if there are issues it’ll get resolved. back for the services. I know my car is in good care and if there are issues it’ll get resolved. More

I had the pleasure of dealing with Fred in the service dept. He was very knowledgeable and friendly and I would definitely return to this parts department to make a purchase in the future dept. He was very knowledgeable and friendly and I would definitely return to this parts department to make a purchase in the future More

Service advisor that helped me upon bringing my car in for service was very helpful and knowledgeable. Kept me updated with text messaging. Would def take my car back to see him again!! for service was very helpful and knowledgeable. Kept me updated with text messaging. Would def take my car back to see him again!! More

Top of the line customer service. Kept me well informed about the status of my car. I was pleased with the quick and quality service! about the status of my car. I was pleased with the quick and quality service! More

Always a great experience! I have been bringing my BMW to Ezequiel Henriquez for years! He is always professional and courteous. Even amid the Covid-19 environment, they have taken the necessary steps to be Ezequiel Henriquez for years! He is always professional and courteous. Even amid the Covid-19 environment, they have taken the necessary steps to be safe for everyone. More

Michael Sutton found me as I was looking for another salesman with whom I had an appointment to view an advertised, used BMW that was on the lot. Though the other salesman was busy, Mike took the time t salesman with whom I had an appointment to view an advertised, used BMW that was on the lot. Though the other salesman was busy, Mike took the time to find the car, take a test drive and answer all my questions. I ended up closing the deal with Mike and I couldn't be happier! Mike is a great guy who takes the time to not just listen to you, but actually hear what you are looking for. Thanks Mike! More

I had a lot of questions and Fred in the parts department answered all of them. He was Very patient and polite. Thanks again Fred. answered all of them. He was Very patient and polite. Thanks again Fred. More

Outstanding experience that I’ve come to expect from East Bay BMW in buying my cars over the past 20 years. There are BMW dealerships that are much closer to where I live but I choose to drive the extra dist Bay BMW in buying my cars over the past 20 years. There are BMW dealerships that are much closer to where I live but I choose to drive the extra distance. More