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East Bay BMW
Pleasanton, CA
619 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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January 18, 2019
Technology assistance I couldn’t get my new iPhone to connect properly and had been frustrated for weeks. I stopped into the dealership and Fiorella Cuba met me at the door I couldn’t get my new iPhone to connect properly and had been frustrated for weeks. I stopped into the dealership and Fiorella Cuba met me at the door. She was friendly, helpful and knew exactly how to get my phone to pair quickly. She not only solved the issue, she made sure I understood how to do it as well in case it happened again in the future. I was pleasantly surprised as how quickly my issue was solved. Thank you! More
by Dceizlervarin6
Employees Worked With
Fiorella Cuba - Genius
December 31, 2018
Ultimate Service, Ultimate Sales Team, Ultimate Experience Darryl and I just leased our BMW X3 from East Bay BMW today. Our fourth BMW from East Bay BMW. I can't THANK East Bay BMW team enough to make my exp Darryl and I just leased our BMW X3 from East Bay BMW today. Our fourth BMW from East Bay BMW. I can't THANK East Bay BMW team enough to make my experience an extra ordinary one. Sunny Khan is THE most amazing sales rep I have ever met. He went WAY above and beyond to make my experience an extra ordinary one. He explained every little detail about the car very passionately and he was super helpful and understanding when I mentioned that I need a day to sleep on it. There was no pressure, no push and no judgement. Charles Slan is very professional, polite, knowledgeable and he understands the customers and their needs. He was constantly checking in with me to make sure that I get what I was looking for. I was stuck on a very special color and he made it possible. Charles worked so hard to make sure that all my needs are met and I get what I am looking for. He did a tremendous research and kept me in the loop along the way. Thank you Charles! Kelvin Pun in finance made everything so easy and seamless that I can't even find words to THANK him. He offered us the best deal possible and went in each and every detail to make sure we understood everything (even fine print - there was non though - this is East Bay BMW - there is no fine print). Everything is crystal clear and printed in BOLD. Kelvin, Thank you man!!! ....and what can I say about James Bingham. James is the reason I am a repeat customer. A very polite, very knowledgeable, he ensures that we are comfortable and all our questions are answered and ALWAYS offers THE BEST deals possible. James you made our visit an extra special one and I want to THANK you for an outstanding customer service, courtesy and your time, Every time I am at East Bay BMW, I feel like I am home. No pressure, no judgement, just warm people with smiling faces, willing to help and man they know how to dress up. It starts from the top and I think credit again goes to James Bingham. Thank you again East Bay BMW team (James Bingham, Charles Slan, Sunny Khan and Charles Pun). You rock!!! More
by Darryl
Employees Worked With
James Bingham, Charles Slan, Sunny Khan
October 03, 2018
Amazing I get a great deal trade in my camaro 2013 and a great price in the new camaro 2018 and everything thanks to Jaime Abrego I get a great deal trade in my camaro 2013 and a great price in the new camaro 2018 and everything thanks to Jaime Abrego More
by Alex
Employees Worked With
Jaime Abrego
September 11, 2017
Great Service.. Brought my 550i in for the customer care program. The service techs concluded that I needed new injectors and high pressure fuel pump replaced. Once c Brought my 550i in for the customer care program. The service techs concluded that I needed new injectors and high pressure fuel pump replaced. Once completed, and overall inspection was done, and other problems were found. The service manager, handled all communication with warranty company, and was able to complete the work in a timely manner, taking into account that the engine had to be removed in order to get to the timing chain gaskets. Great job.. More
by ToddB5150
Employees Worked With
Amit Prasad, Joshua Presinal.
March 20, 2017
Worst Dealership Ever Never return the car back on time and keeps delaying it. Poor servicing, visit the dealership 3 times within 4 months. Yet, return the car back with Never return the car back on time and keeps delaying it. Poor servicing, visit the dealership 3 times within 4 months. Yet, return the car back with additional mild scratches on the sides. Just the worst experience ever with the dealership, when other dealerships perform a better job than it. More
by hndc852
Employees Worked With
Alan Elias
November 10, 2016
UNHAPPY CUSTOMER. Too much lies. Sloppy Job. Deceiving Customer. It took more than 2 months and still not finish with the Transfer Title. Don't do business with this pl Too much lies. Sloppy Job. Deceiving Customer. It took more than 2 months and still not finish with the Transfer Title. Don't do business with this place. More
by DN
Employees Worked With
Liz Magana, Mark Tremble, Greg Angell.
February 19, 2016
Great experience in service department! I wanted to share great experience I had today with my car. I spoke with the representative name Ezequiel Henriquez over the phone few days ago. I tol I wanted to share great experience I had today with my car. I spoke with the representative name Ezequiel Henriquez over the phone few days ago. I told him about suspicious red light coming up when I started the engine. He advised me to bring the car in to pin point the problem. He said he would set up a rental car aside for me. This morning everything was ready to go and he was very helpful! He discovered another potential problem that I noticed too. He seemed very knowledgeable and he made me feel very comfortable. I highly recommend him as your service advisor. I just love this place! Best coffee in town!!!!?????? More
by Matilda27
Employees Worked With
Ezequiel Henriquez
January 13, 2016
Satisfaction on the Service provided on my BMW Was very happy with the Service I received from Johnathan Castaing. He is very professional and knowledgeable and certainly makes sure that my car i Was very happy with the Service I received from Johnathan Castaing. He is very professional and knowledgeable and certainly makes sure that my car is always kept in good condition. When I have called him with a problem he does not hesitate to get my car in to have the problem solved. I will always recommend Johnathan Castaing and hope that the General Manager will appreciate a great Employee. That's what makes a Good Dealership!!! More
by joyful aurelia26
Employees Worked With
Johnathan Castaing
November 19, 2015
Complete satisfaction Ezequiel Henriquez makes great recommendation for my BMW X5 is knowledge is very much appreciated. Angelo Galindo is also very helpful when it comes t Ezequiel Henriquez makes great recommendation for my BMW X5 is knowledge is very much appreciated. Angelo Galindo is also very helpful when it comes to getting a loaner car until my car is ready.These two guys make a great team. More
by tredog#1
Employees Worked With
Ezequiel Henriquez /Angelo Galindo
October 31, 2015
Purchase of my 340i Overall it was an awesome experience. The negotiation was no hassle got the price I found fair and the customer service all the way until i pulled of Overall it was an awesome experience. The negotiation was no hassle got the price I found fair and the customer service all the way until i pulled off the lot in my new car was awesome. Daniel Fox was a great person to work with. More
by bgoj22
Employees Worked With
Daniel Fox
