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East Bay BMW

Pleasanton, CA

4.9
558 Reviews

4350 Rosewood Drive

Pleasanton, CA

94588

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Showing 558 reviews

March 27, 2010

I attempted to provide business to these folks at least twice, I should have learnt the first time. I will not go into a lot of details for the first instance but this time it was even more insulting. I h More

by zpervez
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Sales Rep
July 06, 2009

I have taken my car in three times now for a problem with intermittent starting, at times when I turn the key the car’s electrical goes on but the starter does not crank. Every time I bring it in they find s More

by Danville125
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Toby, Justin
December 01, 2008

AAron Ginn - courteous, professional, and polite. Vehicle was purchased from another dealership, but had to go in for an electrical service. The process from beginning to end was smooth - includes p More

by BMWKoito
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Aaron Ginn
February 06, 2008

Great service at East Bay Bmw in Pleasanton! Very professional, very courteous, and fine quality of work done on my car. Aaaron Ginn, my service advisor, is a gent! I went in for an intermittent driv More

by gpagonis
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Aaron Ginn
October 19, 2007

The service center at East Bay BMW are amazing! So professional, they greet you when you pull up, and ask all the necessary questions to get you on your way quickly. Extremely efficient at following u More

by r.song
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Scott Murphy
September 10, 2006

I went into this dealership on Sept. 7th and negotiated a deal which I could get a lease on a X3 for 36-month at a very good monthly payment. General Manager Lary Maxson agreed on our deal that night so we More

by didar
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
Larry Maxson
June 16, 2004

Called the dealer to see if an appointment is needed for an oil change. They said no need. Took the car in. The service advisor said the car is due for a 30,000 mile service and it is covered by the full ma More

by gvcl
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
No
June 02, 2003

Had the worst oil change service ever. I purposely went out of my way to this dealer because my other experience with them was quite pleasant. Jesse was very professionaly when writing up my service, had More

by AnthonyM3
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
No
Employees Worked With
Jesse Thayne
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