Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
East Bay BMW
Pleasanton, CA
682 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
Showing 682 reviews
October 06, 2020
Nice location. Very friendly staff. I got a car from this dealership and only do service here even though it’s not the closest location to me. I do like to work with this dealership because they can listen t dealership and only do service here even though it’s not the closest location to me. I do like to work with this dealership because they can listen to people and always trying to help you. More
by Maksym
Employees Worked With
Kier Custodio, Mark Trimbell, Amit Prasad
September 22, 2020
Fred went over and beyond with not only ordering my key fob but also assembling it for me. He also helped with a mirror cap i ordered a few weeks ago! Excellent service. fob but also assembling it for me. He also helped with a mirror cap i ordered a few weeks ago! Excellent service. More
by jackievcarlisle
Employees Worked With
Fred Moreno II
September 15, 2020
Amazing buying experience. If you want to drive a BMW the team at East Bay BMW will make it happen. This is my 3rd BMW & I’m a happy repeat Customer. Thanks Mike for assisting me with the new car, loving it. team at East Bay BMW will make it happen. This is my 3rd BMW & I’m a happy repeat Customer. Thanks Mike for assisting me with the new car, loving it. More
by ShannonTaylor
Employees Worked With
Michael Sutton, Fred Moreno II
September 14, 2020
The service team was prompt. They explained all options. I was somewhat frustrated and they were very patient and professional. Kevin Rigo was my service manager and he was very helpful. I was somewhat frustrated and they were very patient and professional. Kevin Rigo was my service manager and he was very helpful. More
by Lrodley
Employees Worked With
Kelvin Pun, Kevin Rego
September 07, 2020
Wasn’t treated with respect and had your people to talk to me crazy. The overall service was badly. And content was left in my car that was not minds to me crazy. The overall service was badly. And content was left in my car that was not minds More
by madisonga28
Employees Worked With
Joshua Presinal, Ryan Moayer
September 03, 2020
Everyone was amazing! From Matthew Allen’s direction, Kevin Rego service help, to Chris Lee! I love East.Bay BMW! This dealership is the only one I go too! Kevin Rego service help, to Chris Lee! I love East.Bay BMW! This dealership is the only one I go too! More
by Annh
Employees Worked With
Matthew Allen, Kevin Rego, Chris Lee
September 01, 2020
Professional, efficient. I have been dealing with East Bay BMW for over 4 years and am always pleased with the service experience. Amit is the best! Bay BMW for over 4 years and am always pleased with the service experience. Amit is the best! More
by Bob Z.
Employees Worked With
Amit Prasad
August 29, 2020
The Mini dealership was very helpful with getting a new car for me and acted very promptly through all the processes. Thank you especially Daniel!! car for me and acted very promptly through all the processes. Thank you especially Daniel!! More
by joanne
Employees Worked With
Gabe Cabrera, Daniel Fox
August 25, 2020
Staff was was friendly and caring. Everything was explained without rushing and the car was ready based on the estimated time given for the service. explained without rushing and the car was ready based on the estimated time given for the service. More
by Ahescher
Employees Worked With
Custodio Kier
