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East Bay BMW
Pleasanton, CA
561 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 561 reviews
May 05, 2013
Had the absolute best and easiest experience ever trading in my 2010 BMW to get a newer one. Said and the finance manager were extremely friendly and professional during my entire visit. I will be referring in my 2010 BMW to get a newer one. Said and the finance manager were extremely friendly and professional during my entire visit. I will be referring my friends and family members to East Bay BMW based simply off the service I received. They know how to treat their customers and make the normally dreaded car buying experience easy! More
by RicheleMarie
Employees Worked With
Said Abdelaziz
March 06, 2013
We just got our second car on lease with East Bay BMW with the help of Mr.Said Abdelaziz.He helped us with our first BMW and then the second one.I would highly recommend this person to my friends wheneve with the help of Mr.Said Abdelaziz.He helped us with our first BMW and then the second one.I would highly recommend this person to my friends whenever they would like to purchase a BMW and of course East Bay BMW dealership.Thanks! More
by njtiu
Employees Worked With
Said Abdelaziz
March 06, 2013
Brought my car to East Bay BMW for car detailing and the whole process of dropping the car off and leaving with a loaner car didn't take long with the help of Mr.David Brum.Thanks for your Great service. whole process of dropping the car off and leaving with a loaner car didn't take long with the help of Mr.David Brum.Thanks for your Great service. More
by njtiu
October 28, 2012
Yesterday I had the BEST car-buying experience of my life. This is pretty amazing since when I bought my last car at Weatherford BMW, it was my worst. (see my Yelp review for them). From the moment I life. This is pretty amazing since when I bought my last car at Weatherford BMW, it was my worst. (see my Yelp review for them). From the moment I arrived I was greeted warmly and placed in the hands of the great Howard Zimmerman. He took me out for a test drive and in addition to being very knowledgable about the cars I was interested in, he was a great conversationalist. He listened to what I was saying, understood and helped me understand which car I should go with (after all of my questions and list of demands). You might be surprised to know that it was the least expensive model on the lot of all I looked at that I ended up buying. There was no pressure whatsoever in any way. He treated me and the deal perhaps the same way he would had I spent another $10k or more. Impressive. AND- my lease on my current BMW was up at Weatherford, and I thought I'd have to drive it back there and see those not-so-great people. Not so. Howard took care of everything there on the spot. Even the finance guy was super-nice, didn't try to pressure me into buying anything, and answered my direct questions without hesitation. (ie. Does he make a commission on anything extra he sells?) Scott Day is the Sales Manager, and I'll have to say, runs a great business. He was very busy, but made sure to treat me with undivided attention. At the end of the purchase, Howard got into the car with me and went over EVERY switch, lever, and instructions. I couldn't believe it. THAT'S customer service. I will urge all of my friends and family to make the drive to Pleasanton if they're looking for a BMW or Mini. It's WELL WORTH the trip. I will be back! And look forward to it! Thank you! More
by NatashaMillerMusic
Employees Worked With
Howard Zimmerman
September 12, 2012
I took my 325ci in for Inspection 1 and Inspection 2. They found problems with my car. The service was performed. I picked it up the next day; the car was driving worse then it was originally. I took the They found problems with my car. The service was performed. I picked it up the next day; the car was driving worse then it was originally. I took the car back to be checked they found another component wrong. Service was performed, picked the car up. Still not drivinig correct. Took the car back for the third time to be told it was a warped brake disc. Which should have been found on the original Inspection. It is now 4 months later and I am finding incorrectly installed spark plugs, courtesy of East Bay BMW. I have switched to Performance Technic because of the unsatisfactory service from East Bay. More
by nic.boutte
Employees Worked With
Kevin Rego
September 07, 2012
John Wolff is really help me a lot while I purchase my new X3 since I just moved here. Understand what I need and passionate look for what he can provide to fit my needs. new X3 since I just moved here. Understand what I need and passionate look for what he can provide to fit my needs. More
by jiannder
June 02, 2012
Great experience working with Steve Kong. I was looking for 2013 335 model which is not even in production and in high demand. He went up and down to meet all my demands. Sure recommend this dealer and spe for 2013 335 model which is not even in production and in high demand. He went up and down to meet all my demands. Sure recommend this dealer and specifically Steven. More
by felixshv
Employees Worked With
Steve Kong, Steven Kong
March 08, 2012
They have free hot chocolate which is pretty cool, comes out at the right temp too which is really cool Now thats where the good things end. I had a spark plug replaced up there, they screwed it up and I out at the right temp too which is really cool Now thats where the good things end. I had a spark plug replaced up there, they screwed it up and I had to get a new one installed down in BMW San Diego, I told them to fax a copy of the paperwork down to BMW san diego since it was still under warranty and they never did, so the spark plug I had installed AGAIN came out of pocket when it was under warranty. Later on; a few years later I had my oil changed, with that comes a full inspection, literally a few weeks later my car breaks down and doesn't start. When I called them and told them the issue they said that they couldn't anticipate future problems. Whats the point of having a car inspected if thats the case? BMW San Diego and Encinitas on a side note are good and I had good experiences at both of those places. More
by morag12
Employees Worked With
dont remember
February 24, 2012
Tony was extremely helpful in introducing and explaining in detail the BMW(X5) that I bought. His explanation helped us make up our mind very quickly and easily. I love what I bought and I love the optional in detail the BMW(X5) that I bought. His explanation helped us make up our mind very quickly and easily. I love what I bought and I love the optional features that I chose for my car. And above all I love his professional service. I will surely come back to him when I am in need of another BMW. More
by Dave_R_Yang
Employees Worked With
Tony Yuan
December 19, 2011
Mr. Said Abdelaziz did a outstanding job with service and explaining the equipment on the vehicle. As a front line employee he was a stand out. I will be back when looking for another vehicle. THANKS For The explaining the equipment on the vehicle. As a front line employee he was a stand out. I will be back when looking for another vehicle. THANKS For The Great SERVICE. Mr.Moreno More
by Fastball
Employees Worked With
Said H Abdelaziz, Said Abdelaziz
