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East Bay BMW

Pleasanton, CA

4.9
555 Reviews

4350 Rosewood Drive

Pleasanton, CA

94588

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Showing 555 reviews

June 02, 2012

Great experience working with Steve Kong. I was looking for 2013 335 model which is not even in production and in high demand. He went up and down to meet all my demands. Sure recommend this dealer and spe More

by felixshv
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Steve Kong, Steven Kong
Jun 06, 2012 -

East Bay BMW responded

Felix, Thank you for taking the time to leave feedback about your recent experience. We aim to deliver a truly exceptional experience to each and every guest. Your input will help us build a better experience for all of our future service and sales guests. If you have any questions please feel to contact me at (925)463-2555 or donna.gebers@hendrickauto.com. Thank you, Donna Gebers General Manager

March 08, 2012

They have free hot chocolate which is pretty cool, comes out at the right temp too which is really cool Now thats where the good things end. I had a spark plug replaced up there, they screwed it up and I More

by morag12
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
dont remember
February 24, 2012

Tony was extremely helpful in introducing and explaining in detail the BMW(X5) that I bought. His explanation helped us make up our mind very quickly and easily. I love what I bought and I love the optional More

by Dave_R_Yang
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tony Yuan
December 19, 2011

Mr. Said Abdelaziz did a outstanding job with service and explaining the equipment on the vehicle. As a front line employee he was a stand out. I will be back when looking for another vehicle. THANKS For The More

by Fastball
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Said H Abdelaziz, Said Abdelaziz
November 22, 2011

My wife and I started our BMW search first at Concord BMW. However, we were both dissatisfied with the service we received from the Concord salesperson. He did not listen to us, tried to sell us a new BM More

by rkenney
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tony Yuan
Nov 28, 2011 -

East Bay BMW responded

Rebecca, Thank you so much for taking the time to share your recent sales and service experience with East Bay BMW. We pride ourselves on offering excellent customer service and are delighted to read reviews such as the one you posted. As a small token of our appreciation, please accept this $50 gift certificate towards the purchase of any BMW accessory, apparel, hat, coffee mug, keychain, etc. found in our parts boutique. Please print this out and present to the Parts Advisor when you are ready to purchase. Again, thank you for the positive and detailed review of your experience. Sincerely, Donna Gebers General Manager

November 07, 2011

Our experience at East Bay was quite good, and yes we would recommend to friends who are looking at new vehicles, strongly consider visiting East Bay BMW. More

by GEODDEM
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Blair Robinson, Blair Robinson
Nov 07, 2011 -

East Bay BMW responded

Thanks for the kind words in your review! We're glad that you chose East Bay BMW and for taking the time to share your positive purchasing experience with Blair Robinson, BMW Client Advisor. Please print this email and stop by our parts department/boutique and choose a BMW mug, cap, OR keychain compliments of East Bay BMW! Sincerely, Donna Gebers General Manager

October 26, 2011

Shawn was great to work with. When we first arrived at the dealership, Shawn approached us with a smile and let us know that he was there to help us if we needed him. I didn't feel pushed or harassed as More

by elsab
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Shawn Randolph
Oct 27, 2011 -

East Bay BMW responded

Elsa, Congratulations on the purchase of your new BMW 328i. Thank you for choosing East Bay BMW and for taking the time to share your positive purchasing experience with Shawn Randolph, BMW Client Advisor. Please print this email and stop by our parts department/boutique and choose a BMW keychain compliments of East Bay BMW. Sincerely, Donna Gebers General Manager

September 12, 2011

Tony is a great dealer and a good person. It was a great pleasure doing business with East Bay BMW. Would recommend it to friends and family. More

by irodic
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tony
August 12, 2011

Wonderful to work with! You should seek out John Daniel to work with. He is knowledgeable and understands the needs of the customer. It was a great experience. More

by papingo
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Daniel, John Daniel
July 02, 2011

This was our first time at a BMW dealership. I had checked advertised prices on-line and it looked like East Bay BMW had the most competitive certified pre-owned pricing. I first stopped by to just l More

by jmullig
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Daniel, John Daniel