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East Bay BMW

Pleasanton, CA

4.9
619 Reviews

4350 Rosewood Drive

Pleasanton, CA

94588

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Showing 619 reviews

February 19, 2020

Just wanted to thank Mark Trimbell the sales associate for acting so professional throughout the Entire process of our purchase of BMW 330i. He was extremely helpful in explaining to us all advantages of More

by Massoud95034
Recommend Dealer
Yes
Employees Worked With
Joe Pagano, Steven Kong, Mark Trimbell
Feb 20, 2020 -

East Bay BMW responded

Massoud95034, we strive for 100% satisfaction, and it is great to see you had such a positive experience with Mark Trimbell in purchasing your BMW 330i. Mark is consistently a true professional. We're glad to know he made the process easy for you. Thank you for your patronage!

February 15, 2020

Excellent experience - very professional from arrival to closure and a very fair price. Jason was very professional and great to work with. He explained every part of the progress. More

by ken-davidson
Recommend Dealer
Yes
Employees Worked With
Jason Anderson
Feb 18, 2020 -

East Bay BMW responded

Thank you again for taking the time to let us know how Jason Anderson did. He is a pro for sure and we appreciate you letting us know. Take care!

February 15, 2020

The service department are a bunch of incompetent crooks. Avoid at all costs. I took my car in for a flat tire and they screwed up the entire alignment and frame. The worst service I have ever had ... hand d More

by Disgruntled customer
Recommend Dealer
No
Employees Worked With
Geoff Murrray
Feb 19, 2020 -

East Bay BMW responded

Disgruntled Customer, we are disappointed to see your low star rating. We know you've been in contact with our Service Manager, Jim Burke and Geoff to get this resolved and the team has explained why this is not applicable warranty work. If you have further questions please feel free to reach out to Jim again at 925-251-7015. Thank you.

February 06, 2020

Had a really wonderful Experience yesterday at Pleasanton BMW. I met with Jia Hao & Jeremy Clay and both of them were completely professional and super easy going. I really like their friendly approach.....I More

by Deborah M
Recommend Dealer
Yes
Employees Worked With
Jia Hao, Jeremy Clay
Feb 11, 2020 -

East Bay BMW responded

Hi Deborah M., Thank you so much for leaving this awesome review of Jia hao and Jeremy at East Bay BMW. This makes us very proud to know they are recognized for their care in handling you as a client and also for pointing out we hire some great individuals! We work hard to train and ensure we are hiring people who care, so thanks again for pointing it out. We appreciate your business.

February 02, 2020

Everything regarding this dealership is professional and courteous in my opinion. My sales rep Mike was very patient and knowledgeable helping me find the model that fit my needs and budget. So well in fa More

by rcorden
Recommend Dealer
Yes
Employees Worked With
Michael Sutton, Chris Lee
Feb 04, 2020 -

East Bay BMW responded

Thank you again for taking the time to let us know how we did. Great to know Mike and Chris provided exceptional service for you. We are very proud of our team and always love to hear these types of reviews !

February 01, 2020

Mark was a good salesperson worked with me as a first time buyer. Overall great experience with East Bay BMW. Definitely would recommend finding a car with them. More

by Jonathan Nguyen
Recommend Dealer
Yes
Employees Worked With
Mark Trimbell, Chris Lee
Feb 04, 2020 -

East Bay BMW responded

Hi Jonathan Nguyen, thank you so much for your first time buyer experience at East Bay BMW and working with Mark Trimbell. We appreciate your review!

January 19, 2020

This is my third BMW it I’m going to get from BMW EastBay. Sunil Sharma was amazing he helped me get a great deal and was very patient with me. This location always has great service and they really More

by Harrf_akbar
Recommend Dealer
Yes
Employees Worked With
Sunil Sharma, Phil Wiltz
Jan 21, 2020 -

East Bay BMW responded

Harrf_akbar, we strive for 100% satisfaction, and it is great to see you had such a positive experience at East Bay BMW. Wonderful to know Sunil Sharma and Phil Wiltz took good care of you throughout your purchase experience!

January 17, 2020

We are excited to lease our first BMW, thanks to East Bay BMW! The team made it easy & seamless, esp when shopping with our children! More

by Celestem
Recommend Dealer
Yes
Employees Worked With
Jason Burgess, Bob Shankle, Chris Lee
Jan 21, 2020 -

East Bay BMW responded

Celestem, we really appreciate your feedback!

January 15, 2020

Ezequiel is an amazing service advisor. He has been offering me help for 6 years and always gets things done. He is a very hard working person! More

by Selena Hwang
Recommend Dealer
Yes
Employees Worked With
Ezequiel Henriquez
Jan 16, 2020 -

East Bay BMW responded

Selena Hwang, thanks for your praise and kind comments about Ezequiel in our service department. We appreciate it!

January 15, 2020

I have been servicing my cars at East Bay BMW for a few years now and they always take care of my cars and needs. If you are looking for a service advisor ask for Geoff Murray. More

by X3 bimmer
Recommend Dealer
Yes
Employees Worked With
Joe Pagano, Charles Slan, Jim Burke, Joshua Presinal, Geoff Murrray, Phil Wiltz, Casey Conley, Danilo 'Dan' Arrienda, Frank Key, Mario Panela
Jan 16, 2020 -

East Bay BMW responded

X3 Bimmer, we really appreciate your positive review and the kudos for Geoff Murray and the rest of the team. Thank you for your patronage. Take care!

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