East Bay BMW

I had the pleasure of dealing with Fred in the service dept. He was very knowledgeable and friendly and I would definitely return to this parts department to make a purchase in the future dept. He was very knowledgeable and friendly and I would definitely return to this parts department to make a purchase in the future More

Service advisor that helped me upon bringing my car in for service was very helpful and knowledgeable. Kept me updated with text messaging. Would def take my car back to see him again!! for service was very helpful and knowledgeable. Kept me updated with text messaging. Would def take my car back to see him again!! More

Top of the line customer service. Kept me well informed about the status of my car. I was pleased with the quick and quality service! about the status of my car. I was pleased with the quick and quality service! More

Always a great experience! I have been bringing my BMW to Ezequiel Henriquez for years! He is always professional and courteous. Even amid the Covid-19 environment, they have taken the necessary steps to be Ezequiel Henriquez for years! He is always professional and courteous. Even amid the Covid-19 environment, they have taken the necessary steps to be safe for everyone. More

Michael Sutton found me as I was looking for another salesman with whom I had an appointment to view an advertised, used BMW that was on the lot. Though the other salesman was busy, Mike took the time t salesman with whom I had an appointment to view an advertised, used BMW that was on the lot. Though the other salesman was busy, Mike took the time to find the car, take a test drive and answer all my questions. I ended up closing the deal with Mike and I couldn't be happier! Mike is a great guy who takes the time to not just listen to you, but actually hear what you are looking for. Thanks Mike! More

I had a lot of questions and Fred in the parts department answered all of them. He was Very patient and polite. Thanks again Fred. answered all of them. He was Very patient and polite. Thanks again Fred. More

Outstanding experience that I’ve come to expect from East Bay BMW in buying my cars over the past 20 years. There are BMW dealerships that are much closer to where I live but I choose to drive the extra dist Bay BMW in buying my cars over the past 20 years. There are BMW dealerships that are much closer to where I live but I choose to drive the extra distance. More

Leasing a vehicle from East Bay BMW My wife and I are customers of East Bay BMW for last 15 years. This is our 6th car we are leasing from East bay BMW. They have always meet and exceede My wife and I are customers of East Bay BMW for last 15 years. This is our 6th car we are leasing from East bay BMW. They have always meet and exceeded our expectations. Every time we tell the advisors our needs and they deliver accordingly. Staffs are always very professional and courtious More

Friendly, honest and professional service everyime I Friendly, honest and professional service every time I visit the Pleasanton BMW dealership. Top notch service. I would definitely would recommend this Friendly, honest and professional service every time I visit the Pleasanton BMW dealership. Top notch service. I would definitely would recommend this location for all your needs. Thank you! More

Michael Sutton sold us a 535! days after my wife and I had horrible traffic accident on 680 which totaled our 530!. He was was perfect, with his approach to our sensitivities. He showed us just the cars t had horrible traffic accident on 680 which totaled our 530!. He was was perfect, with his approach to our sensitivities. He showed us just the cars that fell into our range of interest. I personally have a lot of car buying experience and am fairly jaded but his guiding hand was just what we needed, and yes, I would go back to this dealership and to Michael tomorrow to buy another BMW. More