East Bay BMW

Sasan provided excellent customer service. He was very patient with my family and I, and knows what he is talking about when it comes to BMW! This was my first car purchase and he was super patient with e patient with my family and I, and knows what he is talking about when it comes to BMW! This was my first car purchase and he was super patient with explaining the steps that were going to be taken. Super quick when it came to test driving, and very flexible with scheduling. It was nice to be able to text him about changes and get a response within an hour. This made getting my first car at the best price and in the quickest time! Thank you! More

The most disgusting person that I have worked with. If you get him ask for someone else. He was upset that I used cash as my form of payment. Told me that I had to sit there and feed every bill into the c you get him ask for someone else. He was upset that I used cash as my form of payment. Told me that I had to sit there and feed every bill into the counterfeit bill detector. He was upset that I was actually READING what I was signing. He told me that he "didn't know anyone who carries cash anymore." The worse experience ever. I wouldn't have made the purchase if it wasn't for the amazing sales representative, Sasan, that assisted me with finding the perfect car. More

Just purchased our second vehicle from East Bay BMW. Our sales associate, Jake Jernigan, was extremely professional and very personable at the same time. He is also very knowledgeable about the cars as well sales associate, Jake Jernigan, was extremely professional and very personable at the same time. He is also very knowledgeable about the cars as well as all procedures used by East Bay BMW. Jake's follow-up throughout our process to buy this car was great. Over all, great dealership to do business with and we would recommend them to anyone. More

I came in for a scheduled service and am so I came in for a scheduled service and am so impressed with how professional, efficient, and friendly the staff is at this BMW dealership. It is a I came in for a scheduled service and am so impressed with how professional, efficient, and friendly the staff is at this BMW dealership. It is also incredibly clean and the staff conscious about making one feel comfortable during these pandemic times. I give them an A+ rating More

Very good customer service. Follow up and keeping me informed on status was great. Lease return process for was fairly simple. Service dept was excellent. informed on status was great. Lease return process for was fairly simple. Service dept was excellent. More

I was looking to place a factory order for a BMW X3 M40i and contacted several BMW dealers in the Bay Area that were rated well on DealerRater. Mark Trimbell from East Bay BMW was very responsive, more so t and contacted several BMW dealers in the Bay Area that were rated well on DealerRater. Mark Trimbell from East Bay BMW was very responsive, more so than the other dealers I contacted. He was very knowledgable about placing factory orders and did a great job walking me through what to expect. Pricing was fair and there were no shady fees tucked into the purchase. I found East Bay BMW to be honest, knowledgable, and friendly, and would highly recommend them. More

Great place, good customer service. There has been no delay. Bought the car with another dealer but would love to buy my next car with you! delay. Bought the car with another dealer but would love to buy my next car with you! More

Geoff was very pleasant to work with and got me in and out efficiently. Zachary also was quick and friendly in his service. Thank you. out efficiently. Zachary also was quick and friendly in his service. Thank you. More

My experience was amazing! Nicole was professional, knowledgeable, and friendly! All while creating a safe environment for me to make a decision. You won’t be disappointed with East Bay BMW! knowledgeable, and friendly! All while creating a safe environment for me to make a decision. You won’t be disappointed with East Bay BMW! More

East Bay BMW is by far one of the best in service levels and a trusted service provider. I trust them with my BMW for over 6 years and will continue to do so. and a trusted service provider. I trust them with my BMW for over 6 years and will continue to do so. More