East Bay BMW

Worst Dealership Ever Never return the car back on time and keeps delaying it. Poor servicing, visit the dealership 3 times within 4 months. Yet, return the car back with Never return the car back on time and keeps delaying it. Poor servicing, visit the dealership 3 times within 4 months. Yet, return the car back with additional mild scratches on the sides. Just the worst experience ever with the dealership, when other dealerships perform a better job than it. More

Great experience in service department! I wanted to share great experience I had today with my car. I spoke with the representative name Ezequiel Henriquez over the phone few days ago. I tol I wanted to share great experience I had today with my car. I spoke with the representative name Ezequiel Henriquez over the phone few days ago. I told him about suspicious red light coming up when I started the engine. He advised me to bring the car in to pin point the problem. He said he would set up a rental car aside for me. This morning everything was ready to go and he was very helpful! He discovered another potential problem that I noticed too. He seemed very knowledgeable and he made me feel very comfortable. I highly recommend him as your service advisor. I just love this place! Best coffee in town!!!!?????? More

Satisfaction on the Service provided on my BMW Was very happy with the Service I received from Johnathan Castaing. He is very professional and knowledgeable and certainly makes sure that my car i Was very happy with the Service I received from Johnathan Castaing. He is very professional and knowledgeable and certainly makes sure that my car is always kept in good condition. When I have called him with a problem he does not hesitate to get my car in to have the problem solved. I will always recommend Johnathan Castaing and hope that the General Manager will appreciate a great Employee. That's what makes a Good Dealership!!! More

Complete satisfaction Ezequiel Henriquez makes great recommendation for my BMW X5 is knowledge is very much appreciated. Angelo Galindo is also very helpful when it comes t Ezequiel Henriquez makes great recommendation for my BMW X5 is knowledge is very much appreciated. Angelo Galindo is also very helpful when it comes to getting a loaner car until my car is ready.These two guys make a great team. More

Purchase of my 340i Overall it was an awesome experience. The negotiation was no hassle got the price I found fair and the customer service all the way until i pulled of Overall it was an awesome experience. The negotiation was no hassle got the price I found fair and the customer service all the way until i pulled off the lot in my new car was awesome. Daniel Fox was a great person to work with. More

" Till Death do us Part " Greetings to all, On October 23rd, 2015 ~ I had the most pleasant experience at East Bay BMW, which by the way was not the closest Dealership nea Greetings to all, On October 23rd, 2015 ~ I had the most pleasant experience at East Bay BMW, which by the way was not the closest Dealership near my residence. I had taken my Vehicle to a BMW Dealership in Berkley at first, which begun with missed diagnosed issues with my Vehicle, and replacing items that didn’t need to be replaced, as well as Astronomical repair pricing ranging from $4500.00 to $6300.00 and still with no guarantee that the problem would be rectified, according to their documentation, – more importantly I was notified after the third day ~ prior to several unanswered phone calls and messages to the Service Advisor. I declined to have the work performed, and sought a second opinion, which brought me to East Bay BMW where my more than eager to please, and compassionate Service Advisor Ezequiel Henriquez listened to my previous experience. He didn’t make any promises but assured me he’d communicate all fore mentioned issues with a senior technician, and that I would be receiving a call by noon or shortly after. Well he kept his word and communicated the issue at hand to me at 1pm, Bottom line – replace a module valued at $1225.00 or repair, by means of bypassing. I choose the latter of the two. Total out of pocket charge was under $ 400.00, no kidding, simply bypassing an item on my Vehicle that I had no need for ! Allow me to praise my Service Advisor Mr. Ezequiel Henriquez, whom by the way realizes the importance of effectively communicating with “ The Customer “, and the fact, he was compassionate to my needs, and more importantly “My Satisfaction” prior to driving away with my Vehicle. I salute you Mr. Ezequiel, you’ve gained a Customer for life. More

great customer service David Valle exceeded my expectations with the purchase of my new mini. He provided all the information I needed to make the right choice. I love my ne David Valle exceeded my expectations with the purchase of my new mini. He provided all the information I needed to make the right choice. I love my new mini and am very pleased. More

Had a Best experience I went to buy my first BMW and had a great experience with Mr John Daniel. I would definitely recommend this place to anyone looking out to buy a BMW. I went to buy my first BMW and had a great experience with Mr John Daniel. I would definitely recommend this place to anyone looking out to buy a BMW. More

I had the Best experience! I went there to buy my first BMW, and I have to say that it was a great experience thanks to John Daniel! He really listen to what I wanted and to wha I went there to buy my first BMW, and I have to say that it was a great experience thanks to John Daniel! He really listen to what I wanted and to what I wanted to spend. But let me just add that it wasn't just him, from the moment I walked in everyone was very nice and polite. From the girl in the main door to finance. It was just the perfect experience and I will highly recommended. More