East Bay BMW

Had unforeseen radiator fluid issues with my BMW M2 and that made my car undrivable. As an RN, I only had one day off from work and needed to get my car working so I can get to work in SF. I was able to g that made my car undrivable. As an RN, I only had one day off from work and needed to get my car working so I can get to work in SF. I was able to get the car to East Bay BMW. My service advisor Kier Custodio went above and beyond to help get my car operational. Kier was very knowledgeable, approachable, and made me feel like a valued customer even though we just met for the 1st time. Kier was extremely helpful and made it a priority to get my car running. He kept me posted throughout so I was never left wondering what was going on. After mentioning my wife’s BMW 430i was due for maintenance, he took the extra step to help my wife as well. He went the extra mile…something that meant a lot since I had limited time to get all of our cars addressed due to a tight work schedule. He is someone that I would highly recommend to my family and friends. Previously we were going to other BMW dealerships for our services but will start going to East Bay BMW due to the excellent service we received from Kier. Kier provided amazing customer service. Service means a lot to us so we will definitely be using East Bay BMW as a service center going forward and requesting to work with Kier. More

East Bay BMW did an amazing job, every aspect of my experience exceeded my expectations. My Service Representative listened to my concerns and provided me with a thorough estimate for the needed repair experience exceeded my expectations. My Service Representative listened to my concerns and provided me with a thorough estimate for the needed repairs. The Service Department made all the repairs necessary in the time frame that they had committed to. More

Friendly customer service, clean, and orderly dealership and service department. Professional and educated service advisors always go the extra mile to listen to a customers concerns. and service department. Professional and educated service advisors always go the extra mile to listen to a customers concerns. More

Very Good service👍Very nice person👍 Very Good service👍Very nice person👍 Very Good service👍Very nice person👍 service👍Very nice person👍 Very Good service👍Very nice person👍 More

I bought my car at East Bay BMW. For 11 years they have done nearly all the service on my BMW. The work is consistently solid and good. For 11 years they have done nearly all the service on my BMW. The work is consistently solid and good. More

10 rating for the service department. Nothing else to add except for these words to get over 15 words Nothing else to add except for these words to get over 15 words More

The repair completion was as promised. Everardo & Wayne were very helpful & courteous. The explanation of each maintenance was very clear. Everardo & Wayne were very helpful & courteous. The explanation of each maintenance was very clear. More

Employees all very friendly and helpful. Those in sales dept were knowledgeable and patient. Would recommend East Bay BMW. Those in sales dept were knowledgeable and patient. Would recommend East Bay BMW. More

The service staff are all great from the greeters, service advisors and techs. Our service advisor, Ben, is wonderful to work with. I highly recommend him! service advisors and techs. Our service advisor, Ben, is wonderful to work with. I highly recommend him! More

All service members pitched in to solve and repair my vehicle as promptly as practical. Everyone was friendly and helpful. vehicle as promptly as practical. Everyone was friendly and helpful. More