East Bay BMW

While searching for our BMW X7, East Bay BMW (a Hendricks company), doesn't mark up their vehicles like most other BMW dealers I contacted. They didn't have the color with options I wanted, so I decided to c company), doesn't mark up their vehicles like most other BMW dealers I contacted. They didn't have the color with options I wanted, so I decided to custom build and order my X7. Bob Shankle was the sales rep, who worked with me from the start to the delivery for our X7. The whole process to order was easy and pick up process not time consuming. Our experience has been nothing but pleasant and would do business with them again and recommend to our friends. More

(This is a follow-up to my 12/16/2021 review)I would (This is a follow-up to my 12/16/2021 review) I would like to extend my appreciation to Jim Burke of East Bay BMW, Pleasanton. He went above and beyo (This is a follow-up to my 12/16/2021 review) I would like to extend my appreciation to Jim Burke of East Bay BMW, Pleasanton. He went above and beyond to take care of my car issues. He listened patiently and very sympathetic when I told him about my frustrations regarding the bad service I received earlier. He readily promised that he will handle it personally and do all he can to fix my car. He kept me updated on the progress and got it done as soon as possible. Thank you, Jim Burke for going the extra mile! Great Service, very professional, very caring and you are the best! Happy New Year! Grinch (no longer :-)) More

This dealership was so friendly, everyone seems to know who you are even though they are not assisting you. They are so friendly and caring, they work hard to meet your needs. who you are even though they are not assisting you. They are so friendly and caring, they work hard to meet your needs. More

Sasan provided excellent customer service and helped me a lot by guiding me at every step of the way. If I will come back to East Bay is because of Sasan. lot by guiding me at every step of the way. If I will come back to East Bay is because of Sasan. More

Sasan provided excellent customer service. He was very patient with my family and I, and knows what he is talking about when it comes to BMW! This was my first car purchase and he was super patient with e patient with my family and I, and knows what he is talking about when it comes to BMW! This was my first car purchase and he was super patient with explaining the steps that were going to be taken. Super quick when it came to test driving, and very flexible with scheduling. It was nice to be able to text him about changes and get a response within an hour. This made getting my first car at the best price and in the quickest time! Thank you! More

The most disgusting person that I have worked with. If you get him ask for someone else. He was upset that I used cash as my form of payment. Told me that I had to sit there and feed every bill into the c you get him ask for someone else. He was upset that I used cash as my form of payment. Told me that I had to sit there and feed every bill into the counterfeit bill detector. He was upset that I was actually READING what I was signing. He told me that he "didn't know anyone who carries cash anymore." The worse experience ever. I wouldn't have made the purchase if it wasn't for the amazing sales representative, Sasan, that assisted me with finding the perfect car. More

Just purchased our second vehicle from East Bay BMW. Our sales associate, Jake Jernigan, was extremely professional and very personable at the same time. He is also very knowledgeable about the cars as well sales associate, Jake Jernigan, was extremely professional and very personable at the same time. He is also very knowledgeable about the cars as well as all procedures used by East Bay BMW. Jake's follow-up throughout our process to buy this car was great. Over all, great dealership to do business with and we would recommend them to anyone. More

I came in for a scheduled service and am so I came in for a scheduled service and am so impressed with how professional, efficient, and friendly the staff is at this BMW dealership. It is a I came in for a scheduled service and am so impressed with how professional, efficient, and friendly the staff is at this BMW dealership. It is also incredibly clean and the staff conscious about making one feel comfortable during these pandemic times. I give them an A+ rating More

Very good customer service. Follow up and keeping me informed on status was great. Lease return process for was fairly simple. Service dept was excellent. informed on status was great. Lease return process for was fairly simple. Service dept was excellent. More

I was looking to place a factory order for a BMW X3 M40i and contacted several BMW dealers in the Bay Area that were rated well on DealerRater. Mark Trimbell from East Bay BMW was very responsive, more so t and contacted several BMW dealers in the Bay Area that were rated well on DealerRater. Mark Trimbell from East Bay BMW was very responsive, more so than the other dealers I contacted. He was very knowledgable about placing factory orders and did a great job walking me through what to expect. Pricing was fair and there were no shady fees tucked into the purchase. I found East Bay BMW to be honest, knowledgable, and friendly, and would highly recommend them. More