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East Bay BMW

Pleasanton, CA

4.9
588 Reviews

4350 Rosewood Drive

Pleasanton, CA

94588

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Showing 588 reviews

November 20, 2024

Marcus helped me unexpected great discount and provided timely service. He is also very quick and responding to my questions and messages. I highly appreciate his help. I will definitely recommend Eastbay More

by khbu70
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marcus Sauceda
Nov 22, 2024 -

East Bay BMW responded

We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!

November 19, 2024

Though had an appointment, it took more time than anticipated for the oil change. Maybe, I went on a busy day More

by Mathewsfo
Recommend Dealer
Yes
Employees Worked With
Not dure
Nov 21, 2024 -

East Bay BMW responded

Hello Mathewsfo, we appreciate you taking the time to leave us this feedback.

November 18, 2024

Excellent experience. Bruce Wong my Service Advisor was very responsive, had good suggestions and the work got completed the same day. More

by smittur
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bruce Wong
Nov 21, 2024 -

East Bay BMW responded

If you have any further questions, please give us a call. We're always happy to help!

November 13, 2024

Absolutely a great experience. I found everyone in the dealership to be extremely knowledgeable, friendly and professional. James sets the bar for his support, guidance and profess More

by gpapa99
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
James Ylagan
Nov 17, 2024 -

East Bay BMW responded

We sincerely thank you for the positive review, and look forward to seeing you again soon!

November 11, 2024

Thank you East Bay BMW for your excellent support anytime my car has broken down, you are there for me. Special thanks to service representative Bruce Wong for his personal assistance and dedication, stayin More

by Jasmine
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bruce Wong
Nov 17, 2024 -

East Bay BMW responded

We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at East Bay BMW!

November 11, 2024

Service was great. My advisor, Bruce Wong, was very helpful and kept me in the loop on the status of my car service. He has helped me in the past and is always proven t More

by Judy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bruce Wong
Nov 17, 2024 -

East Bay BMW responded

Judy, thanks for taking the time to leave a review.

November 11, 2024

I got my car back on time as the Advisor estimated when I dropped it off . And the advisor Bruce Wong can speak Chinese which makes the communication easier for me. More

by alberttseng15
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John
Nov 17, 2024 -

East Bay BMW responded

We are always more than happy to assist you if anything else comes up. Take care!

November 07, 2024

Staff greeted us as we walked in the door. Asked if we had any question or wanted help. Every employ we encountered asked if we would like water. More

by ralston4
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Zareen and Daryll, Steven Kong
Nov 10, 2024 -

East Bay BMW responded

We hope to see you soon!

November 06, 2024

Great service from Alex and all service staff. Was promptly greeted upon arriving and quickly checked in and given a ride to and from my service. I love the video detail of my car and what is ne More

by DB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Nocon
Nov 08, 2024 -

East Bay BMW responded

Db, we are so happy to read such a great review about East Bay BMW!

November 06, 2024

I brought my car in due to a check engine light coming on unexpected. I was helped by Kier the service representative and I have to say that he went above and beyond to help. I was very happy with Kier’s c More

by gsaleeb
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kier
Nov 10, 2024 -

East Bay BMW responded

Gsaleeb, we are so pleased you enjoyed your visit to East Bay BMW!

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