East Bay BMW

Excellent service ! Marcus was great ! Very professional and helpful. Always timely and informative with service Marcus was great ! Very professional and helpful. Always timely and informative with service More

Every service advisor I have worked with at this dealer has been excellent. They are very knowledgable, professional and keep you updated on your vehicles status. They also provide a walk around video when has been excellent. They are very knowledgable, professional and keep you updated on your vehicles status. They also provide a walk around video when your vehicle goes into service, with the mechanic pointing out any areas that may need addressing. More

Very knowledgeable and friendly person with the desire to help. Thank you very much BMW. help. Thank you very much BMW. More

Marcus was great to deal with and provided all the information needed and held true to his timing of when my car would be finished. information needed and held true to his timing of when my car would be finished. More

Bruce Wong is an excellent service advisor. He kept me informed and handled my service promptly and competently. He thoroughly explained the nature of my service and repair. You should give him He kept me informed and handled my service promptly and competently. He thoroughly explained the nature of my service and repair. You should give him a salary raise. I recommend him for his service advisory skills and competence. More

The service advisors at this dealership are professional and friendly. It’s easy to schedule a service appointment via phone or online. The waiting room is clean and nice. I want to mention about Ruben Lope and friendly. It’s easy to schedule a service appointment via phone or online. The waiting room is clean and nice. I want to mention about Ruben Lopez who helped me the last visit. He went above and beyond to provide me with excellent customer service. He followed up, called back on time and explained the process in details. I will definitely work with Ruben again in the future. More

Great experience. James Ylagan is responsive, patient and helpful! He showed/told me everything I needed to know and more to facilitate my iX purchase including gettin James Ylagan is responsive, patient and helpful! He showed/told me everything I needed to know and more to facilitate my iX purchase including getting the best deal possible on pricing and comparing lease/purchase terms. More

Wayne in the service department is very helpful, knows his job plus. He is caring and friendly. Always a pleasure when he waits on me. his job plus. He is caring and friendly. Always a pleasure when he waits on me. More

Wayne the car guy is always pleasant to deal with. He has very positive attitude which makes my experience pleasant. He has very positive attitude which makes my experience pleasant. More

Always a fantastic experience. Very professional and this was our 7th BMW from this location. Very professional and this was our 7th BMW from this location. More