East Bay BMW

Organized with good communication during service process. Advisor was thorough and professional. Like the video tour during service Advisor was thorough and professional. Like the video tour during service More

Daniel kept me well informed while I waited during my vehicle service. He ensured that all my service concerns were addressed and that my car was returned to me absolutely clean. vehicle service. He ensured that all my service concerns were addressed and that my car was returned to me absolutely clean. More

Check in was great. Pick up was terrible. 1. Car was not washed and vacuumed as promised. 2. Driver's seat setting had been changed. 3. Car gas Guage was on reserve w Pick up was terrible. 1. Car was not washed and vacuumed as promised. 2. Driver's seat setting had been changed. 3. Car gas Guage was on reserve when brought in with 15 miles remaining. At pick up it had zero miles remaining. I was told that I probably could still make it to a gas station around the corner 4. I brought the car in for a free recall repair and ended up paying $3500 for additional defiencies found. And this is how the car was returned to me! 5. I flagged down an employee who witness this scene and he git a gas can and gave me e few gallons of gas. What a great employee. I give him 5 stars, but whoever worked on my car doesn't deserve one star. More

The service is wonderful, which is the main reason why I choose this dealership to buy a car. choose this dealership to buy a car. More

Prompt response, good sitting room, friendly and knowledgeable staff, nice complimentary services, helpful customer reminders. knowledgeable staff, nice complimentary services, helpful customer reminders. More

Excellent sales staff. James was professional, patient and did an excellent and comprehensive job of telling us about the car. He was committed to finding us the car we w James was professional, patient and did an excellent and comprehensive job of telling us about the car. He was committed to finding us the car we wanted with the options we wanted. The process was easy and seamless. I would recommend the dealership. More

Promptly greeted me. Clearly explained service steps and met estimated service duration. Excellent customer service Clearly explained service steps and met estimated service duration. Excellent customer service More

Always very professional and well organized. Clear explanation. Friendly. Very customer service focused. Attention to detail, Clear explanation. Friendly. Very customer service focused. Attention to detail, More

Always a pleasure to work with the team at EB BMW. When I explain what is wrong they listen, evaluate and report back. When I explain what is wrong they listen, evaluate and report back. More

Service dept is friendly, attentive and waiting area is comfortable. Appreciate their diligence. Technology to update you on car issues with video explanation is stellar. comfortable. Appreciate their diligence. Technology to update you on car issues with video explanation is stellar. More