East Bay BMW

I brought my car in for service not knowing what was wrong, Ruben my service advisor was very helpful as was the technician Marc that took care of my car. I knew what was happening every step of the wa wrong, Ruben my service advisor was very helpful as was the technician Marc that took care of my car. I knew what was happening every step of the way, the videos of my engine that Marc sent were excellent in explaining what repairs were needed. Excellent customer service from both of them! Bonus car wash and vac! Thanks Guys! More

Very efficient service and helpful staff and great purchase experience. Aaron Festejo helped us a lot to find the right BMW for us and guided us patiently to buy the right vehicle. Steve Ann was reall purchase experience. Aaron Festejo helped us a lot to find the right BMW for us and guided us patiently to buy the right vehicle. Steve Ann was really helpful in setting up the new BMW and answering all the questions that I had. More

The overall purchase was a great experience and James Ylagan walked me through the sales and it was a pleasure to work with him. He explained well and walked me through the purchase process. It was after Ylagan walked me through the sales and it was a pleasure to work with him. He explained well and walked me through the purchase process. It was after the purchase Steve Ann came in and walked me through the features and functions of my new BMW X7. He was so knowledgeable and patiently listened to all my questions and provided me all the details. More

East bay bmw in Pleasanton has the best maintenance team! !! Bruce is my go to person for all my car maintenance issues and he ALWAYS takes good care of me. He treats everyone as if they’re family and really !! Bruce is my go to person for all my car maintenance issues and he ALWAYS takes good care of me. He treats everyone as if they’re family and really goes above and beyond to help you. The management team is amazing too! More

Lou Rioa was very friendly and efficient. He answered all of my questions and arranged for transportation to and from the dealership. He answered all of my questions and arranged for transportation to and from the dealership. More

Exceptional service, friendly staff, and a seamless car-buying experience at this top-notch dealership! car-buying experience at this top-notch dealership! More

Great customer service in Sale and in Maintenance departments. Kier Custodio was excellent service advisor- smart, strong technical knowledge, communicative, and very efficient. departments. Kier Custodio was excellent service advisor- smart, strong technical knowledge, communicative, and very efficient. More

Notification on time. Finished jobs on time. Very nice services. Will come back again next service. Finished jobs on time. Very nice services. Will come back again next service. More

Very helpful, professional and was in and out quickly. Love the videos they provide you with an explanation of the pre-inspection of your vehicle. Love the videos they provide you with an explanation of the pre-inspection of your vehicle. More

Everardo Diaz was very professional and friendly. He explained everything that would be done and exactly when my car would be ready. He checked everything I asked to be checked and answered all my He explained everything that would be done and exactly when my car would be ready. He checked everything I asked to be checked and answered all my questions. The whole process was very easy. More